HP ProLiant DL360 G7 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage sys
Component identification 10 Item Description Status 3 iLO 3 NIC activity LED Green = Activity exists. Flashing green = Activity exists. Off = No a
Troubleshooting 100 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in t
System battery 101 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before re
System battery 102 To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, conta
Regulatory compliance notices 103 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory complianc
Regulatory compliance notices 104 radio communications. However, there is no guarantee that interference will not occur in a particular installation
Regulatory compliance notices 105 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Regulatory compliance notices 106 This symbol on the product or on its packaging indicates that this product must not be disposed of with your othe
Regulatory compliance notices 107 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optic
Regulatory compliance notices 108 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized
Electrostatic discharge 109 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y
Component identification 11 Item Description 4 SATA DVD-ROM drive connector 5 SAS cache module connector 6 Power button connector 7 Hard drive data
Specifications 110 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Sh
Specifications 111 • HP 1200 W CS -48Vdc Power Supply specifications (on page 113) HP 460 W CS HE Power Supply (92%) specifications Specification
Specifications 112 Rated input voltage 100 to 120 VAC, 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8.9 A at 100 VAC 4.3
Specifications 113 4600 at 200V to 240V AC input Power supply output Rated steady-state power 800 W at 100V AC input 900 W at 120V AC input 1200 W
Specifications 114 • Switching or disconnecting devices should not be in the earthed circuit conductor between the DC source and the point of connec
Technical support 115 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical s
Technical support 116 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, howe
Technical support 117 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzion
Technical support 118 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standort
Technical support 119 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedo
Component identification 12 DIMM slots DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the letter
Technical support 120 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente
Technical support 121
Technical support 122
Acronyms and abbreviations 123 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR A
Acronyms and abbreviations 124 iLO 3 Integrated Lights-Out 3 IML Integrated Management Log KVM keyboard, video, and mouse NMI non-maskable interr
Acronyms and abbreviations 125 SAN storage area network SAS serial attached SCSI SATA serial ATA SD Secure Digital SFF small form-factor TMRA r
Index 126 1 10Gb sideband connector 10 A AC power supply 111, 112 access panel 20 acoustics statement for Germany 108 ACU (Array Configurati
Index 127 E electrical grounding requirements 27 electrostatic discharge 109 environmental requirements 26, 110 Erase Utility 78 error messa
Index 128 M maintenance guidelines 81 management tools 77 memory 37, 38, 40, 75 memory configurations 39, 40 memory slot LEDs 13 memory su
Index 129 requirements, airflow 26 requirements, electrical grounding 27 requirements, environmental 26, 110 requirements, power 27, 114 req
Component identification 13 NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump anal
Index 130 website, HP 115
Component identification 14 Item Description Status For possible failure causes, see "Systems Insight Display LED combinations (on page 14).&
Component identification 15 Systems Insight Display LED and color Health LED System power LED Status Power cap (green) — Green Power is available.
Component identification 16 SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) Fan modules •
Component identification 17 Install fan 2 only when processor 2 is installed. When only one processor is installed, always install the fan blank.
Operations 18 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduc
Operations 19 5. After performing the installation or maintenance procedure, slide the server into the rack: a. Slide the server fully into the rac
© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr
Operations 20 Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
Operations 21 4. Remove the BBWC battery pack or the FBWC capacitor pack. Remove the air baffle 1. Power down the server (on page 18). 2. Extend
Operations 22 CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
Operations 23 c. Lift the assembly to unseat the PCI riser boards, and then remove the assembly. Install the PCI riser board assembly CAUTION:
Operations 24 6. Slide the server into the rack. 7. Power up the server (on page 18).
Setup 25 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
Setup 26 Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this sectio
Setup 27 The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the
Setup 28 includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are con
Setup 29 Installing the server into the rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that
Contents 3 Contents Component identification ...
Setup 30 Item Description 10 NIC 2 connector 11 NIC 1 connector 12 USB connectors (2) *This expansion slot provides 75 W of power to an adapter, w
Setup 31 • SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server. • Manual installation—Insert t
Hardware options installation 32 Hardware options installation Introduction If more than one option is being installed, read the installation instru
Hardware options installation 33 7. Remove the fan blank. 8. Install fan modules 3 and 4. CAUTION: Failure to completely open the processor l
Hardware options installation 34 9. Open the processor locking lever and the processor socket retaining bracket. Do not remove the processor socket
Hardware options installation 35 11. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM B
Hardware options installation 36 12. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool.
Hardware options installation 37 14. Remove the thermal interface media protective cover. 15. Install the heatsink. 16. Install the air baffle (
Hardware options installation 38 The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs when the info
Hardware options installation 39 IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the se
Contents 4 Processor and fan module option ...
