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Table 48 Support ticket parameters
DescriptionName
Shows whether data collection for a system crash is enabled or not.Automatic data collection
enabled
The retention policy. The number denotes the number of previously collected tar files to
be retained in each node.
Number of data sets to be
retained
After each data collection, a zip file containing specified StoreOnce and system command
outputs representing the system configuration may be sent. This can be enabled or
disabled.
Send system configuration
by email enabled
SMTP server to send the configuration information.SMTP server
Email ID from which the configuration email will be sent.From
Email ID to which configuration will be sent.To
Data collection
This page provides a log of generated data collections. Collect a log, download it, and delete it
from this page. Note that support tickets can be quite large in size.
NOTE: The Collect, Download, Delete, and Delete All buttons are only available in the GUI to
Administrators. However, Operators can still Collect and Delete support tickets using the CLI.
Support Ticket 149
- HP StoreOnce 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 1 Getting started 8
- User types and user roles 10
- Network configuration 11
- Power off and power on 11
- 1. Power On button 12
- 12 Getting started 12
- To run the StoreOnce GUI 13
- Navigating the online help 14
- The StoreOnce CLI 15
- Licensing 16
- Security Features 17
- Data at Rest Encryption 18
- Data in Flight Encryption 18
- Secure Erase 18
- 2 StoreOnce functions 19
- Table 4 Status parameters 20
- Licensing requirements 21
- VTL Configuration page 21
- Libraries page 23
- Device Details tab 24
- Interface Information tab 30
- Fibre Channel interface 31
- Active Connections tab 32
- Cartridges tab 32
- Move, and Delete 33
- Empty slots 34
- Libraries page 35 35
- To move or unload cartridges 36
- To edit barcodes in bulk 37
- 4 NAS functions 40
- CIFS Server tab 41 41
- 42 NAS functions 42
- Deleting a user 43
- 44 NAS functions 44
- 46 NAS functions 46
- 48 NAS functions 48
- 50 NAS functions 50
- NFS Server tab 52
- Shares (NAS) 53
- Creating NAS shares 54
- Editing share details 54
- Deleting share details 55
- Creating a CIFS share 55
- 56 NAS functions 56
- Shares (NAS) 57 57
- 58 NAS functions 58
- 5 Replication functions 60
- What is an appliance? 61 61
- Status tab 62
- Target Appliances tab 63
- Source Appliances tab 65
- 66 Replication functions 66
- General settings tab 68
- Bandwidth Limiting tab 69
- Blackout Windows tab 70
- VT Mappings (Replication) 71
- 72 Replication functions 72
- Slot mappings 73
- Slot mapping details 74
- Mapping details tab 74
- Slot details 74
- VT Mappings (Replication) 75 75
- 76 Replication functions 76
- VT Mappings (Replication) 77 77
- 78 Replication functions 78
- VT Mappings (Replication) 79 79
- NAS Mappings (Replication) 80
- Share mappings 81
- Share mapping details 82
- Mapping Details tab 82
- File Details tab 82
- NAS Mappings (Replication) 83 83
- 84 Replication functions 84
- NAS Mappings (Replication) 85 85
- 86 Replication functions 86
- NAS Mappings (Replication) 87 87
- 88 Replication functions 88
- NAS Mappings (Replication) 89 89
- OST plug-in 90
- StoreOnce Catalyst page 91
- StoreOnce Catalyst Status tab 92
- Catalyst Stores page 97
- Store details tab 98
- Table 27 Store details 99
- Item summary tab 101
- DescriptionField 102
- Data jobs tab 103
- Table 30 Data job fields 105
- Outbound copy jobs tab 106
- Inbound copy jobs tab 110
- Catalyst Stores page 111 111
- System information messages 114
- Catalyst Stores page 115 115
- 7 Housekeeping function 116
- Configuring blackout windows 119
- Pausing housekeeping 119
- 120 Housekeeping function 120
- 8 StoreOnce reporting 121
- Reporting page 122
- Reporting page 123 123
- Hardware Problem Report 124
- Storage Report 125
- 10 Hardware 126
- 128 Hardware 128
- Differences between systems 129
- Monitoring the storage 130
- Controllers 131
- Drives (enclosure) 132
- Enclosure 133
- 134 Hardware 134
- 11 Remote Support 135
- 3. Click OK 136
- Customer Information page 137
- Server page 138
- Storage page 139
- Switch page 140
- Status page 141
- Device Configuration page 142
- User Management 142
- To add a user (Admin only) 143
- To add a group (Admin only) 144
- To modify a user 145
- To configure email settings 147
- Test email 147
- Events (Email) 147
- Support Ticket 148
- Data collection 149
- Collect Data 150
- Download data collection 150
- Delete data collection 151
- 13 Events 152
- Configuration file 154
- Example configuration file 155
- ◦ Access control list 157
- 15 Storage management 159
- Identifying a failed disk 160
- Using the StoreOnce CLI 161
- Important Safety information 161
- To install the drives 162
- If several disks fail 164
- 166 Storage management 166
- 16 Basic troubleshooting 167
- Password problems 168
- Pulling a Support Ticket 168
- Licensing problems 168
- Multiple users 169
- NFS State handle error 170
- Catalyst troubleshooting 171
- Performance 171
- Upgrade licenses 172
- 17 Advanced troubleshooting 173
- Rebooting the system 175
- Power On/Off Problems 175
- Replacement of hardware 176
- Quick Restore ISO Image 176
- If complete data loss occurs 176
- SNMP (Configuration) 178
- SNMP (Configuration) 179 179
- 180 SNMP 180
- SNMP (Configuration) 181 181
- 182 SNMP 182
- 19 Key Parameters 183
- Contacting HP 186
- Related information 186
- Typographic conventions 187
- Customer self repair 188
- Previous networking models 189
- Bonding modes 190
- VLAN guidelines 191
- Worked example 192
- View current configuration 193
- Best practise 194
- To add a third subnet 195
- To add VLAN subnets 195
- Command Successful 196
- License requirements 197
- Configuring the client 197
- Encryption with replication 198
- B Regulatory information 199
- HP Enterprise Servers 200
- HP Storage Products 200
- HP Networking Products 200
- 202 Index 202
- 204 Index 204
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