HP Remote Graphics Software (RGS) Manuale Utente

HP Remote Graphics Software 7.2User Guide

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1 RGS overviewHP Remote Graphics Software (RGS) brings added security, performance, mobility, and collaboration to your workstation deployment. With R

FeaturesRGS includes a variety of features, including the ones described in the table below.NOTICE: Some features are not supported by certain operati

Interoperability between dierent versions of RGSInteroperability is supported between dierent versions of RGS Sender and RGS Receiver only if they h

RGS Sender licensingRGS Sender is included with HP Z workstations and HP ZBook mobile workstations. A separate license purchase is not required for RG

2 Getting started (Windows)The following procedure is a high-level description of how to get started using RGS on Windows®:1. Install RGS Sender and R

3 InstallationInstalling RGS Receiver (Windows)The installer wizard for RGS Receiver provides both a Typical and Custom installation type. The Typical

NOTE: This setting controls whether Remote USB components are installed. To change this setting after installation, you must uninstall and reinstall R

Option Description/autoinstallInitiates the installation/agreetolicenseAccepts the license agreement/folder=\"FolderPath\" Species the fold

NOTE: If an older version of the software is already installed, the installation process updates it. However, the installation cannot be performed if

© Copyright 2015, 2016 HP Development Company, L.P.Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries. Windows is ei

If you need to include a double quote as part of a parameter (such as for a folder path), then you should precede each of those double quotes with a b

Option Description/viewlicenseDisplays the EULA (End User License Agreement)/autoremoveInitiates an uninstallationNOTE: The option /noreboot can be us

4 RGS Receiver overviewOpening RGS ReceiverTo open RGS Receiver on Windows:▲Perform the action below that corresponds to the operating system of the r

Starting an RGS sessionTo start an RGS session:1. On the Home panel of RGS Receiver, input the hostname or IP address of the sender, and then press th

Remote display toolbar GUINon-touch GUITouch GUI1 Sets the image quality. A higher value increases quality by reducing the amount of compression at th

Setup Mode (non-touch GUI only)In Setup Mode, transmission of keyboard and mouse input to the sender is suspended. Instead, the keyboard and mouse can

RGS Receiver settingsThis section describes the settings available in RGS Receiver, which are divided into the following categories:●Connection●Perfor

PerformanceThe performance settings allow you to improve the interactive experience. Typically, these adjustments will be made when working with highl

AudioThe following table describes the settings available in the Audio tab.Setting DescriptionDon't stream audio from Sender Prevents the sender’

HotkeysThe following table describes the settings available in the Hotkeys tab.Setting DescriptionSend First Key Forces the rst key of a local hotkey

About this guideCommand-line syntax in this guide might use one or more of the elements described in the following table.NOTE: Command-line syntax is

StatisticsThe following table describes the information displayed in the Statistics tab.Item DescriptionTotal network usage (Mbits/sec) Displays the c

5 RGS Sender overviewRGS Sender overview (Windows)RGS Sender for Windows is comprised of three processes:●rgsendersvc.exe—Runs as a Windows service na

The following table describes the valid command-line options.-nocollabDisables collaboration-timeout NumberOfMilliseconds Species the timeout value,

RGS Sender logging (Windows only)RGS Sender logging is controlled by a le in the RGS Sender installation directory. The default le is logSetup.TIP:

6 Using RGS featuresThis chapter discusses the following RGS features and topics:●RGS Advanced Features●Authentication●Collaboration●Display●Input●Rem

RGS Advanced FeaturesThis section discusses RGS Advanced Features:●Advanced Video Compression●HP VelocityIMPORTANT: RGS Advanced Features require a on

AuthenticationAuthentication methodsThere are three dierent authentication methods available for an RGS connection:●Standard authentication—supported

Using smart card redirection (Windows only)When smart card redirection is enabled, both the receiver and sender can access the same smart card that ph

CollaborationRGS enables the primary user to share their desktop session with several users simultaneously. This feature can be used in a variety of c

Note the following additional information about collaboration:●Collaboration requires unique login credentials on the sender for each participant.●If

iv About this guide

Matching display resolution and layout (Windows)If the Match Receiver display resolution and Match Receiver display layout options are enabled (see Co

