HP ePrint Enterprise Guida alla Risoluzione dei Problemi Scaricare il pdf (Pagina 11)

2.2.2.1 Bidirectional communication

Ensure that bidirectional communication support is enabled for the HP Cloudprint printer:

Figure 2-4 HP Cloudprint — Bidirectional communication enabled

2.2.2.2 Clean up printer spooler files

If HP CloudPrint printer driver fails to send a job to a printer, the printer spooler can be stuck trying to process

an older job, compromising new print jobs. To clean up the printer spooler, follow these steps:

1. Stop Printer Spooler service.

2. Clean up the files from %SYSTEMDIR%\System32\spool\PRINTERS

3. Restart the Printer Spooler service.

2.2.2.3 Unable to print (401 error on Submission Test page)

If the following error displays while submitting a job:

"A problem occurred while submitting job: The remote server returned an error: (401) Unauthorized"

Verify that Internet Information Services are correctly configured on /cloudprintadmin and its subfolders:

●

Anonymous Authentication — Enabled

●

Windows Authentication — Disabled

Section 2.2 Printing problems 5

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HP ePrint Enterprise Guida alla Risoluzione dei Problemi Pagina 11