HP EliteDesk 705 G2 Base Model Small Form Factor PC Manuale Utente

Maintenance and Service GuideHP EliteDesk 705 G2 Small Form Factor

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Sound does not come out of the speaker or headphones.Cause SolutionThe application is set to use a dierent audio device than speakers.Some graphics c

There is no sound or sound volume is too low.Cause SolutionTo access Device Manager in Windows 8.1, from the Start screen, type c, select Control Pane

Printer prints garbled information.Cause SolutionThe cables may not be connected properly. Reconnect all cables.Printer memory may be overloaded. Rese

Cursor will not move using the arrow keys on the keypad.Cause Solutionenable the Num Lock key in Computer Setup at Advanced > Device Options.Mouse

Mouse will only move vertically, horizontally, or movement is jerky.Cause SolutionMouse roller ball or the rotating encoder shafts that make contact w

Computer will not start.Cause SolutionWrong memory modules were used in the upgrade or memory modules were installed in the wrong location.1. Review t

Table 6-2 Solving Network Problems (continued)Network driver does not detect network controller.Cause SolutionTo access Device Manager in Windows 10,

Diagnostics reports a failure.Cause SolutionThe cable is not securely connected. Ensure that the cable is securely attached to the network connector a

Table 6-2 Solving Network Problems (continued)Network controller stops working without apparent cause.Cause SolutionIf necessary, download the softpa

System will not boot or does not function properly after installing additional memory modules.Cause SolutionA memory module is not installed in the DI

1 Product featuresStandard conguration featuresFeatures may vary depending on the model. For support assistance and to learn more about the hardware

Solving CD-ROM and DVD problemsIf you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the do

Movie will not play in the DVD drive.Cause SolutionDecoder software is not installed. Install decoder software.Damaged media. Replace media.Movie rati

Recording or copying CDs is dicult or impossible.Cause Solution3. Try a dierent brand of media. Quality varies widely between manufacturers.Solving

Solving front panel component problemsIf you encounter problems with devices connected to the front panel, refer to the common causes and solutions li

Unable to connect to the Internet.Cause Solution3. In the Browsing history section on the General tab, click the Delete button.4. Select the Cookies c

Solving software problemsMost software problems occur as a result of the following:●The application was not installed or congured correctly.●There is

7 POST error messages and diagnostic front panel LEDs and audible codesThis appendix lists the error codes, error messages, and the various indicator

Control panel message Description Recommended actionRTC (real-time clock) battery may need to be replaced.problem persists, replace the RTC battery. S

Control panel message Description Recommended action4. If the error persists, replace the system board.00E-Inventory Error during MEBx Execution BIOS

Control panel message Description Recommended action3. Back up contents and replace hard drive.302-Hard Disk 2: SMART Hard Drive Detects Imminent Fail

Front panel componentsDrive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.1 Slim Optical Drive (o

Control panel message Description Recommended action3. Recongure card resources and/or run Computer Setup or Windows utilities.419-Out of Memory Spac

Control panel message Description Recommended action910–Filter Warning Airow lter is dirty. Replace the airow lter.90B-Fan Failure The system has

4 Thermal5 System boardPatterns of blink/beep codes are determined by using the following parameters:●1 second pause occurs after the last major blink

8 Password security and resetting CMOSThis computer supports security password features, which can be established through the Computer Setup Utilities

1. Shut down the operating system properly, then turn o the computer and any external devices, and disconnect the power cord from the power outlet.2.

3. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or altern

CAUTION: Pushing the CMOS button will reset CMOS values to factory defaults. It is important to back up the computer CMOS settings before resetting th

9 HP PC Hardware DiagnosticsTo help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all produc

1. Go to http://www.hp.com.2. Point to Support, located at the top of the page, and then click Download Drivers.3. In the text box, enter the product

10 System backup and recoveryBacking up, restoring, and recovering in Windows 10This section provides information about the following processes. The i

Rear panel components1 PS/2 Mouse Connector (green) 7 PS/2 Keyboard Connector (purple)2 Serial Connector 8 DisplayPort Monitor Connectors3 RJ-45 Netwo

◦Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.◦HP Recovery Manager examines the

