Hp XP20000XP24000 Disk Array Manuale Utente Pagina 99
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5 Troub leshooting
General Troubleshooting
For troubleshooting information on the storage system, see the HP StorageWorks XP24000 Disk Array
Owner's Guide or the HP StorageWorks XP20000 Disk Array Owner's Guide. For a complete list
of Remote Web Console error codes, see the HP StorageWorks XP24000/XP20000 Remote Web
Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console computer.
Here are some guidelines for troubleshooting the Remote Web Console computer:
• Check the cabling and the LAN. Verify that both the computer a nd LAN cabling are firmly
attached, and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
computer and restart the Remote Web Console Java application program.
•
Check for any General Error Conditions. Table 18 on page 99 describes some general
error conditions, along with the recommended resolution for each item. If you are
still unable to resolve an error condition, call HP technical support for assistance (see
“Calling HP Technical Support” on page 103 for contact information).
• Check t he status lamp on the Remote Web Console main window. If the color of the lamp
becomes yellow (
)or red ( ), confirm the severity level of the disk controller and disk array
unit on the
Alerts window (see “Alerts Window”onpage58). Ifyou areunabletoresolve an
error condition, contact HP technical support.
• Download theRemoteWeb Console trace files using the FD Dump Tool. If you are unable to resolve
an
error condition, first copy the Remote Web Console configuration information onto floppy disks
using the FD Dump Tool (see “Downloading Trace Files Using the FD Dump Tool”onpage92).
Contact HP technical support (see “Calling HP Technical Support” on page 103), and give the
informationonthe floppy disks to the HP service personnel.
Table 18 General Error Conditions
Error Condition
Probable Cause / Recommended Action
Application Error
TheRemoteWeb Consoleexperiences an
error.
Save the Java trace file and log file on the Remote Web
Console, and report to HP technical support. Then restart
the Remote Web Console.
The examples of the file location are as follows:
For Windows:
- c:\Documents and Settings\logon user
ID\Application Data\Sun\Java\Deploy-
ment\log\*.trace
- c:\Documents and Settings\logon user
ID\Application Data\Sun\Java\Deploy-
ment\log\*.log
For UNIX:
- user home direc-
tory\.java\deployment\log\*.trace
- user home direc-
tory\.java\deployment\log\*.log
XP2400 0/XP20000 Remote Web Console User’s Guide
99
- HP StorageWorks 1
- User’s Guide 1
- Edition 2
- Description 2
- Contents 3
- Figures 6
- About this Guid e 9
- Document Conv 10
- HP Technical Support 10
- Subscription Service 11
- HP Websites 11
- Documenta 11
- About this Guide 12
- 1About Remote WebConsole 13
- Operations 13
- Storage System Overview 14
- User Access Le 15
- Overview of Audit Logs 16
- Important Term 18
- Procedures 21
- Configuring the Web Browser 23
- Configuring Java 24
- JRE 1.4 25
- JRE 1.5 or JRE 1.6 25
- Figure 4 A 27
- General Parameters 28
- Keystr okes and Navigation 29
- Windows Serve 31
- 6. Click Add 32
- Overview of Login Procedures 33
- Logging into a 36
- Storage Sy stem 36
- Using Windo 38
- Extending th 40
- Modify Mode Timeout Period 40
- Temporary Key 41
- Permanent Key 42
- Term Key 42
- Licensed Capac 43
- Remote W eb Conso 44
- Options 44
- 3UsingtheRemoteWebConsole 47
- File Menu 48
- Go Menu 49
- Help Menu 49
- License K ey Window 50
- License K ey List 51
- License Install Box 53
- License Status Box 53
- Identity Window 54
- LDEV Information 55
- Volume Type 56
- Capacity 56
- Port Status Window 57
- Alerts Window 58
- Account Windo w 60
- Account Information Tree 61
- User Informatio 62
- Permission Information List 62
- Login Message Window 64
- Syslog Window 65
- Reports Display Dialog Boxes 68
- Common Element 69
- Port Dialog Box 69
- LUN Dialog Box 70
- LDEV Dialog Box 72
- XP Thin Provis 73
- Connected Host Dialog Box 73
- Tool Panel 75
- Control Panel 76
- Download Dialog Box 78
- Restore Dialog Box 79
- User Passwords 85
- Deleting Users 87
- Setting the Envi 88
- Figure 45 91
- Caution: 92
- Exporting a Spr 94
- Editing the Spreadsh eet 94
- Importing the Spreadsheet 96
- 5 Troub leshooting 99
- Error Condition 100
- Calling HP Technical Support 103
- Troubleshooting 104
- AGlossary, Acronyms, and 105
- Abbrevi ations 105
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