
HP 15 TouchSmart Notebook PCHP 15 Notebook PCCompaq 15 TouchSmart Notebook PCCompaq 15 Notebook PCMaintenance and Service Guide
Category DescriptionSupports single-channel memoryDDR3L-1600-MHz Single Channel SupportDDR3L-1333-MHz Single Channel Support (DDR3-1600 downgrade to D
1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.2. Select Troubleshoot from the boot options menu.3. Sele
11 Backup and Recovery in SUSE LinuxRecovery after a system failure is as good as your most recent backup. As you add new software and datafiles, you
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files youhave created and any software installed on th
12 Statement of VolatilityThe purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP
Configuration, then AMT Options. Then select Unconfigure AMT on next boot. Select Save thenYes. Select the File menu, and then select Save Changes and
Non-volatile memory usageNon VolatileMemory TypeAmount(Size)Does thismemorystorecustomerdata?Does thismemoryretain datawhen power isremoved?What is th
third party data storecontents can populatedby a remote managementconsole or localapplications registered byan administrator to haveaccess to the spac
Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?a. Turn on or restart the computer and press F10 when pro
100 Chapter 12 Statement of Volatility
13 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120volts ac, or fro
Category DescriptionPorts HDMI version 1.4 supporting 1920 ×1200 @ 60HzHot Plug/unplug and auto detect for correct output to wide-aspect vs. standard
Requirements for specific countries and regionsCountry/region Accredited agency Applicable note numberArgentina IRAM 1Australia SAA 1Austria OVE 1Belg
Country/region Accredited agency Applicable note number2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug
104 Chapter 13 Power cord set requirements
14 RecyclingBatteryWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general hou
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of thedisplay bezel until the bezel disengages from
6. Remove the display panel assembly (2) from the display enclosure.7. Turn the display panel assembly upside down.8. Remove all screws that secure th
12. Lift the top edge of the backlight cover (2) and swing it outward.13. Remove the backlight cover.14. Turn the display panel upright.15. Remove the
17. Remove the backlight frame from the display panel.WARNING! The backlight contains mercury. Exercise caution when removing and handling thebackligh
22. Release the tape (4) that secures the LCD panel to the display rear panel.23. Remove the LCD panel.24. Recycle the LCD panel and backlight.110 Cha
IndexAAC adapter 7action keysidentifying 11antennasillustrated 20removing 75, 76spare part number 24audio, product description 2audio-out (headphone)/
4 Chapter 1 Product description
removing 18, 65spare part number 26, 65hingesillustrated 20removing 45, 73, 74spare part number 25, 29HP PC Hardware Diagnostics (UEFI)downloading 79,
ports 3power requirements 3processor 1product name 1security 3serviceability 3video 2wireless 2product name 1product name and number,computer 13Rrecov
114 Index
2 External component identificationDisplayComponent Description(1) WLAN antennas (1 or 2)* (select models only) Send and receive wireless signals to c
FrontComponent DescriptionMemory card reader Reads optional memory cards that store, manage,share, or access information.To insert a card:Hold the car
Left sideComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to ac
Component DescriptionNOTE: Be sure that the device cable has a 4-conductorconnector that supports both audio-out (headphone) and audio-in (microphone)
LightsComponent Description(1)Power light●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer shu
ButtonComponent Description Power button●When the computer is off, press the button to turn on thecomputer.●When the computer is on, press the button
KeysComponent Description(1) esc key Displays system information when pressed in combination withthe fn key.(2) fn key Executes frequently used sy
© Copyright 2014 Hewlett-PackardDevelopment Company, L.P.AMD and Radeon are trademarks of AdvancedMicro Devices, Inc. Bluetooth is a trademarkowned by
BottomComponent Description(1)Battery lock and unlock latch Locks and unlocks the battery in the battery bay.(2) Battery bay Holds the battery.(3)
LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the comp
Component (4) Model number (select models only) (5) Revision number ●Regulatory label(s)—Provide(s) regulatory information about the computer.●Wire
3 Illustrated parts catalogComputer major componentsNOTE: HP continually improves and changes product parts. For complete and current information onsu
Item Component Spare partnumber(1) Display assembly (39.6-cm [15.6-in] HD, anti-glare, touchscreen)NOTE: For display assembly spare part information,
Item Component Spare partnumber Sparkling black HP 15 models 768276-001 Red HP 15 models 760958-001 White HP 15 models 760959-001 Blue HP 15 model
Item Component Spare partnumber ●AMD E1-6010 processor and UMA graphics 764267-xxx ●AMD A6-5200 processor and UMA graphics 760149-xxx ●AMD A4-5000 pro
Miscellaneous partsComponent Spare part numberHP Smart AC adapter:65-W non-PFC EM HP Smart AC adapter (for use in the People’s Republic of China and I
Display assembly subcomponentsItem Component Spare part number(1) Display bezel (includes Mylar screw covers): For use with HP models 749644-001 For
Item Component Spare part number For use in models with a touch screen 774166-001(6) Raw display panel (39.6-cm [15.6-in], HD, WLED, BrightView) F
Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your
Mass storage devicesItem Component Spare part number(1) Optical drive (DVD+/-RW Double-Layer SuperMulti) 750636-001(2) Hard drive, SATA; does not incl
Plastics KitItem Component Spare part number Plastics Kit, includes: 749656-001(1) Left cover(2) Right coverRubber KitComponent Spare part numberRubb
Sequential part number listingSpare partnumberDescription490371-001 Power cord for use in North America (3-pin, black, 1.83-m)490371-011 Power cord fo
Spare partnumberDescription749645-001 Display bezel for use with Compaq models749646-001 Display cable for use in models with out a touch screen (incl
Spare partnumberDescription749658-B31 Keyboard for use in the Netherlands749658-BA1 Keyboard for use in Slovenia749658-BB1 Keyboard for use in Israel7
Spare partnumberDescription760155-601 System board with AMD A4-5000 processor and 2 GB of discrete graphics for use in models with Windows 8.1Professi
Spare partnumberDescription764263-001 System board with AMD A6-6310 processor and UMA graphics for use in touch screen models without Windows 8.176426
Spare partnumberDescription768276-001 Top cover for use in sparkling black HP 15 models (includes touchpad)774163-001 Antennas for use in models with
30 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedurespreliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement pr
iv Safety warning notice
Drive handlingCAUTION: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of i
Typical electrostatic voltage levels Relative humidityEvent 10% 40% 55%Walking across carpet 35,000 V 15,000 V 7,500 VWalking across vinyl floor 12,0
●Avoid contact with pins, leads, or circuitry.●Turn off power and input signals before inserting or removing connectors or test equipment.Equipment gu
5 Removal and replacement procedures forCustomer Self-Repair partsCAUTION: The Customer Self-Repair program is not available in all locations. Install
3. Remove the battery from the computer (3).36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Optical driveDescription Spare part numberDVD+/-RW Double-Layer SuperMulti Drive 750636-001Before removing the optical drive, follow these steps:1. Sh
5. Remove the optical drive bracket (2).Reverse this procedure to reassemble and install the optical drive.38 Chapter 5 Removal and replacement proc
KeyboardDescription Spare part numberKeyboard for use in the United States 749658-001749658-002Keyboard for use in the United Kingdom 749658-031Keyboa
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet andthen unplugging the AC adapter from the computer.4.
5. Rotate the keyboard over onto the palm rest (1), and the lift the ZIF connector (2) and disconnect thekeyboard cable from the system board (3).Reve
Table of contents1 Product description ...
42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures forAuthorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an a
Before removing display subcomponents while the display assembly is still attached to the computer, followthese steps:1. Shut down the computer. If yo
c. Disconnect the cable (2) from the module.5. To remove the display panel:a. Remove the four Phillips PM2.5×3.5 screws that secure the display panel
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cableto the display panel, and then disconnect the
Top coverNOTE: The top cover spare part kit includes the TouchPad.Description Spare part numberTop cover for use in black licorice/textured HP 15 mode
3. Remove the two Phillips broadhead PM2.5×2.0 screws from the optical drive bay (4).4. Remove the seven Phillips PM2.5×5.0 screws that secure the top
7. Remove the four Phillips PM2.5×5.0 screws (3) that secure the top cover to the computer.8. Lift the rear edge of the top cover (1) until it disenga
Power button boardDescription Spare part numberPower button board (includes cable) 749650-001Before removing the power button board, follow these step
TouchPad button boardDescription Spare part numberTouchPad button board (includes bracket) 749651-001Before removing the TouchPad button board, follow
5 Removal and replacement procedures for Customer Self-Repair parts ... 35Component replace
4. Remove the TouchPad button board and cable.Reverse this procedure to install the power button board and cable.52 Chapter 6 Removal and replacemen
Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket.Description Spare part number1-TB, 5400-rpm, 2.5-in 778192-00575
4. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracketto the hard drive.5. Remove the hard drive br
WLAN moduleDescription Spare part numberAtheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-005Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 c
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).NOTE: If the WLAN antennas are not connected to the terminals on th
FanNOTE: The fan spare part kit includes replacement thermal materials.Description Spare part numberFan 753894-001NOTE: To properly ventilate the comp
4. Remove the fan from the computer (3).Reverse this procedure to install the fan.58 Chapter 6 Removal and replacement procedures for Authorized Ser
Power connector cableDescription Spare part numberPower connector cable 749647-001Before removing the power connector cable, follow these steps:1. Shu
System boardNOTE: The system board spare part kit includes replacement thermal materials.Description Spare partnumberSystem board (includes replacemen
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet andthen unplugging the AC adapter from the computer.4.
