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HP Contact Information
For the name of the nearest HP authorized reseller:
• In the United States, see the HP US service locator webpage (http://welcome.hp.com/country/
us/en/wwcontact.html.)
• In other locations, see the Contact HP worldwide (in English) webpage:
http://welcome.hp.com/country/us/en/wwcontact.html.
For HP technical support:
• In the United States, for contact options see the Contact HP United States webpage: (http://
welcome.hp.com/country/us/en/contact_us.html)
To contact HP by phone:
◦ Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦ If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website: (http://www.hp.com/go/
carepack).
• In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/country/us/en/wwcontact.html).
Subscription Service
HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html.
Documentation Feedback
HP welcomes your feedback. To make comments and suggestions about product documentation,
send a message to [email protected].
Include the document title and manufacturing part number. All submissions become the property
of HP.
Contacting HP 13
- Service Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- About This Document 10
- Typographic Conventions 11
- Related Documents 12
- Contacting HP 12
- HP Contact Information 13
- Subscription Service 13
- Documentation Feedback 13
- 1 Overview 14
- SAS Disk Drives 15
- SAS Backplane 16
- I/O Subsystem 16
- Memory Subsystem 17
- Add-On Memory 18
- Controls, Ports, and LEDs 19
- Front Panel View 20
- SAS Disk Drive LEDs 21
- Controls and Ports 22
- Rear Panel View 23
- 24 Overview 24
- Safety Information 26
- Verify Site Preparation 27
- Unpack the Server Blade 27
- Check the Inventory 27
- Damaged Equipment Returns 27
- Removing the Access Panel 29
- Installing DIMMs 32
- Installing Mezzanine Cards 33
- Replacing the Access Panel 37
- Server Power States 39
- Powering On the Server Blade 40
- Configuring the iLO 2 MP 44
- Configuring the iLO 2 MP 45 45
- Remote Access Allowed 47
- Remote Access Not Allowed 48
- LAN / NIC Configuration 51
- DRVCFG Utility 53
- Configuration Utility Screens 54
- DRVCFG Utility Screens 54
- Manage Hot Spare 60
- CFGGEN Utility 61
- Starting CFGGEN 62
- CFGGEN Operation 62
- CFGGEN Utility Commands 62
- Adding the HP-UX Boot Option 70
- HP-UX Standard Boot 71
- fs1:, and so on 72
- Shutting Down HP-UX 74
- Booting OpenVMS 76
- Shutting Down OpenVMS 77
- initiate the Linux loader 83
- so on) that are known 84
- 5 Troubleshooting 86
- Troubleshooting Tools 91
- Locator LED 92
- Server Health LED 92
- Internal Health LED 93
- NIC LEDs 93
- LAN LEDs 94
- Boot Process LEDs 94
- Diagnostics 95
- Online Diagnostics/Exercisers 95
- Offline Support Tools List 96
- General Diagnostic Tools 97
- Fault Management Overview 97
- HP-UX Fault Management 97
- Errors and Error Logs 98
- System Event Log Review 99
- Display Mode Configuration: 100
- H - Hex mode 100
- T - Text mode 100
- Supported Configurations 101
- Troubleshooting Processors 102
- Troubleshooting Blade Memory 103
- Troubleshooting Blade SBA 103
- Enclosure Information 104
- Cooling Subsystem 104
- Firmware 105
- Reporting Your Problems to HP 106
- Online Support 107
- Phone Support 107
- Service Tools Required 108
- Replacing a SAS Disk Drive 109
- Powering Off the Server Blade 110
- Removing and Replacing DIMMs 114
- DIMM Configuration 115
- Replacing a DIMM 115
- Removing a Processor 116
- Installing a Processor 117
- Removing the SAS Backplane 119
- Installing the SAS Backplane 120
- Removing the Server Battery 122
- Replacing the Server Battery 123
- Removing a Mezzanine Card 123
- Replacing a Mezzanine Card 124
- Removing a Cache Module 125
- Replacing the Cache Module 126
- (BBWC) Battery 130
- Replacing the BBWC Battery 132
- Removing the TPM 140
- Replacing the TPM 141
- Removing the System Board 142
- Replacing the System Board 144
- A Parts Information 146
- Table 29 CRU List (continued) 147
- B Server Upgrades 148
- Processor Upgrades 149 149
- C Utilities 150
- Extensible Firmware Interface 151
- EFI Commands 152
- Table 31 EFI Commands 153
- EFI/POSSE Commands 154
- EFI/POSSE Commands 155 155
- Example 2 help Command 156
- Example 3 help bch Command 156
- Parameters 157
- Operation 157
- Example 14 info all Command 162
- EFI/POSSE Commands 163 163
- Example 15 info cpu Command 164
- Example 16 info mem Command 164
- Example 17 info io Command 164
- 167
- Specifying Parameters 169
- 170 Utilities 170
- Specifying Parameters 171 171
- 172 Utilities 172
- Specifying Parameters 173 173
- EFI Shell Paths 174
- Add a Boot Option 175
- Delete Boot Option(s) 175
- Change Boot Order 175
- Manage BootNext Setting 176
- Set Auto Boot TimeOut 176
- Choose:To select: 177
- 178 Utilities 178
- Security/Password Menu 179
- Resetting Passwords 179
- 180 Index 180
- 182 Index 182
- 184 Index 184
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