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6 Troubleshooting
This chapter describes how to troubleshoot problems with Remote Web Console.
• “General Troubleshooting” (page 132)
• “Calling HP Technical Support” (page 138)
General Troubleshooting
For troubleshooting information on the storage system, see the HP StorageWorks
XP24000/XP20000 Disk Array Owner Guide. For a complete list of Remote Web Console error
codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.
The user is responsible for the operation and normal maintenance of the Remote Web Console
computer. Here are some guidelines for troubleshooting the Remote Web Console computer:
• Check the cabling and the LAN. Verify that both the computer and LAN cabling are firmly
attached, and that the LAN is operating properly.
• Reboot the computer. Close any programs that are not responding. If necessary, reboot the
Remote Web Console computer and restart the Remote Web Console Java application program.
• Check for any general error conditions. Table 36 (page 133) describes some general error
conditions, along with the recommended resolution for each item. If you are still unable to
resolve an error condition, call HP technical support for assistance (see “Calling HP Technical
Support” (page 138) for contact information).
• Check the status lamp on the Remote Web Console main window. If the color of the lamp
becomes yellow ( ) or red ( ), confirm the severity level of the disk controller and disk array
unit on the Alerts window (see “Alerts Window” (page 67)). If you are unable to resolve an
error condition, contact HP technical support.
• Download the Remote Web Console trace files using the FD Dump Tool. If you are unable to
resolve an error condition, first copy the Remote Web Console configuration information onto
floppy disks using the FD Dump Tool (see “Downloading Trace Files Using the FD Dump Tool”
(page 110)). Contact HP technical support (see “Calling HP Technical Support” (page 138)),
and give the information on the floppy disks to the HP service personnel.
General Error Conditions and Recommended Actions
Table 36 (page 133) lists error conditions that might occur and the probable cause and/or
recommended actions to correct them.
132 Troubleshooting
- HP StorageWorks 1
- User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Remote Web Console GUI 7
- Remote Web Console Features 8
- User Access Levels 9
- Operation Privileges 10
- Overview of Audit Logs 12
- Problem) 14
- Important Terms and Concepts 16
- System Requirements 18
- Requirements for UNIX 21
- Setting Up Remote Web Console 22
- Configuring Java 23
- JRE 5.0 or JRE 6.0 24
- Figure 4 Advanced Dialog Box 26
- General Parameters 29
- Keystrokes and Navigation 30
- Overview of Login Procedures 35
- License Keys 43
- Permanent Key 44
- Term Key 44
- Licensed Capacity 45
- File Menu 52
- Help Menu 54
- License Key Window 56
- Figure 27 License Key Window 57
- License Key List 58
- License Install Box 60
- Identity Window 61
- Device Information 62
- LDEV Information 63
- Number of LDEVs 65
- Port Status Window 66
- Alerts Window 67
- Figure 31 Alerts Window 68
- Detail Dialog Box 69
- Account Window 70
- Login Message Window 71
- Syslog Window 72
- Figure 35 Syslog Window 73
- Audit Log Transfer Window 74
- Audit Log Setting Window 76
- Encryption Window 77
- E-mail Information Window 77
- Reports Display Dialog Boxes 81
- Port Dialog Box 82
- LUN Dialog Box 84
- LDEV Dialog Box 85
- LDEV Status Dialog Box 87
- Connected Host Dialog Box 89
- Detail Information Dialog Box 90
- Tool Panel 91
- Control Panel 92
- Download Dialog Box 94
- Restore Dialog Box 95
- Available 99
- Launching the Desired Option 100
- Managing the User Accounts 101
- Changing User Passwords 102
- Reporting SIMs by Email 104
- Sending a Test Email 105
- Editing the Spreadsheet 112
- Exporting a Spreadsheet 112
- Importing the Spreadsheet 114
- 5 Using the CFL Extension 119
- 120 Using the CFL Extension 120
- Installing CFL Extension 121
- 122 Using the CFL Extension 122
- Modifying a Batch File 123
- Command Reference 124
- CFLCHK Command 125
- CFLGET Command 125
- CFLSET Command 126
- Spreadsheets 127
- Spreadsheet Components 128
- Operation Tags 128
- Parameters 129
- Comments 129
- Common Operation Tags 129
- Execution Results 130
- Spreadsheets 131 131
- 6 Troubleshooting 132
- export LANG 137
- LANG C 137
- 7 Support and Other Resources 139
- HP Technical Support 140
- Subscription Service 140
- HP Websites 140
- Documentation Feedback 141
- Glossary 146
- 148 Index 148
- 150 Index 150
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