Using Windows toolsYou can create recovery media, system restore points, and backups of personal information using Windows tools.NOTE: If storage is 3

IMPORTANT: Recovery through HP Recovery Manager should be used as a nal attempt to correct computer issues.●HP Recovery media must be used if the com

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

1. After you successfully set up the computer, create recovery media. This step creates a backup of the recovery partition on the computer. The backup

7. Select Reset.8. Follow the on-screen instructions to continue.Recovery using the Windows recovery USB ash driveTo recover your system using the re

This section provides information about the following processes:●Creating recovery media and backups●Restoring and recovering your systemNOTE: This se

●If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to

To create recovery discs, your computer must have a DVD writer. Use any of the following types of discs (purchased separately): DVD+R, DVD+R DL, DVD-R

1. Select Start > All Programs > Maintenance > Backup and Restore.2. Follow the on-screen instructions to set up your backup.System RestoreIf

Serial number locationEach computer has a unique serial number and a product ID number that are located on the exterior of the computer. Keep these nu

1. Turn o the computer.2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.3. Turn on the computer.4. When

1. If you are using a set of DVDs, insert the rst recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB ash dri

1. If possible, back up all personal les.2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before th

A Battery replacementThe battery installed on the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent

b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position.Type 2a.

b. Insert the new battery and position the clip back into place.NOTE: After the battery has been replaced, use the following steps to complete this pr

B Power Cord Set RequirementsThe power supplies on some computers have external power switches. The voltage select switch feature on the computer perm

Country-Specic RequirementsAdditional requirements specic to a country are shown in parentheses and explained below.Country Accrediting Agency Cou

C Statement of VolatilityHP conrms that AMD-based business desktop HP EliteDesk 705 G1 Microtower and Small Form Factor systems contain DDR3 volatile

10. To clear the Setup or Power-On passwords if set, and clear any other settings, power down the computer and remove the AC power cord and the comput

2 Illustrated parts catalogSmall Form Factor (SFF) chassis spare partsComputer major componentsNOTE: HP continually improves and changes product parts

D SpecicationsSFF SpecicationsTable D-1 SpecicationsChassis (in the desktop position)HeightWidthDepth3.95 in13.3 in14.9 in10.0 mm338 mm380 mmAppro

IndexAaccess panellocked 77removal and replacement 20access panel, SFFillustrated 5audible codes 111audio problems 89Bbackup and recovery, Windows 712

heat sinkremoval and replacement 55Help and SupportWindows 7 126helpful hints 75hood sensorillustrated 8removal and replacement 49HP PC Hardware Diagn

battery 133bezel blanks 22expansion card 26primary 3.5-inch hard drive 36secondary 3.5-inch hard drive39slim optical drive 34resettingCMOS 113password

Item Description(4) Power supply 200W, 92% ecient 200W, 85% ecient 200W, standard(5) Fan sink (includes replacement thermal material) Memory mod

Misc partsItem Description(1) Fan bae(2) Rear bae(3) Solenoid lock(4) Front I/O assembly(5) Speaker(6) Power switch(7) SATA drive power cable(8) SAT

Item Description* Chassis stand* Center strip kit* M.2 USB cable* SATA SS power extension, 20 inch cable* Slim optical drive bezel blank* Hard drive c

Item Description PS/2 PS/2 slim USB HP USB slim HP USB Conferencing Wireless keyboard, mouse, and dongle USB/PS2 Washable Smart cardDrivesDesc

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Description128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe120-GB Solid-state Drive (SSD)120-GB Solid-state Drive (SSD), OPAL2, MLCOptical drivesBlu-

3 Routine care, SATA drive guidelines, and disassembly preparationThis chapter provides general service information for the computer. Adherence to the

Preventing electrostatic damage to equipmentMany electronic components are sensitive to ESD. Circuitry design and structure determine the degree of se

Recommended materials and equipmentMaterials and equipment that are recommended for use in preventing static electricity include:●Antistatic tape●Anti

●Never cover the ventilation slots on the monitor with any type of material.●Install or enable power management functions of the operating system or o

