HP CommonIO Products Manuale Utente Scaricare il pdf (Pagina 210)

Troubleshooting

Reporting Problems

Chapter 8210

• For PAD Problems:

— Copies of the x29hosts and x3config files.

— A copy of the output from the ls -l /dev/x29 command if you

are running x29printd or x29uucpd.

— Identify which PAD utility is encountering the error (PAD

services, PAD emulation, Remote PAD printer, or UUCP).

Include all files relative to that service (for example, .login,

profile ID, /usr/spool/lp/*, or /usr/lib/uucp/*).

— Include log files for the PAD services.

— Provide a detailed description of the problem.

For more information about files related to PAD services see Chapter 6,

“PAD Services.”

NOTE If you do not have a service contract with HP, you can still follow the

procedure described above, but you will be billed accordingly for time and

materials.

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HP CommonIO Products Manuale Utente Pagina 210