HP AB300 - Server Console Solution Guida alla Risoluzione dei Problemi

Troubleshooting GuideHP Compaq t5000 Series Thin ClientDocument Part Number: 335795-006July 2004

1–4 335795-006 Troubleshooting GuideProduct DescriptionRear View of the t5500 and t5700 Series Modelst5500/t5700 Series Model Connectors1 Ethernet RJ-

Product DescriptionTroubleshooting Guide 335795-006 1–5ÄCAUTION: The t5000 Series’ power cord connector is for use only with the supplied power adapto

1–6 335795-006 Troubleshooting GuideProduct DescriptionLocating Additional InformationThe following documentation is available to support these produc

Troubleshooting Guide 335795-006 2–12Spare Parts Listst5000 Series Spare Parts ListThe Spare Parts tables that follow provide a listing of the spare p

2–2 335795-006 Troubleshooting GuideSpare Parts ListsMouse, USB, Carbon, 2 button scroll 323615-001Foot Stand w/screws 336604-001Foot, Rubber, t5000 3

Spare Parts ListsTroubleshooting Guide 335795-006 2–3Enhanced USB Keyboards (Continued)French, Carbonite/Silver 326228-051German, Carbon/Silver 326227

2–4 335795-006 Troubleshooting GuideSpare Parts ListsEnhanced USB Keyboards (Continued)United Kingdom, Carbon/Silver 326227-031United States, Carbon/S

Spare Parts ListsTroubleshooting Guide 335795-006 2–5Basic USB Keyboards, Carbonite/Silver (Continued) Slovakian 355631-231Spanish 355631-071Swedish 3

2–6 335795-006 Troubleshooting GuideSpare Parts ListsOptions (Continued)Hard Drive, 30GB 217096-001Diskette Drive, 1.44MB 241995-001CD-ROM Drive, 24X

Troubleshooting Guide 335795-006 3–13HP t5000 Series Setup (F10) UtilityUsing HP t5000 Series Setup (F10) UtilityThe Setup utility can be accessed onl

© 2003, 2004 Hewlett-Packard Development Company, L.P.HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of Hewlett-Packard Company in t

3–2 335795-006 Troubleshooting GuideHP t5000 Series Setup (F10) UtilityTask Headings: Load Factory Defaults, Set Administrative Password, Set User Pas

HP t5000 Series Setup (F10) UtilityTroubleshooting Guide 335795-006 3–3t5000 Series Setup Utility Heading Option DescriptionSystem InformationLists:•

3–4 335795-006 Troubleshooting GuideHP t5000 Series Setup (F10) UtilityAdvanced BIOS FeaturesAllows you to:MBR Security Choose the Virus warning featu

HP t5000 Series Setup (F10) UtilityTroubleshooting Guide 335795-006 3–5Integrated Peripherals (Cont’d)USB Controller Enable/disable USB controllerUSB

3–6 335795-006 Troubleshooting GuideHP t5000 Series Setup (F10) UtilitySet Administrative Password Allows you to set and enable the administrative pas

Troubleshooting Guide 335795-006 4–14Diagnostics and Troubleshooting ✎For information on using the Thin Client t5000 Series as an HP 9000 or HP Integr

4–2 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingLEDs ✎RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of t

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–3Power-On SequenceAt power-on, the flash boot block code initializes the hardware to

4–4 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingPower-On Diagnostic TestsThe Power-on diagnostics performs basic integrity tests of

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–5BIOS Error MessagesBeep CodesA BIOS beep code indicates that a video error has occu

Troubleshooting Guide 335795-006 1ContentsContents1 Product DescriptionNetwork Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

4–6 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingCPU at nnnn Displays the running speed of the CPU.Press ESC to skip memory test The

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–7Boot Error MessagesPress TAB to show POST screen Press the TAB key during POST to d

4–8 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingFlash Memory Error Message: “The terminal’s flash file system has been corrupted. N