●If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets

ScrewsThe screws used in the computer are not interchangeable. They may have standard or metric threads and may be of dierent lengths. If an incorrec

NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recy

Cable managementAlways follow good cable management practices when working inside the computer.●Keep cables away from major heat sources like the heat

4 Removal and replacement procedures – small form factor (SFF) chassisAdherence to the procedures and precautions described in this chapter is essenti

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on you

Access panel1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Pull up the access panel handle (1), and then lift the

Front bezel securityThe front bezel can be locked in place by installing a security screw provided by HP. To install the security screw:1. Prepare the

Slim optical drive bezel blankOn some models, there is a bezel blank covering the slim optical drive bay. Remove the bezel blank before installing an

MemoryDescription8-GB, PC3-128004-GB, PC3-128002-GB, PC3-12800The computer comes with low power double data rate 3 synchronous dynamic random access m

●The system will operate in single channel mode if the DIMM sockets are populated in one channel only.●The system will operate in a higher-performing

4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2).NOTE: A memory module can be installed in only

Expansion cardDescriptionnVIDIA GT730 Grayling 2 GB DDR3 PCIex8USB 3.1 Type Cx1 PCIe x1 cardPrinter port, PCI cardSerial port, PCI cardPCIe to M.2 ada

4. Release the slot cover retention latch that secures the slot covers by lifting the tab on the latch and rotating the latch to the open position.5.

b. If you are removing a PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the

8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassi

iv Safety warning notice

14. Lock any security devices that were disengaged when the access panel was removed.15. Recongure the computer, if necessary.DrivesDescriptionHard d

System board connectionsRefer to the following illustration and table to identify the system board connectors for your model.No. System Board Connecto

Drive positions1 9.5mm slim optical drive bay2 3.5-inch primary hard drive bay3 3.5-inch secondary hard drive bay4 2.5-inch hard drive bayNOTE: The dr

●HP has provided extra 6-32 hard drive mounting screws installed on the top of the hard drive cage (1) for installing a hard drive into the 3.5-inch s

Removing a 9.5mm slim optical driveCAUTION: All removable media should be taken out of a drive before removing the drive from the computer.1. Prepare

Installing a 9.5mm slim optical drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel (Acce

7. Replace the front bezel if it was removed.8. Replace the computer access panel.9. If the computer was on a stand, replace the stand.10. Reconnect t

4. Pull the release lever next to the rear of the hard drive outward (1). While pulling the release lever out, slide the drive back until it stops, an

6. Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide it forward until it stop

Removing a secondary 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel (A

Table of contents1 Product features ...

Installing a secondary 3.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel

5. Slide the drive into the drive bay (1), and then connect the power cable (2) and data cable (3) to the rear of the hard drive.NOTE: If the drive is

Removing a 2.5-inch hard drive1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel (Access pane

5. Pull outward on the release lever at the rear of the drive (1) then slide the drive back until it stops and pull it down and out of the drive bay (

4. Rotate the drive cage to its upright position.5. Align the mounting screws on the drive with the J-slots on the sides of the drive bay. Press the d

6. Connect the power cable (1) and data cable (2) to the back of the hard drive.NOTE: If the 2.5-inch hard drive is the primary drive, connect the oth

Drive power cable1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remove the access panel (Access panel on page 20)

Small baeThe small bae sits between the fan sink and the rear of the computer.1. Prepare the computer for disassembly (Preparation for disassembly o

To install the small bae, reverse the removal procedure.Fan baeThe fan bae sits on top of the fan sink.1. Prepare the computer for disassembly (Pre

Hood lockThe hood lock is attached to the rear of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on page 19).2. Remo

SMART ATA drives ...

