Hp Library and Tape Tools Manuale Utente Scaricare il pdf (Pagina 36)

Figure 19 Email Support Ticket dialog box

Prerequisites

Before L&TT can email a report or support ticket, you must either have a MAPIcompliant email

program (such as Microsoft Outlook or Outlook Express), or you must set up an email account

through the Windows Control Panel or Internet Explorer. For more information about setting up an

email account, see “How do I configure e-mail to send support tickets?” (page 155).

36 Using L&TT on Windows

1 2 ... 31 32 33 34 35 36 37 38 39 40 41 ... 181 182

Abstract 1
Contents 3
4 Contents 4
Contents 5 5
6 Contents 6
Contents 7 7
8 Contents 8
1 Introduction 9
What's new 10
Autoloaders 12
Tape drives 12
Operating system specific 12
Generic to tool 12
2 Using L&TT on Windows 14
Starting L&TT 16
I/O mode 18
Application window layout 20
◦ Libraries and autoloaders 21
◦ Drives 21
◦ Enclosures and processors 21
◦ Other devices 21
22 Using L&TT on Windows 22
24 Using L&TT on Windows 24
Managing firmware 25
26 Using L&TT on Windows 26
Uploading firmware to devices 27
Advanced options 28
Using test screen 29
30 Using L&TT on Windows 30
Aborting a test 31
Using the utility screen 32
Managing firmware 33 33
Extracting a support ticket 34
Managing firmware 35 35
36 Using L&TT on Windows 36
Managing firmware 37 37
Installation 38
Installing L&TT for HP-UX 39
Unistalling previous versions 40
Installing L&TT for Mac 41
Navigating the screens 42
Figure 20 Command Help screen 43
Standalone devices 45
Acquiring firmware files 48
Viewing test results 52
Support ticket compression 55
Generating an event log 58
Viewing an event log 58
4 Command line functionality 59
Command line functions 60
Configuring L&TT 61
Scanning the bus 62
Listing supported tests (CLF) 63
Running tests (CLF) 64
Performing a firmware update 66
Return values 70
Diagnostic tests 71
Drive Specific tests 72
Device Analysis test 73
Media Specific tests 74
Media Validation test 76
MO Media Validation test 77
LTO Stuck Tape test 77
LTO Media Assessment test 78
LTO Data Assessment test 78
Library Exerciser test 79
Using the new version 80
Using the original version 81
Library Read Write test 82
Other tests 85
Installation Check test 86
Connectivity test 86
LTO Cooling Check test 87
Data Compression test 87
LTO Encryption test 88
Device Self-test 89
Move test 90
Read/Write Stress test 90
Full Sweep test 91
Read/Write test 91
Performance tests 94
Performance tests 95 95
96 Tests 96
Running on non-Windows 97
Figure 38 Test options screen 98
Performance tests 99 99
100 Tests 100
Performance tests 101 101
102 Tests 102
Performance tests 103 103
104 Tests 104
Performance tests 105 105
DDS Media Assessment test 108
DDS Cooling test 109
Utility functions 110
Compare Statistics utility 111
Device Configuration test 111
Force Tape Eject utility 112
LTO6 EEPROM download utility 112
Read Media IDs 113
Tape Erase utility 113
Re-initialize LTFS tape 114
6 Reports and support tickets 115
System information 117
Drive identity 119
STTF support ticket 119
7 Additional functionality 122
Available options 124
Windows only 125
CSI only 125
126 Additional functionality 126
Using passwords 128
Using the Move Media function 129
130 Additional functionality 130
132 Additional functionality 132
Running plugins 133
Using the quiet mode feature 134
136 Additional functionality 136
Using the Tool Status Report 137
138 Additional functionality 138
Reboot criteria 140
Files installed on the system 142
Figure 64 ESL G3 service port 145
Known issues and limitations 146
10 Frequently asked questions 147
Support ticket questions 150
Tests questions 151
Backup and restore questions 151
Media questions 152
Is my LTO tape OK? 153
Is my non-LTO tape OK? 153
Windows questions 154
Windows questions 155 155
CSI questions 156
CSI questions 157 157
CSI questions 159 159
11 Troubleshooting 160
Troubleshooting devices 161 161
162 Troubleshooting 162
Backup failed 163
Getting support 164
Contacting HP 164
Other HP websites 164
A Operating system support 165
B Discontinued products 166
Performing the update 167
DLT VS80/DLT1 168
DLT 4000/7000/8000 169
HP DDS/DAT 170
Compaq/Sony AIT & DDS 171
D Support ticket fields 172
Drive configuration 173
Drive environment 173
Drive performance 174
Drive usage 174
Drive history 175
Cartridge identity 176
Cartridge health 176
Cartridge configuration 176
Cartridge environment 177
Cartridge performance 177
Cartridge usage 177
Cartridge history 178
Classic support ticket 178
180 Index 180
182 Index 182

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Hp Library and Tape Tools Manuale Utente Pagina 36

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