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–9t5000 Troubleshooting Flow ChartGo to next paget5000 Troubleshooting Flow Chart BSt

4–10 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-8Keyboard/mouseworki

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–11t5000 Troubleshooting Flow Chart (cont’d)No Power(Power LED is off)IsPlug power co

4–12 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-10Plug directlyinto

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–13t5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-11ReplacepowercordPo

4–14 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)No Video, Part 1Go to next paget5000 Trou

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–15t5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-13No Video, Part 2Mo

ContentsTroubleshooting Guide 335795-006 25 Restoring the Flash ImageSystem Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1Ge

4–16 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-14No Video, Part 3CA

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–17t5000 Troubleshooting Flow Chart (cont’d)Continued fromPage 4-15No Video, Part 4Re

4–18 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)Error Messages Beeps, CPU orKeyboard Ligh

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–19t5000 Troubleshooting Flow Chart (cont’d)No O/S LoadingO/S not loading from:FlashG

4–20 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)O/S not loading from Flash*Using t5000 F1

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–21t5000 Troubleshooting Flow Chart (cont’d)Non-functioning PointingDevice or Keyboar

4–22 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)No Internal Network ConnectionNetworkor j

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–23t5000 Troubleshooting Flow Chart (cont’d)No AudioAudio?DoneRestore image usingthe

4–24 335795-006 Troubleshooting GuideDiagnostics and Troubleshootingt5000 Troubleshooting Flow Chart (cont’d)DoneThin clienthave avalid IP Thin client

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–25t5000 Troubleshooting Flow Chart (cont’d)Booting inContinuous LoopUsing t5000 F10

ContentsTroubleshooting Guide 335795-006 3D System BIOSRestoring a Corrupt BIOS . . . . . . . . . . . . . . . . . . . . . . . . D–1Updating a BIOS . .

4–26 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingBasic TroubleshootingIf the Thin Client t5000 Series is experiencing operating pro

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–27The thin client unit powers on and displays a splash screen, but does not connect

4–28 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingNo link or activity on the network RJ-45 LEDs or the LEDs do not illuminate blinki

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–29Video does not display. 1. Verify that the monitor brightness is set to a readable

4–30 335795-006 Troubleshooting GuideDiagnostics and TroubleshootingDiskless (No-Flash) Unit Troubleshooting This section is only for those units that

Diagnostics and TroubleshootingTroubleshooting Guide 335795-006 4–312. If you are running in an MS RIS PXE environment press the F12 key to activate t

4–32 335795-006 Troubleshooting GuideDiagnostics and Troubleshooting

Troubleshooting Guide 335795-006 5–15Restoring the Flash ImageSystem RequirementsTo create a recovery device for the purpose of reflashing or restorin

5–2 335795-006 Troubleshooting GuideRestoring the Flash ImageGetting StartedThere are three deployment options supported by this utility. You can choo

Restoring the Flash ImageTroubleshooting Guide 335795-006 5–3During the restore process, the thin client flash drive will be reformatted and all data

4 335795-006 Troubleshooting GuideContents

5–4 335795-006 Troubleshooting GuideRestoring the Flash ImageOnce this process is complete, use the generated ISO file to create a bootable restore CD

Restoring the Flash ImageTroubleshooting Guide 335795-006 5–5Formatting a USB Flash DriveÄCAUTION: To prevent loss of data, be sure that you have save

5–6 335795-006 Troubleshooting GuideRestoring the Flash Image4. Click Format.5. Connect the bootable USB flash device to the thin client. Only one boo

Restoring the Flash ImageTroubleshooting Guide 335795-006 5–7The components that comprise DSKIMG.BIN are then unbundled. When this process is complete

5–8 335795-006 Troubleshooting GuideRestoring the Flash ImageDeploying with PXE1. Ensure that IBR.exe and Flash.img are stored in the same directory o

Troubleshooting Guide 335795-006 6–16Citrix MetaFrame Citrix MetaFrame Troubleshooting✎This Troubleshooting section is not intended to enable HP or Co

