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4. Click Next. Page 1 of the wizard appears.
5. Enter a name for the new support ticket and select the components you want included in the
support ticket. The Cached Support Ticket (Timestamp) column lists whether a cached support
ticket is available and, if so, the time it was generated. (Support tickets for tape drives are
generated and cached whenever a tape cartridge is ejected.) Clicking the ... button displays
more information about a cached support ticket.
NOTE: Cached support tickets will no longer be available in Command View TL 2.6 and
later.
Using support tickets 173
- Version 3.7.00 User Guide 1
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- Contents 7 7
- 8 Contents 8
- Contents 9 9
- 1 Introduction 10
- User interfaces 11
- External features overview 14
- 2 Command View TL GUI 15
- Prerequisites 17 17
- Installing Command View TL 18
- Starting Command View TL 21
- Default passwordUser name 22
- 22 Command View TL GUI 22
- Managing libraries 24
- Navigating Command View TL 25
- Initial configuration steps 26
- Adding and removing libraries 27
- Changing the e-mail settings 28
- Configuring e-mail alerts 29
- 30 Command View TL GUI 30
- Managing license keys 31
- ◦ Select Actions→Properties 32
- Adding a license key 32
- 34 Command View TL GUI 34
- Recovering a password 35
- Changing the library settings 35
- 36 Command View TL GUI 36
- RDC Configuration 37
- Verifying connectivity 37
- Viewing the health summary 38
- Viewing the alert log 39
- 40 Command View TL GUI 40
- 42 Command View TL GUI 42
- Clearing a WWN mismatch 43
- Using TapeAssure 44
- Using TapeAssure 45 45
- Viewing the dashboard 46
- Using TapeAssure 47 47
- 48 Command View TL GUI 48
- Using TapeAssure 49 49
- 50 Command View TL GUI 50
- Overview tabular view 51
- Partition tabular view 52
- Usage tabular view 53
- Empty slots per library 53
- Launching empty slots chart 54
- Empty slot chart view 55
- Empty slots tabular view 55
- Launching moves chart 56
- Moves chart 57
- Moves tabular view 58
- Sorting and filtering 59
- Action menu drop down list 59
- Application bar 59
- Viewing drive health 59
- 60 Command View TL GUI 60
- Viewing Drive Health and Life 61
- 62 Command View TL GUI 62
- Viewing drive performance 63
- 64 Command View TL GUI 64
- Viewing drive utilization 65
- Choosing a sample time 66
- Using TapeAssure 67 67
- 68 Command View TL GUI 68
- Using TapeAssure 69 69
- 70 Command View TL GUI 70
- Using TapeAssure 71 71
- 72 Command View TL GUI 72
- Using TapeAssure 73 73
- 74 Command View TL GUI 74
- Viewing the Collection Status 75
- 76 Command View TL GUI 76
- Using TapeAssure 77 77
- 6. Click the Environment tab 80
- The Environment page appears 80
- (continued) 86
- Using the Tapes Content panel 87
- 88 Command View TL GUI 88
- Viewing tape health 97
- Viewing Tape Health and Life 98
- Using TapeAssure 99 99
- Viewing tape utilization 100
- Using TapeAssure 101 101
- 102 Command View TL GUI 102
- Using TapeAssure 103 103
- 104 Command View TL GUI 104
- Using TapeAssure 105 105
- 106 Command View TL GUI 106
- Searching for a specific tape 107
- 108 Command View TL GUI 108
- Using TapeAssure 109 109
- 110 Command View TL GUI 110
- Using TapeAssure 111 111
- 112 Command View TL GUI 112
- Using TapeAssure 113 113
- 114 Command View TL GUI 114
- Using data verification 115
- Using data verification 117 117
- 118 Command View TL GUI 118
- Using data verification 119 119
- 120 Command View TL GUI 120
- Using data verification 121 121
- 122 Command View TL GUI 122
- Using data verification 123 123
- 124 Command View TL GUI 124
- Using data verification 125 125
- 126 Command View TL GUI 126
- Using data verification 127 127
- 128 Command View TL GUI 128
- Using data verification 129 129
- 130 Command View TL GUI 130
- Using SNMP alerts 132
- Editing an SNMP trap 133
- Removing an SNMP trap 133
- Restoring a configuration 134
- Viewing a saved configuration 135
- Rebooting components 136
- Moving tape cartridges 136
- 138 Command View TL GUI 138
- 140 Command View TL GUI 140
- Restoring factory defaults 141
- Using factory overrides 142
- Disabling factory overrides 143
- Using license keys 144
- Access Control Group 150
- Viewing the device map 152
- Partitioning a library 153
- Removing a partition 154
- Removing all partitions 155
- Extending a partition 155
- Upgrading capacity 156
- Enabling capacity upgrades 157
- Using support tickets 172
- Using support tickets 173 173
- Viewing a support ticket 175
- Saving a support ticket 177
- Removing a support ticket 179
- 4 Command View TL CLI 180
- Starting a Telnet session 181
- Command syntax structure 182
- Abbreviating commands 183
- Device numbering conventions 183
- Interface Manager mode 184
- Common CLI functions 185
- Monitoring device status 186
- Common CLI functions 187 187
- 188 Command View TL CLI 188
- Common CLI functions 189 189
- 5 CLI Command Reference 190
- />clear station 191
- Management station cleared 191
- 192 CLI Command Reference 192
- 194 CLI Command Reference 194
- 196 CLI Command Reference 196
- 198 CLI Command Reference 198
- 200 CLI Command Reference 200
- 202 CLI Command Reference 202
- 204 CLI Command Reference 204
- 206 CLI Command Reference 206
- 208 CLI Command Reference 208
- 210 CLI Command Reference 210
- 212 CLI Command Reference 212
- 214 CLI Command Reference 214
- 216 CLI Command Reference 216
- 218 CLI Command Reference 218
- 220 CLI Command Reference 220
- 222 CLI Command Reference 222
- 224 CLI Command Reference 224
- 226 CLI Command Reference 226
- 228 CLI Command Reference 228
- 230 CLI Command Reference 230
- 232 CLI Command Reference 232
- 234 CLI Command Reference 234
- 236 CLI Command Reference 236
- 238 CLI Command Reference 238
- 240 CLI Command Reference 240
- 242 CLI Command Reference 242
- 244 CLI Command Reference 244
- 246 CLI Command Reference 246
- 248 CLI Command Reference 248
- 6 Troubleshooting 249
- ESL9000 Series issues 250
- ESL E-Series issues 252
- EML E-Series issues 254
- ESL G3 issues 256
- MSL issues 256
- ESKM enrollment issues 256
- 258 Troubleshooting 258
- 7 Support and other resources 259
- Typographic conventions 260
- A ALPA matrix 262
- ◦ Library TapeAssure overview 263
- ◦ Library usage 263
- ◦ Moves per library 263
- ◦ Empty slots per library 263
- 270 Index 270
- 272 Index 272
- 274 Index 274
- 276 Index 276
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