Hp Smart Update Manager (User Guide) Manuale Utente Scaricare il pdf (Pagina 71)

6 Support and other resources

Information to collect before contacting HP

Be sure to have the following information available before you contact HP:

• Active Health System log (HP ProLiant Gen8 servers only)

Download and have available an Active Health System log for 3 days before the failure was

detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning

User Guide on the HP website:

http://www.hp.com/go/ilo/docs

• OA SHOW ALL report (for HP BladeSystem products only)

For information on obtaining the OA SHOW ALL report, see:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&

cc=us&objectID=c02843807

• Technical support registration number (if applicable)

• Product serial number

• Product model name and number

• Product identification number

• Applicable error messages

• Add-on boards or hardware

• Third-party hardware or software

• Operating system type and revision level

How to contact HP

Use the following methods to contact HP technical support:

• See the Contact HP worldwide website:

http://www.hp.com/go/assistance

• Use the Contact HP link on the HP Support Center website:

http://www.hp.com/go/hpsc

• In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available

24 hours a day, 7 days a week. For continuous quality improvement, conversations might be

recorded or monitored.

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions,

firmware updates, and other product resources.

Information to collect before contacting HP 71

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Hp Smart Update Manager (User Guide) Manuale Utente Pagina 71