User Guide
Connecting a USB device ... 62Removing a USB device ...
88 Chapter 10 Maintenance ENWW
11 Backup and recoveryTo protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your enti
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you m
1. If possible, back up all personal files.2. If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
Using Windows Refresh or Windows ResetWhen your computer is not working properly and you need to regain system stability, the Windows Refresh option a
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), con
●To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.●To scr
Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS upda
Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is en
Using the fingerprint reader (select models only) ... 82Locating the finge
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.– or –To move the device down in the boot
Entering MultiBoot Express preferencesWhen the Express Boot menu is displayed during startup, you have the following choices:●To specify a boot device
1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product
13 SupportContacting supportIf the information provided in this user guide or HP Support Assistant does not address your questions, you can contact su
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the com
14 Specifications●Input power●Operating environmentENWW 103
Input powerThe power information in this section may be helpful if you plan to travel internationally with the computer.The computer operates on DC po
Operating environmentFactor Metric U.S.TemperatureOperating (writing to optical disc) 5°C to 35°C 41°F to 95°FNonoperating -20°C to 60°C -4°F to 140°F
106 Chapter 14 Specifications ENWW
A Traveling with the computerFor best results, follow these traveling and shipping tips:●Prepare the computer for traveling or shipping:◦Back up your
13 Support ...
◦Check the computer-related customs regulations for each country or region on your itinerary.◦Check the power cord and adapter requirements for each l
B TroubleshootingTroubleshooting resources●Access website links and additional information about the computer through HP Support Assistant. To access
The computer screen is blankIf the screen is blank but you have not turned off the computer, one or more of these settings may be the cause:●The compu
An external device is not workingFollow these suggestions if an external device does not function as expected:●Turn on the device according to the man
◦The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart t
C Electrostatic dischargeElectrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you re
114 Appendix C Electrostatic discharge ENWW
IndexSymbols/Numerics2-finger pinch zoom TouchPad gesture 32AAC adapter, testing 58AC adapter/battery light 19accessory battery connector, identifying
function keys, identifying 16GGPS 26Hhard driveexternal 63HP 3D DriveGuard 71installing 69removing 68hard drive light 19, 71hard drive recovery 90hard
DriveLock 76user 74pointing devices, setting preferences 30pointing stick 11portsDisplayPort 5, 6, 46external monitor 8, 9, 45Miracast 48USB 3.0 charg
1 WelcomeAfter you set up and register the computer, we recommend the following steps to get the most out of your smart investment:TIP: To quickly ret
Windows key, identifying 16Windows operating system DVD91wireless antennas, identifying 10wireless button 21wireless certification label 102wireless c
Finding informationYou have already used Setup Instructions to turn on the computer and locate this guide. To locate resources that provide product de
Resources For information aboutLimited Warranty*To access this guide, from the Start screen, select the HP Support Assistant app, select My computer,
4 Chapter 1 Welcome ENWW
2 Getting to know your computerRightNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Audio-out (headph
Component Description(4) USB 3.0 port(s) Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.For d
Component Description(4) Memory card reader Reads optional memory cards that store, manage, share, or access information.(5) RJ-45 (network) jack/li
© Copyright 2014 Hewlett-Packard Development Company, L.P.Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under l
LeftNOTE: Refer to the illustration that most closely matches your computer.Component Description(1) Security cable slot Attaches an optional security
Component Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a dete
DisplayNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) WLAN antennas* Send and receive
TopTouchPadComponent Description(1) Pointing stick Moves the pointer and selects or activates items on the screen.(2) Left pointing stick button F
LightsNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Power light ●On: The computer is
Component Description(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® de
Buttons, speakers, and fingerprint reader (select models only)Component Description(1) Power button●When the computer is off, press the button to turn
Component Description(3) Wireless button Turns the wireless feature on or off but does not establish a wireless connection.(4) Volume mute button Mute
KeysNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) esc key Displays system informati
BottomNOTE: Your computer may look slightly different from the illustration in this section.Component Description(1) Accessory battery connector (se
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on
Component Description(5) Vents (2) Enable airflow to cool internal components.NOTE: The computer fan starts up automatically to cool internal compon
FrontComponent Description(1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetoot
20 Chapter 2 Getting to know your computer ENWW
3 Connecting to a networkYour computer can travel with you wherever you go. But even at home, you can explore the globe and access information from mi
The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, a
Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-
Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over the network. For more information, access HP Support A
●HSPA (High Speed Packet Access), which provides access to networks based on the Global System for Mobile Communications (GSM) telecommunications stan
7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.NOTE: The SIM in your computer may look slightly
Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices. For information about
iv Safety warning notice ENWW
28 Chapter 3 Connecting to a network ENWW
4 Navigating using the keyboard, touch gestures and pointing devicesYour computer allows navigation using touch gestures (select models only) in addit
Using pointing devicesNOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately)
Turning the TouchPad off and onTo turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.TappingTo make an on-screen selection, u
ScrollingScrolling is useful for moving up, down, or sideways on a page or image.●Place two fingers slightly apart on the TouchPad zone and then drag