3. Click the EDID link for the port where you connected the monitor.4. In the Manage EDID dialog box, click Export and save the output to a le.5. Dis

Previous releases of the X Window System used the le /etc/X11/xorg.conf to store initial setup information. When a change occurred with the monitor o

Scenario 2: Some receivers have dierent congurationsIn the more likely scenario where you need to support many dierent display resolution and monit

Creating an EDID leTo create an EDID le:▲Use the NVIDIA tool nvidia-settings to create an EDID le in either .bin or .txt format.IMPORTANT: A physic

InputUsing touch features (Windows only)NOTE: RGS does not support touch features for Windows 7.RGS supports the following touch features:●Gestures—Se

Using a Wacom pen (Linux)To use a Wacom pen for input on Linux, the correct Wacom drivers must be installed on both the sender and the receiver. For H

Remote AudioRemote Audio allows audio generated by the sender to play back on the speakers of the receiver.The following sequence describes the path t

Rgsender.Audio.Linux.DeviceNameIf this property is set, RGS Sender attempts to connect to the device specied by this property. The command pactl list

33: : timer48: [ 1- 0]: digital audio playback56: [ 1- 0]: digital audio captureUse an audio device only if it contains the word capture (device numbe

Table of contents1 RGS overview ...

Remote USBRemote USB allows a receiver’s physically-attached USB devices to be virtually attached (mounted) to the sender. This gives the sender direc

USB microphonesThe Remote USB driver (on the receiver) supports the USB isochronous data type, which is commonly used for streaming data such as that

Filter DescriptionbDeviceClassThe device classbDeviceSubclassThe device subclassbDeviceProtocolThe device protocolidVendorThe vendor IDidProductThe pr

To enable Remote USB on HP ThinPro:1. In HP ThinPro, open the USB Manager and set the USB protocol to RGS.2. Restart the thin client.3. Ensure that En

domain1 "joe user" RC_4 RC_5 RC_6Starting RGS Receiver in Directory ModeTo start RGS Receiver in Directory Mode on Windows:NOTE: Before atte

7 Conguration tools and propertiesRGS Receiver and RGS Sender each include a conguration tool that allows you to modify some of the more advanced RG

Using the RGS Receiver Conguration toolTo use the RGS Receiver Conguration tool:1. Navigate to the RGS Receiver installation directory, and start th

Option DescriptionCorresponding property:Rgreceiver.IsMouseSyncEnabledNumber of recent remote connections listed Sets the number of recent remote conn

Image and DisplayThe following table describes the options available in the Image and Display tab of the RGS Receiver Conguration tool. The correspon

Option Descriptionthis value might help increase the frame rate at the expense of increased network bandwidth consumption.Corresponding property:Rgrec

RGS Receiver command-line options ...

NetworkThe following table describes the options available in the Network tab of the RGS Receiver Conguration tool. The corresponding property in the

Option DescriptionOperational Mode Sets whether HP Velocity should correct network loss (Active Mode) or just monitor it (Monitor Mode).Corresponding

Option DescriptionCorresponding property:Rgreceiver.Hotkeys.IsSendCtrlAltEndAsCtrlAltDeleteEnabledProcess a Ctrl+Alt+Delete sequence on both the local

Option DescriptionLog le path Species the path to the RGS Receiver log le.Corresponding property:Rgreceiver.Log.FilenameMax logle size (KB) Sets t

Using the RGS Sender Conguration toolTo use the RGS Sender Conguration tool:1. Navigate to the RGS Sender installation directory, and start the tool

AuthenticationThe Authentication tab of the RGS Sender Conguration tool can be used to choose between standard authentication, Easy Login, or Single

NetworkThe following table describes the options available in the Network tab of the RGS Sender Conguration tool. The corresponding property in the r

HP VelocityThe following table describes the options available in the HP Velocity tab of the RGS Sender Conguration tool. The corresponding property

CollaborationThe following table describes the options available in the Collaboration tab of the RGS Sender Conguration tool. The corresponding prope

Setting RGS properties manuallyProperty syntaxThe following example shows the RGS property syntax:Rgreceiver.Network.Timeout.Warning=10000In this exam