Using HP PC Hardware Diagnostics (UEFI) ... 83D
3. Lift the right side of the system board (1), and then pull the board away from the computer enough todisengage the connectors from the side of the
USB boardDescription Spare part numberUSB board (includes cable) 749649-001Before removing the USB board, follow these steps:1. Shut down the computer
SpeakersDescription Spare part numberSpeakers (includes left and right speakers and cable) 749653-001Before removing the speakers, follow these steps:
Reverse this procedure to install the speakers.Heat sink assemblyNOTE: The heat sink assembly spare part kit includes replacement thermal materials.De
3. Remove the heat sink assembly (2) from the system board.Discrete graphics:UMA graphics:66 Chapter 6 Removal and replacement procedures for Author
●Discrete graphics: Thermal paste is used on the processor and associated heat sink area (1)(2), as wellas the graphics chip and associated heat sink
RTC batteryDescription Spare part numberRTC battery 759981-001Before removing the RTC battery, follow these steps:1. Shut down the computer. If you ar
Memory moduleDescription Spare part number8-GB (PC3L, 12800, 1600-MHz) 693374-0054-GB (PC3L, 12800, 1600-MHz) 691740-0052-GB (PC3L, 12800, 1600-MHz) 6
Display assemblyThis section describes removing the display assembly in its entirety and disassembling all the displaysubcomponents.If you only need t
Description Spare part numberPurple HP 15 models 775089-001Gray Compaq 15 models 749642-001Black Compaq 15 models 760962-001Gray HP 15 models 760963-0
3. Release the wireless antenna cables from the clips (3) built into the base enclosure.CAUTION: Support the display assembly when removing the follow
b. Remove the display bezel (4).NOTE: In this procedure, the display will NOT be connected to the computer, as shown in thefollowing image.2. To remov
NOTE: In this procedure, the display will NOT be connected to the computer, as shown in thefollowing image.b. Rotate the display panel onto the keyboa
a. Remove the eight Phillips PM2.5×3.5 screws (1) that secure the display hinges tothe display panel.b. Remove the display hinges (2).5. To remove the
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure(1), and then remove the cable from the display
7 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI) in Windows 8.1Setup Utility, or Basic Input/Output System (BIOS), controls communica
Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only
To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.The BIOS searches three places for t
80 Chapter 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 8.1
8 Computer Setup (BIOS) and AdvancedSystem Diagnostics in SUSE LinuxComputer Setup, or Basic Input/Output System (BIOS), controls communication betwee
1 Product descriptionCategory DescriptionProduct name HP 15 Notebook PCHP 15 TouchSmart Notebook PCCompaq 15 Notebook PCCompaq 15 TouchSmart Notebook
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.– or –●To save your changes and exit Computer Set
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.NOTE: You can also determine the BIOS version by
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see DownloadingHP PC Hardware Diagnostics (UEFI) to a USB device on page
9 SpecificationsComputer specifications Metric U.S.Dimensions (touch models)Depth 25.9 cm 10.2 inWidth 37.8 cm 14.88 inHeight 2.53 cm 1.00 inWeight3 c
39.6-cm (15.6-in) display specifications Metric U.S.Active diagonal size 39.6-cm 15.6-inResolution 1600x900 (HD+)Active area 309.399x173.952PPI 112Sur
Hard drive specifications 1-TB* 750-GB* 500-GB*DimensionsHeight 9.5 mm 9.5 mm 7.0 mm or 9.5 mmLength 100.4 mm 100.4 mm 100.6 mmWidth 69.9 mm 69.9 mm 7
DVD±RW SuperMulti DL Drive specificationsApplicable disc Read:CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (P
10 Backing up, restoring, and recovering inWindows 8.1This chapter provides information about the following processes:●Creating recovery media and bac
●If your computer does not include an integrated optical drive with DVD writer capability, but you wouldlike to create DVD recovery media, you can use
●If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media torestore the factory image to the replacement drive.
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