50 Chapter 4 Removal and replacement procedures – small form factor (SFF) chassis

Front I/O assemblyThe front I/O assembly is attached to the front of the chassis with one screw. Push the assembly into the chassis to remove.1. Prepa

8. Press the tab on the right side of the assembly (2), and then push the assembly into the computer.9. Remove the front I/O assembly from the inside

Power switchThe power switch is attached to the left, front of the chassis.1. Prepare the computer for disassembly (Preparation for disassembly on pag

To install the power switch, reverse the removal procedures.SpeakerThe speaker is attached to the front of the chassis under the rotating drive cage.1

Fan sinkCAUTION: The bond between the fan sink and the processor may be very tight. If the computer will power on, before removing the fan sink, turn

CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor to avoid

8. Carefully lift the processor from the socket (2).CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling

Power supplyDescriptionPower supply, 200W, 92% ecientPower supply, 200W, 85% ecientPower supply, 200W, standardWARNING! To reduce potential safety i

5. From the outside, rear of the chassis, remove the three Torx T15 that secure the power supply to the back of the chassis.6. From the inside of the

5 Computer Setup (F10) Utility ...

System boardNOTE: All system board spare part kits include replacement thermal material.NOTE: System board appearance may vary.1. Prepare the computer

System board calloutsSys Bd Label Color Component Sys Bd Label Color ComponentPWRCPU White 4-pin processor power SATA2 Light blue Any SATA Device

Using the Small Form Factor Computer in a Tower OrientationThe Small Form Factor computer can be used in a tower orientation. The HP logo plate on the

5 Computer Setup (F10) UtilityComputer Setup (F10) UtilitiesUse Computer Setup (F10) Utility to do the following:●Change factory default settings.●Vie

3. A choice of four headings appears in the Computer Setup Utilities menu: Main, Security, Advanced, and UEFI Drivers.NOTE: Selecting UEFI Drivers res

Computer Setup–MainNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-1 Computer Setup—MainOpti

Table 5-1 Computer Setup—Main (continued)●Serial Number●SKU Number●Product Family●System Board CT●Product NameSystem IDs Lets you clear the following

Computer Setup—SecurityNOTE: Support for specic Computer Setup options may vary depending on the hardware conguration.Table 5-2 Computer Setup—Secu

Table 5-2 Computer Setup—Security (continued)CAUTION: Clearing the TPM resets it to factory defaults and turns it o. You will lose all created keys

Table 5-2 Computer Setup—Security (continued)Cover Removal Sensor (Disabled/Notify user/Administrator password)Lets you disable the cover sensor or c

9 HP PC Hardware Diagnostics ...

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)device on the list may be individually excluded from or included for consideration

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Controls the virtualization features of the processor. Changing this setting requir

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)●Front USB ports●Rear USB ports●Media card readerRestrict USB DevicesSpecify the fo

Table 5-3 Computer Setup—Advanced (for advanced users) (continued)Enables or disables the charging capability of the USB charging port. Default is en

6 Troubleshooting without diagnosticsThis chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive,

If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly:●Be in

●If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system.●If

Computer date and time display is incorrect.Cause SolutionRTC (real-time clock) battery may need to be replaced.NOTE: Connecting the computer to a liv

Poor performance.Cause SolutionProcessor is too hot. 1. Make sure airow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all ven

Poor performance.Cause Solutionfor suggestions on how to improve performance by adjusting parameters in the application.2. Add more memory.3. Upgrade

Japanese Power Cord Requirements ... 136

Solving power problemsCommon causes and solutions for power problems are listed in the following table.Power supply shuts down intermittently.Cause So

Solving hard drive problemsHard drive error occurs.Cause SolutionHard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer

Drive not found (identied).Cause SolutionThe device is attached to a SATA port that has been hidden in Computer Setup.Run the Computer Setup utility

Computer seems to be locked up.Cause SolutionProgram in use has stopped responding to commands. 1. Use the task manager to close programs that do not

Do not know how to remove a media card correctly.Cause SolutionThe computer’s software is used to safely eject the card. In Windows 7, click Start, se

Blank screen (no video).Cause SolutionYou may have a screen blanking utility installed or energy saver features are enabled.Press any key or click the

Blank screen and the power LED ashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop

The picture is broken up, rolls, jitters, or ashes.Cause SolutionThe monitor connections may be incomplete or the monitor may be incorrectly adjusted

“Out of Range” displays on screen.Cause Solution1. Press the Windows logo + l to open the Settings charm.2. Select Change PC Settings, select General,

Certain typed symbols do not appear correct.Cause SolutionIn Windows 7, click Start, select All Programs, select Accessories, select System Tools, and