6–2 335795-006 Troubleshooting GuideCitrix MetaFrameCitrix Error Messages Error Message MeaningThe option option is not valid. Missing argument for op

Citrix MetaFrameTroubleshooting Guide 335795-006 6–3Window size must be between 300 and 2048.The Custom Width and Height fields on the Window page of

6–4 335795-006 Troubleshooting GuideCitrix MetaFrame

Troubleshooting Guide 335795-006 7–17Microsoft Remote Desktop Protocol Microsoft Remote Desktop Protocol (RDP) is designed to provide remote display a

Troubleshooting Guide 335795-006 1–11Product DescriptionThe HP Compaq Thin Client t5000 Series are Windows-based terminals that connect over a network

7–2 335795-006 Troubleshooting GuideMicrosoft Remote Desktop Protocol

Troubleshooting Guide 335795-006 A–1AThin Client t5000 SpecificationsSpecificationsItem DescriptionProcessor Transmeta Crusoe high-speed CPU with on-b

A–2 335795-006 Troubleshooting GuideThin Client t5000 SpecificationsNetworking • TCP/IP with DNS and DHCP; Point-to-Point Protocol (PPP)• Multiple mas

Troubleshooting Guide 335795-006 B–1BAdding an Image Restore Tool Using Altiris Deployment Solution1. Ensure that IBR.exe (Image Restore) and Flash.im

B–2 335795-006 Troubleshooting GuideAdding an Image Restore Tool Using Altiris Deployment Solution

Troubleshooting Guide 335795-006 C–1CConfiguring a PXE Server under Microsoft RISPrerequisitesThe services listed below must be running, and they may

C–2 335795-006 Troubleshooting GuideConfiguring a PXE Server under Microsoft RIS2. From the Windows Control Panel, double-click on Add/Remove Programs

Configuring a PXE Server under Microsoft RISTroubleshooting Guide 335795-006 C–32. Type Risetup.exe and click Next.3. Click Next.4. Click the checkbox

C–4 335795-006 Troubleshooting GuideConfiguring a PXE Server under Microsoft RIS11. Click Next.12. Click Finish.RIS Menu 1. Install the RIS menu of yo

Troubleshooting Guide 335795-006 D–1DSystem BIOSRestoring a Corrupt BIOSIf the BIOS code on the thin client is corrupt (see the section on BIOS Error

1–2 335795-006 Troubleshooting GuideProduct DescriptionHP Compaq Thin Client t5000 SeriesFront View of the t5000 Series Models1Power Button✎For inform

D–2 335795-006 Troubleshooting GuideSystem BIOSThe screen prompts: Place Destination disk in drive A:, Press any key when you are ready.4. Be sure you

System BIOSTroubleshooting Guide 335795-006 D–3The Softpaq contains utilities for restoring or updating the system BIOS on the Thin Client t5000 Serie

D–4 335795-006 Troubleshooting GuideSystem BIOS

Troubleshooting Guide 335795-006 E–1EReplacing the CMOS BatteryRemoving and Replacing the Side Access PanelTo replace the CMOS battery, you must remov

E–2 335795-006 Troubleshooting GuideReplacing the CMOS Battery3. Remove the chassis cover by removing the two screws 1 and pulling the chassis cover 2

Replacing the CMOS BatteryTroubleshooting Guide 335795-006 E–3Replacing the Battery1. Locate the battery on the system board.2. Pull back on the clip

E–4 335795-006 Troubleshooting GuideReplacing the CMOS Battery

Troubleshooting Guide 335795-006 F–1FSupport InformationThe following URLs point to thin client support information listed on the HP Web site. http:/

F–2 335795-006 Troubleshooting GuideSupport InformationThe following URL points to Citrix support and services: http://www.citrix.com/site/SS/index.a

Product DescriptionTroubleshooting Guide 335795-006 1–3Rear View of the Legacy-Free t5300 ModelÄCAUTION: The t5000 Series’ power cord connector is for