Hardware options installation 40 higher probability of receiving an uncorrectable memory error (which would result in system downtime) to be removed
Hardware options installation 41 Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The remaining ran
Hardware options installation 42 • UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I. Multi-processo
Hardware options installation 43 o Last: G and H o Do not populate slots C, F, or I. • UDIMM o First: A and B o Last: D and E o Do not populat
Hardware options installation 44 o First: A, B, and C o Last: D, E, and F o Do not populate slots G, H, and I. After installing the DIMMs, use RBS
Hardware options installation 45 • UDIMM o First: A and B o Last: D and E o Do not populate slots C, F, G, H, or I. After installing the DIMMs,
Hardware options installation 46 Hot-plug SAS and SATA hard drive options When adding hard drives to the server, observe the following general guide
Hardware options installation 47 2. Remove the hard drive bezel blank. Removing the dual hard drive bezel blank CAUTION: To prevent improper c
Hardware options installation 48 2. Back up all server data on the hard drive. 3. Remove the hard drive. Installing a SAS hard drive 1. Remove t
Hardware options installation 49 To install the component: 1. Power down the server (on page 18). 2. Extend the server from the rack (on page 18).
Contents 5 Integrated Management Log ... 80
Hardware options installation 50 7. Install the DVD tray using the screws from this kit and the T-10/T-15 Torx screwdriver provided with the server.
Hardware options installation 51 12. Route the cable along the edge of the system board. 13. Install fan modules 3 and 4. 14. Install the air ba
Hardware options installation 52 3. Remove the access panel (on page 20). 4. Remove the hard drives from bays 1 and 2. 5. Remove the hard drive be
Hardware options installation 53 11. Remove all fan modules. 12. Connect the hard drive power cable and the hard drive data cable to the connector
Hardware options installation 54 13. Align and install the optional hard drive backplane assembly. 14. Connect the hard drive power cable and the
Hardware options installation 55 15. Install fan modules 3 and 4. 16. Install the fan blank. 17. Install the air baffle (on page 21). 18. If re
Hardware options installation 56 The server supports either of the following: • Battery-backed write cache (BBWC) options BBWC consists of a cache
Hardware options installation 57 5. Install the cache module in the SAS cache module connector on the system board. For connector locations, see &qu
Hardware options installation 58 7. Connect the BBWC cable or the FBWC cable to the cache module. 8. Install the PCI riser board assembly (on page
Hardware options installation 59 6. Install the expansion board into the slot until it seats firmly. The same procedures apply for installing an exp
Contents 6 Electrostatic discharge ... 1
Hardware options installation 60 6. Remove the full-length PCIe riser board from the riser board assembly. 7. Install the PCI-X riser board on the
Hardware options installation 61 Before installing a high-power graphics adapter (150W) in the server, be sure that the power supplies support the i
Hardware options installation 62 10. Install the graphics adapter in slot 2 on the PCI riser board assembly. 11. Install the PCI riser board assem
Hardware options installation 63 CAUTION: All power supplies installed in the server must have the same output power capacity. Verify that all pow
Hardware options installation 64 WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the po
Hardware options installation 65 3. Enabling the Trusted Platform Module (on page 67). Enabling the TPM requires accessing the ROM-Based Setup Utili
Hardware options installation 66 5. Install the TPM board. Press down on the connector to seat the board ("System board components" on pag
Hardware options installation 67 • Always store the recovery key/password in multiple locations. • Always store copies of the recovery key/passwor
Cabling 68 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware opt
Cabling 69 • Optional hard drive backplane BBWC battery pack or FBWC capacitor pack cabling
Component identification 7 Component identification Front panel components Item Description 1 Hard drive bay 5 (optional)* 2 Hard drive bay 6 (o
Cabling 70 DVD-ROM and DVD-RW drive cabling Power button and Systems Insight Display cabling
Cabling 71 PCI power cabling
Software and configuration utilities 72 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of s
Software and configuration utilities 73 • Displaying system information • Selecting the primary boot controller • Configuring memory options • L
Software and configuration utilities 74 For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the H
Software and configuration utilities 75 3. Select System Options. 4. Select Advanced Memory Protection. 5. Select Advanced ECC Memory. 6. Press t
Software and configuration utilities 76 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mir
Software and configuration utilities 77 Re-entering the server serial number and product ID After you replace the system board, you must re-enter th
Software and configuration utilities 78 For more information, see the Download drivers and software page for the server. To access the server-specif
Software and configuration utilities 79 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM suppo
Component identification 8 Front panel LEDs and buttons Item Description Status 1 UID LED/button Blue = Identification is activated. Flashing
Software and configuration utilities 80 HP Insight Diagnostics survey functionality HP Insight Diagnostics (on page 79) provides survey functionalit
Software and configuration utilities 81 • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive
Software and configuration utilities 82 For more information about version control tools, see the HP Systems Insight Manager Help Guide and the Vers
Software and configuration utilities 83 • Downloads the latest components from Web (except Linux RPMs) • Enables direct update of BMC firmware (iL
Troubleshooting 84 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common
Troubleshooting 85 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous condition
Troubleshooting 86 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The
Troubleshooting 87 2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power
Troubleshooting 88 When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All ad
Troubleshooting 89 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
Component identification 9 Item Description 1 Slot 1 PCIe2 x8 (8, 4, 2, 1) 2 Slot 2 PCIe2 x16 (16, 8, 4, 2, 1), 75W +EXT 75W* 3 Power supply bay
Troubleshooting 90 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure o
Troubleshooting 91 Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Doc
Troubleshooting 92 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
Troubleshooting 93 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LED
Troubleshooting 94
Troubleshooting 95 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system att
Troubleshooting 96 Item See 13 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documenta
Troubleshooting 97 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Smar
Troubleshooting 98 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Ser
Troubleshooting 99 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy f
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