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form or on physical media as they are made available from HP. (Customers who purchase
an electronic license to use are eligible for electronic updates only.) With this service, customers
benefit from expedited problem resolution as well as proactive notification and delivery of
software updates. For more information about this service, see http://www.hp.com/services/
insight
• Registration for Software Technical Support and Update Service—There are two methods for
registering:
◦ If you received a license entitlement certificate, automated registration for this service will
take place upon online redemption of the license certificate/key.
◦ If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible
for telephone support and product updates.
Accessing software technical support and update services
VCEM includes one year of 24 x 7 HP Software Technical Support and Update Service. This service
provides access to HP technical resources for assistance in resolving software implementation or
operations problems. The service also provides access to software updates and reference manuals
either in electronic form or on physical media as they are made available from HP. (Customers
who purchase an electronic license to use are eligible for electronic updates only.) With this service,
customers benefit from expedited problem resolution as well as proactive notification and delivery
of software updates. For more information about this service, see http://www.hp.com/services/
insight.
Registering for software technical support and update services
There are two methods for registering:
• If you received a license entitlement certificate, automated registration for this service will take
place upon online redemption of the license certificate/key.
• If the license information you received for your product instructs you to register for Software
Technical Support and Update Service, follow the instructions so that you will be eligible for
telephone support and product updates.
Using your software technical support and update services
Once registered, you will receive a service contract in the mail containing the Customer Service
phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling
for technical support. Using your SAID, you can also go to the Software Update Manager (SUM)
web page to view your contract online and elect electronic delivery for product updates. Services
that you can access include:
• Warranty—HP will replace defective delivery media for a period of 90 days from the date
of purchase. This warranty applies to VCEM and all Insight Control Management, System
Insight Manager, and ProLiant Essentials products.
• HP Support Forum—A community-based, user-supported tool for HP customers to participate
in HP product discussions . See the “Management Software and System Tools” area.
• Software and Drivers download pages—These pages provide the latest software and drivers
for your HP products.
• Management Security—HP is proactive in its approach to the quality and security of all its
management software. See the Security website at: http://www.hp.com/servers/manage/
security. Be sure to check this website often for the latest downloadable security updates.
Related information
The following documents and websites provide related information.
126 Support and other resources
- User Guide 1
- April 2011 2
- Contents 3
- 4 Contents 4
- Contents 5 5
- 6 Contents 6
- 1 Introduction 7
- Platform support 8
- Product licensing 8
- Architectural overview 9
- 10 Introduction 10
- Managing HP Virtual Connect 11
- Understanding VCEM operations 11
- 12 Introduction 12
- VCEM home page features 14
- Installation prerequisites 15
- Installing VCEM 15
- Removing VCEM 15
- 3 Managing VC Domains 20
- 24 Managing VC Domains 24
- 26 Managing VC Domains 26
- 28 Managing VC Domains 28
- 30 Managing VC Domains 30
- 32 Managing VC Domains 32
- VC Domain tasks 33
- VCEM cabinet licensing 33
- Creating a VC Domain Group 34
- Creating a VC Domain Group 35 35
- 38 Managing VC Domains 38
- 40 Managing VC Domains 40
- VC Domain Maintenance 42
- Maintenance 43
- 44 Managing VC Domains 44
- VC Domain Maintenance 45 45
- 46 Managing VC Domains 46
- 48 Managing VC Domains 48
- Using FlexFabric modules 49
- VCEM managed VC Domain 50
- Using FlexFabric modules 51 51
- 52 Managing VC Domains 52
- 4 Managing VC Domain groups 53
- Creating a VC Domain Group 55 55
- 56 Managing VC Domain groups 56
- Deleting a VC Domain Group 58
- Connect logs 60
- 5 Managing server profiles 62
- Creating a server profile 64
- Creating a server profile 65 65
- 68 Managing server profiles 68
- Configuring multiple networks 69
- Deleting a server profile 70
- Editing a server profile 71
- Assigning a server profile 71
- Unassigning a server profile 72
- Moving a server profile 73
- Exporting a server profile 73
- Exporting a server profile 75 75
- 76 Managing server profiles 76
- Using spare bays 78
- Handling 79
- 80 Managing server profiles 80
- Powering down a bay 83
- Designating spare bays 85
- MAC Addresses 88
- Creating MAC exclusion ranges 89
- Deleting MAC exclusion ranges 89
- WWN Addresses 91
- Creating WWN exclusion ranges 92
- 131072131072Range size 93
- Deleting WWN exclusion ranges 94
- Allocating WWN addresses 94
- 9 Tracking VCEM job status 98
- Job status message window 99
- Reviewing job details 99
- Deleting jobs 99
- Preparation checklist 100
- Show CLI usage online help 106
- CLI exit and error codes 106
- 13 Troubleshooting VCEM 107
- VC Domain 108
- 110 Troubleshooting VCEM 110
- 112 Troubleshooting VCEM 112
- 114 Troubleshooting VCEM 114
- Uninstalling VCEM 116
- Backing up and restoring VCEM 116
- 118 Troubleshooting VCEM 118
- Read timed out 119
- Maintenance operation fails 120
- 122 Troubleshooting VCEM 122
- LUN number" appears 123
- 124 Troubleshooting VCEM 124
- Contacting HP 125
- HP services 125
- Related information 126
- Typographic conventions 127
- Glossary 129
- 130 Glossary 130
- 132 Glossary 132
- 134 Index 134
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