HP Web Jetadmin Software Manuale Utente Scaricare il pdf (Pagina 28)

Issue Possible resolution

Import Solution Failed The Results screen for the Import Solutions displays: Error. Imported file is

not a solution or duplicate entry found in repository. This might be

caused by one of the following:

• The XML file has UTF-16 in the header instead of UTF-8.

• A file with the same name has already been imported and is

available in the following location:

C:\Windows\ServiceProfiles\NetworkService\AppData\Local\HP

Inc\HPWebJetadmin\WjaService\config\Chailet

• The solution or manifest file does not have the correct extension

(*.bdl, *.jar, or *.xml).

Filters

If the filter created to control group membership does not seem to be

working, one or more of the following steps might be helpful:

1. Build the filter in pieces. For example, if a filter is needed for a

specific device model, amount of installed RAM, and firmware

revision, add the conditions one at a time. View the group contents

as the filter is expanded to make sure that the filter is working

properly.

2. When using the Contains filter, it is easy to enter text that does not

quite match. To check this, add the column to an HP Web Jetadmin

device list and view the column contents. Any line in an HP Web

Jetadmin device list can also be highlighted, copied, and pasted into

a text editor. The device list can also be exported for further

inspection.

Templates

If the template created to install solutions does not seem to be working,

one or more of the following steps might be helpful:

1. View the template and carefully check the edit settings for the

application depot.

2. Browse to the specified location to verify that the application depot is

functional. Paste the URL in a browser to determine if it is valid.

Group policies

HP Web Jetadmin has an application log that describes the actions

taken and can help determine if the group policy ran. To access this

log, go to Tools > Application Log. Entries should appear indicating that

a task for the policy started and completed.

Testing URLs

Browse to the application depot, configuration depot, or license depot

to determine the validity and responsiveness. Paste the URL in a browser

to determine if it is valid.

The solution is

installed, but it is not

running

In this case, the solution is listed as being installed on the device.

Checking one or more of the additional solution status fields is helpful.

For example, the Solutions Run Status column might show Failed to

load.

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HP Web Jetadmin Software Manuale Utente Pagina 28

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