HP NetServer DiagToolsError Reference and User GuidePrinted in September 1998

Chapter 2 Preparing to Run DiagTools6Once the installation is complete, the Utility Partition (with DiagTools included) will be ready for use. Seechap

Chapter 2 Preparing to Run DiagTools7

93 Running DiagTools in the Graphical Mode (fromDiskette)Once you have completed the steps in chapter 2 under “How to Make a DiagTools Diskette,” you

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)10Before continuing, ensure that the followingare correctly configured...Starting Con

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)11Interpreting Basic Test ResultsOnce you run the DiagTools Basic Tests, you can see

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)12Running the Advanced System TestsAdvanced System Test Menus and OptionsThe graphica

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)13b. To select a series of tests, highlight the item to be tested on the Main Menu. T

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)14About the Support TicketThe Support Ticket is a text file you can create using Diag

Chapter 3 Running DiagTools in the Graphical Mode (from Diskette)15down the NetServer, redo the installation, and replace all covers. Redo the system

iiNoticeThe information contained in this document is subject to change without notice.Hewlett-Packard makes no warranty of any kind with regard to th

174 Running DiagTools in the Text Mode (fromthe Utility Partition)Preparation in AdvanceOnce you have completed the steps in chapter 2 under “DiagTool

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)18CAUTION Before you reboot the server be sure users have been warned and net

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)19and choose View Test Results.NOTE In the Misc Menu, only the Page Up and Pa

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)20the screen (and in the list shown below). Use the arrow keys to highlight t

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)21IDEFDD (Flexible Disk Drive)SCSIKBD (Keyboard)MiscBatchNOTE Do NOT use the

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)22Verify that DiagTools correctly detected all processors and memory on the

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)23Each time you create a Support Ticket, it overwrites the previous one. To p

Chapter 4 Running DiagTools in the Text Mode (from the Utility Partition)24• If any processors, memory or SCSI devices (listed in Table 4-2) are still

255 Error Message ReferenceError Messages and Their SourcesErrors are designated by a hexadecimal number. These numbers are listed in this chapter wit

iiiContents1 DiagTools Overview...1Introduction to Hardware Diagnos

Chapter 5 Error Message Reference26Code Description Recommended Actionexecution error.0007h Verify a Segment forReading) instructionexecution error.Ma

Chapter 5 Error Message Reference27Code Description Recommended ActionGS registers.3. Be sure the processor board (if any) is seated.4. Make sure the

Chapter 5 Error Message Reference28Code Description Recommended Action001Eh The detected CPUSpeed is not thesame as specified.Check jumpers or switche

Chapter 5 Error Message Reference29Code Description Recommended Action5. Make sure the memory elements (DIMMs) are properly seated.6. Check system fan

Chapter 5 Error Message Reference30Code Description Recommended Action3. Be sure the processor board (if any) is seated.4. Make sure the CPU chip is s

Chapter 5 Error Message Reference31Code Description Recommended Action0030h Read/Write test onDMA controller 1failed.1. Take ESD precautions and make

Chapter 5 Error Message Reference32Code Description Recommended Action8. If system repeatedly shows this error, replace the CPU chip or board, asappro

Chapter 5 Error Message Reference33Code Description Recommended Action6. Check system fans. If overheating occurs, chip may shut down.7. If the system

Chapter 5 Error Message Reference34Code Description Recommended Action0074h CMOS RAM time isinvalid.Run BIOS Setup if problem persists replace battery

Chapter 5 Error Message Reference35Code Description Recommended Action5. Make sure the CPU chip is seated. (Take ESD precautions.)6. Make sure the mem

ivGetting a Configuration Report...21Reviewing Results: Running the Viewers...

Chapter 5 Error Message Reference36Code Description Recommended Action8. If the system ran with temperature high, let it cool for 30 minutes, then res

Chapter 5 Error Message Reference37Code Description Recommended Actiontwice.0097h DiagTools Error Download a new version of DiagTools from the HP web

Chapter 5 Error Message Reference38Code Description Recommended Action2. If necessary, update the BIOS.3. Clear the CMOS and rerun configuration. See

Chapter 5 Error Message Reference39Code Description Recommended Action6. Be sure the processor board (if any) is seated.7. Make sure the CPU chip is s

Chapter 5 Error Message Reference40Code Description Recommended Actionrestart.11. If system repeatedly shows this error, replace the element with the

Chapter 5 Error Message Reference41Code Description Recommended Actionreference label or card.4. Make sure the system board is seated.5. Check the sea

Chapter 5 Error Message Reference42Code Description Recommended Action6. Check system fans. If overheating occurs, chip may shut down.7. If the system

Chapter 5 Error Message Reference43Code Description Recommended Action4. Make sure the CPU chip is seated.5. Make sure the memory elements (DIMMs) are

Chapter 5 Error Message Reference44Code Description Recommended Action0100h ROM read error. 1. Take ESD precautions and make sure the system board is

Chapter 5 Error Message Reference45Code Description Recommended Actiontechnical reference label or card.5. Examine the support ticket and check for fa

11 DiagTools OverviewIntroduction to Hardware Diagnostic ToolsThe purpose of hardware diagnostic software is to provide tools for checking serious har

Chapter 5 Error Message Reference46Code Description Recommended Actiontechnical reference label or card.5. Examine the support ticket and check for fa