Using Remote Audio (Windows) ... 37Using Remote A

RGS properties that can be set manually onlyThis section describes the RGS properties that can be be set manually only.Global properties that can be s

Rgsender.Compatibility.Displays.ConfigureVmwareDisplaysForBestPerformanceNOTE: This property applies to VMware® with a Windows guest operating system

Clipboard properties (per-session)Rgreceiver.Session.N.Clipboard.IsEnabled1=Enables Remote Clipboard for session number N (default). The global proper

Rgreceiver.Session.1.PasswordFormat=EncryptedRgreceiver.Network.Timeout.Error=60000Rgreceiver.Network.Timeout.Warning=4000Rgreceiver.Network.Timeout.D

8 Performance optimization and troubleshooting●Performance optimization tips●Troubleshooting tipsPerformance optimization tipsGeneral performance opti

unless the network has been carefully designed for maximum throughput, the network interfaces and switches might auto-negotiate to a sub-optimal speed

Failed connection attempt troubleshooting checklist (sender)Use the following checklist to troubleshoot failed connection attempts from the sender sid

If the hostname resolves to the IP address of an incorrect network interface, do one of the following:●Enter the IP address that RGS Sender is bound t

Troubleshooting network timeoutsThe network timeout properties of RGS Receiver and RGS Sender provide a way to handle network disruptions. Although TC

Increasing the error timeout value of RGS Receiver does not appear to have an eect, and RGS Receiver still disconnects.Cause SolutionThe error timeou

Setting property values in a conguration le ... 59Setting property va

Audio causes continuous network traic.Cause SolutionThe noise level is too high and being interpreted by RGS as an audio signal.Lower the volume inpu

A Switching between RGS and Remote Desktop Connection (Windows only)You can switch between an RGS session and a Windows Remote Desktop Connection sess

B Creating an agent for remote application termination (Windows only)When an RGS session is unintentionally ended, you might want applications on the

Message ID DescriptionData:UINT32 numPrimaryUINT32 numNonprimaryEvent viewer example:Primary connections: 1. Non-primary connections: 0.RGSENDER_CONNE

Message ID DescriptionRGS Sender shutdown.Strings:NoneData:NoneRGSENDER_SET_PRIMARYEvent ID: 6A connection with an associated name is set as the prima

Message ID DescriptionUSB Device Connect:Class=%1, Vendor ID=%2, Product ID=%3, Manufacturer=%4, Product=%5Strings:%1 = USB device class%2 = USB devic

Desktop session logout●Situation—In some circumstances, loss of a primary user connection should trigger a full shutdown of all applications and force

approach can further be dened to exploit redundant network connection support to a remote system to allow user-directed shutdowns to occur.●Benet—Sy

●Take No Action●Restart the Service●Run a Program●Restart the ComputerSample agentThe following sample Windows agent monitors the HPRemote event log a

{HANDLE h;EVENTLOGRECORD *pevlr;BYTE bBuffer[BUFFER_SIZE];DWORD dwRead, dwNeeded;BOOL result;// Open, read, close event log ==========================

Anticipating user disconnects and reconnects ... 77General agent design

{// Retrieve the two UINT32 fields of this message// representing primary and non-primary connections.unsigned int *pData = (unsigned int *)((LPBYTE)

{... report error status here ...return;}// If an event is added, either the start or count will change.// Get the start and count. Microsoft does not

// We have at least one new event. Print out the last event.dwCurrentIndex = dwNewIndex;if (dwNewIndex){if (processEvent(eventServer, eventSource, dwC

C Uninstalling RGSUninstalling RGS Receiver or RGS Sender (Windows)To uninstall RGS Receiver or RGS Sender on Windows:▲Open the Programs and Features

Uninstalling RGS Sender (Linux)To uninstall RGS Sender on Linux:1. Log in as root.2. If the default installer (install.sh) was used for installation,

D AccessibilityHP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a s

IndexAaccessibility 85Advanced Linux Sound Architecture (Linux only). See Remote AudioAdvanced Video Compression 25ALSA (Linux only). See Remote Audio

starting an RGS session 13starting in Directory Mode 43RGS Receiver settingsaudio 18connection 16gesture 17hotkey 19logging 19network 18performance 17