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Table 34 Troubleshooting the Export Tool

Possible Problems Probable Causes and Recommended Action

You cannot run the batch ﬁle.

• The path to the Java Virtual Machine (java.exe) might not be

deﬁned in the

PATH environment variable. If this is true, you must

add that path

to the PATH environment variable. For information

about how to a

dd a path to the environment variable, see the

documentat

ion for your operating system.

• An incorrec

t version of Java Runtime Environment (JRE) might be

installed o

n your computer. To check the JRE version, enter the

following

command at the Windows command prompt or the

UNIX conso

le window:

java -vers

ion

If the vers

ion is incorrect, install the correct version of JRE.

The Export Tool stops and the

processing does not continue.

The command prompt window might be in pause mode.

The command prompt window will be in pause mode if you click the

command prompt window when the Export Tool is running.

To cancel pause mode, you need to activate the command prompt

window and then press the <ESC> key.

If a timeout of RMI occurs during pause mode, the login will be

canceled and an error will occur when you cancel pause mode after

the timeout. The error message ID will be (0001 4011).

The command prompt window

was displaying progress of the

export processing, but the window

stoppeddisplayingprogressbefore

the processing stops. The progress

information does not seem to be

updated anymore.

An e

rror occurs and the processing

sto

ps.

If the e

rror message ID is (0001 4011), the user is forcibly logged off

and th

e processing stops because the Export Tool did not issue any

reque

st to the SVP. The computer running the Export Tool could be

slow. Please conﬁrm whether you are using a computer that is not

supported, or whether the computer is slow. Please run the Export

Tool again. If the error persists, contact the service representative.

If th

e error message ID is (0002 5510), probable error causes and

solu

tions are:

• An i

nternal processing is being performed in the disk array.

Alternatively, another user is changing conﬁgurations. Wait for a

while and then run the Export Tool again.

• Maintenance operations are being performed on the disk array.

it until the maintenance operations ﬁnish and then run the

xport Tool again.

If theerror messageIDisnoneofthe above, see

Table 35 on page 123 below.

The monitoring data in the CSV ﬁle

includes -1.

The value -1 indicates that Performance Monitor failed to obtain

monitoring data for some reasons. Probable reasons are:

• Performance Monitor attempted to obtain statistics when an

operation for rebooting the disk array is in progress.

• A heavy workload is imposed on the disk array.

• If IOPS is 0 (zero), the Response Time that is included in the

monitoring data of LUs, LDEVs, ports, WWNs, or external

volumes is -1. Because IOPS is 0 (zero), the average response

time becomes invalid.

• There is no volume in a parity group.

When the Export Tool terminated

abnormally due to error, the row

of Check License is shown as

UnmarshalException in the log ﬁle.

It might be unsuitable combination of DKCMAIN/SVP program

version and export tool version. Please conﬁrm whether versions

of these programs are correct.

If an error occurs when you run the Export Tool, error messages are issued to the standard output (for

example, the command prompt) and the log ﬁle. Table 35 on page 123 lists the Export Tool messages

and recommended actions against errors.

122

Troubleshooting

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