Chapter 5 Error Message Reference47Code Description Recommended Action4. Check the positions of DIMMs to see that positioning matches that on thetechn

Chapter 5 Error Message Reference48Code Description Recommended Action5. Examine the support ticket and check for failures.6. Bring the system down to

Chapter 5 Error Message Reference49FDD (Flexible Disk Drive or Floppy) TestsFlexible Disk Drives are tested for rotational speed, elevator, and seek c

Chapter 5 Error Message Reference50Code Description Recommended Action0322h Floppy SpeedError.1. Try a different diskette.2. Check the cable between t

Chapter 5 Error Message Reference51Code Description Recommended ActionTest.3. Change the floppy drive.4. Change the system board.03FEh Diskette datare

Chapter 5 Error Message Reference52Code Description Recommended Action2. Replace the keyboard and rerun the test.3. Replace the system board.0413h Key

Chapter 5 Error Message Reference53Code Description Recommended Action4. Check for proper termination, using technical reference card or label.5. Chec

Chapter 5 Error Message Reference54Code Description Recommended Action4. Check for proper termination, using technical reference card or label.5. Chec

Chapter 5 Error Message Reference55Code Description Recommended Actionget the same error, call the HP Customer Care Center.0514h DiagTools Error Downl

Chapter 1 DiagTools Overview2DiagTools CapabilitiesDiagTools for HP NetServers is a set of off-line diagnostic tests, including tests for system and p

Chapter 5 Error Message Reference56Code Description Recommended Action4. Check seating of board or SCSI card.5. Check for proper termination, using te

Chapter 5 Error Message Reference57Code Description Recommended Action4. Check seating of board or SCSI card.5. Check for proper termination, using te

Chapter 5 Error Message Reference58Code Description Recommended Action0606h DiagTools Error Report error to HP Customer Care Center and get the latest

Chapter 5 Error Message Reference59Code Description Recommended Action0803h DiagTools Error Report error to HP Customer Care Center and get the latest

Chapter 5 Error Message Reference60Code Description Recommended ActionDrive x in Sector y.2. Check the cable between the CD and its controller.3. Chan

Chapter 5 Error Message Reference61Code Description Recommended Action4. Be sure the processor board (if any) is seated.5. Make sure the CPU chip is s

Chapter 5 Error Message Reference62Code Description Recommended Action4. Be sure the processor board (if any) is seated.5. Make sure the CPU chip is s

Chapter 5 Error Message Reference63Code Description Recommended Action4. Be sure the processor board (if any) is seated.5. Make sure the CPU chip is s

Chapter 5 Error Message Reference64Code Description Recommended Action4. Be sure the processor board (if any) is seated.5. Make sure the CPU chip is s

Chapter 5 Error Message Reference65Code Description Recommended ActionFailure. The patternread back from thecache is not same asthe pattern written.la

Chapter 1 DiagTools Overview3DiagTools User Interface Modes: Graphical or Text-BasedDiagTools has two different types of interface modes. The graphica

Chapter 5 Error Message Reference66Code Description Recommended Action9. If system repeatedly shows this error, replace the CPU chip or board, asappro

Chapter 5 Error Message Reference67Code Description Recommended Action7. Check system fans. If overheating occurs, chip may shut down.8. If the system

69A Test MenusBasic Test MenusNOTE DiagTools will run a different selection basic tests depending upon the type of hardwarecomponents present.Listed

Appendix A Test Menus70Advanced System TestsYou may select Advanced System Tests by pressing F2 after completion of Basic Tests When advanced testsare

71B Test DescriptionsTest DescriptionsSystem Test MenuThe tests included in the System Test Menu exercise the basic functionality of theCPU, ensuring

Appendix B Test Descriptions72 Timer TestThis test checks the accuracy of the timer count by calibrating it against theperiodic interrupt of the real

Appendix B Test Descriptions73Memory Test MenuThe Memory Test Menu includes tests that exercise all aspects of the storagemedia and key memory locatio

Appendix B Test Descriptions74Address TestThe address test writes a value in one location of memory and then scans theentire memory to find out a refl

Appendix B Test Descriptions75Elevator seek TestThis test verifies the track-to-track seeking capability of the floppy drive. Thistest is sometimes ca

Chapter 1 DiagTools Overview4• inability to indicate problems with wrongly configured systems or the network• inability to boot to systems that cannot

Appendix B Test Descriptions76SCSI Disk Read TestThis test reads logical blocks from the SCSI disk. If the starting logical blocknumber and end logica

Appendix B Test Descriptions77Serial PortA maximum of four serial ports (COM1 through COM4) are tested. Allparameters i.e. number of data bits, number

79C Batch MenuBatch MenuThe Batch Menu allows users to specify what tests to run as well as how manytimes to repeat a particular test.Edit Batch Param

Appendix C Batch Menu80Run BatchSelecting this options is the same as pressing <F10> from the main menu. Thisoption allows you to run all of the

81IndexAAdvanced System Testsmenus, 70Advanced System Tests, DiagTools, 11BBasic System Test, Diag Tools, 10basic testsmemory, 69miscellaneous, 69SCSI

52 Preparing to Run DiagToolsBegin with Simple TroubleshootingGenerally, you use DiagTools during installation to ensure that hardware components are