2-finger click2-finger click allows you to make menu selections for an object on the screen.NOTE: Using 2-finger click is the same action as using rig
Flicking (select models only)Flicking allows you to navigate through screens or quickly scroll through documents.●Place three fingers on the TouchPad
Left-edge swipeThe left-edge swipe accesses your recently opened apps so that you can switch between them quickly.Swipe your finger gently from the le
Using the keyboardThe keyboard and mouse allow you to type select items, scroll and to perform the same functions as using touch gestures. The keyboar
Hot key combination Descriptionfn+f4 Switches the screen image among display devices connected to the system. For example, if a monitor is connected t
Processor configuration setting (select models only)IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron
Using keypadsThe computer includes an embedded numeric keypad, and it also supports an optional external numeric keypad, or an optional external keybo
Turning the embedded numeric keypad on and offPress fn+num lock to turn on the embedded numeric keypad. Press fn+num lock again to turn off the keypad
40 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices ENWW
5 MultimediaYour computer may include the following:●Integrated speaker(s)●Integrated microphone(s)●Integrated webcam●Preinstalled multimedia software
NOTE: See Getting to know your computer on page 5 for information on what type of volume controls your computer has.Connecting headphones and micropho
●Capturing and sharing video●Streaming video with instant message software●Taking still photosENWW Webcam (select models only) 43
Touch to share (select models only)Your computer has advanced Near Field Communication (NFC) hardware that allows you to wirelessly touch-to-share inf
●VGA●DisplayPortIMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the devic
DisplayPortThe DisplayPort connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digi
Discovering and connecting wired displays using MultiStream TransportMultiStream Transport (MST) allows you to connect multiple wired displays to your
vi Processor configuration setting (select models only) ENWW
Connect displays to computers with Intel graphics (with a built-in hub)With your internal hub and Intel graphics controller, you can connect up to 3 d
6 Power managementNOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types o
●Disconnect the computer from external power.●On models with a user-replaceable battery, remove the battery. On models with a factory-sealed battery,
Enabling and exiting user-initiated HibernationYou can enable user-initiated Hibernation and change other power settings and timeouts using Power Opti
Using battery powerWARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP,
Using Battery CheckHP Support Assistant provides information on the status of the battery installed in the computer.To run Battery Check:1. Connect th
If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down and loses any unsaved information.Re
3. Insert the battery (1) into the battery bay at an angle and then press down on the battery (2) until it is fully seated.The battery release latch (
4. Remove the battery from the computer (3).Conserving battery power●From the Start screen, type power, select Settings, and then select Power Options
Calibrate a battery before using it if it has been stored for one month or more.Disposing of a user-replaceable battery (select models only)WARNING! T
Table of contents1 Welcome ...
Testing an AC adapterTest the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:●The computer does no
7 External cards and devicesUsing memory card readersOptional memory cards provide secure data storage and convenient data sharing. These cards are of
Removing a memory cardCAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the memory c
Inserting a smart card1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is seated.2. Follow the on-s
Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device.▲Connect the USB cable for th
1. Connect the device to the computer.2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.3. Turn on the d
64 Chapter 7 External cards and devices ENWW
8 DrivesHandling drivesCAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling
Using hard drivesCAUTION: To prevent information loss or an unresponsive system:●Save your work and shut down the computer before adding or replacing
2. Slide the service door toward the front of the computer (4) and lift (5) to remove the service door.Replacing the service doorReplace the service d
Connecting to a wired network ... 27Connecting
4. With the service door release latch toward you, slide the service door release latch (3) to the right, and if you choose to, insert and tighten the
6. Loosen the 4 hard drive screws (1). Pull the hard drive tab (2) to disconnect the hard drive.7. Lift the hard drive (3) out of the hard drive bay.I
3. Tighten the hard drive screws (3).4. Insert the battery (see Inserting a battery on page 54).5. Replace the service door (see Replacing the service
1. Connect the computer to AC power.2. From the Start screen, type disk.3. Click Optimize.NOTE: Windows includes the User Account Control feature to i
72 Chapter 8 Drives ENWW
9 SecurityProtecting the computerStandard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS)
Using passwordsA password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, dependi
Setting passwords in Computer SetupPassword FunctionBIOS administrator password* Protects access to Computer Setup.NOTE: If features have been enabled
3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter.4. When prompted, type your current password.
drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to
Connect displays to computers with AMD graphics (with an optional hub) ... 47Connect displays to computers with Intel graphics (with an optional h
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.Your changes go into effect when the computer restarts.Entering a D
4. Enter the BIOS Administrator password, and then press enter.5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then p
1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen
NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized
Using the fingerprint reader (select models only)Integrated fingerprint readers are available on select computer models. In order to use the fingerpri
10 MaintenanceAdding or replacing memory modulesThe computer has one memory module compartment. The capacity of the computer can be upgraded by adding
a. Pull away the retention clips (1) on each side of the memory module.The memory module tilts up.b. Grasp the edge of the memory module (2), and then
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap in
CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your comput
Updating programs and driversHP recommends that you update your programs and drivers on a regular basis with the latest versions. Go to http://www.hp.
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