HP Remote Graphics Software (RGS) Manuale Utente

HP Remote Graphics Software 5.4.7User Guide

Archive file properties ... 168Receiver default properties ...

4 Pre-connection checklistEstablishing an RGS connection from a Receiver to a Sender requires that the Local and RemoteComputers be in the correct sta

Remote Computer (Sender) checklistModification and verification of the Sender state can be performed either by connecting a keyboard,mouse, and monito

restarting the Sender. This topic is expanded considerably in Network Interface binding on theSender on page 86 .8. Linux Sender machine name and IP a

There are four methods to deal with multiple network interfaces:1. Allow the Sender to listen on all network interfaces and dynamically add and remove

2. Double-click each LAN icon and the Support tab, which displays the network interface IP address(see Figure 4-2 Network Interface IP addresses on pa

Figure 4-4 Advanced Settings dialogThe arrows to the right of the Connections box in Figure 4-4 Advanced Settings dialogon page 89 can be used to cha

●Use the Nslookup command to determine the IP address that the hostname resolves to. Then,using the arrow buttons to the right of the Connections box

requests on network interface 1 (corresponding to Local Area Connection 4), even though networkinterface 1 is the second network interface in binding

NOTE: The port used by the RGS Receiver is assigned by the Local Computer OS and can vary. TheRGS Sender listens on TCP/IP port 42966. At RGS 5.2.5, t

5Using RGSThis chapter describes how to use RGS to establish a connection from a Local Computer to a RemoteComputer, including:●Using RGS in Normal Mo

Additional features for Windows systems ... 213RGS Sender Service Recover

The RGS Receiver supports the following command line options for the Windows executable,rgreceiver.exe, and the Linux executable, rgreceiver.sh:[-conf

NOTE: At RGS 5.2.5, the capability was added to specify the port number used by the RGS Sender.The default Sender port number is 42966. The Sender por

In Normal Mode, the Local Computer can connect to only one Remote Computer at a time, asdescribed in One-to-one connection on page 16 If an attempt is

interact with the Remote Display Window on the Local Computer. In Setup Mode, you can perform anumber of operations, including:●Move a borderless Remo

The default hotkey sequence can be changed using the Hotkeys tab in the Receiver Control Panel (seeHotkeys on page 147). As long as the Shift key is h

The Remote Display Window Toolbar provides the following:●hostname—The hostname or IP address of the Remote Computer●disconnect button—Disconnects the

Computer, the monitor will enter the display powersave mode, and the cursor will be blanked as aresult.●An exception to input blocking is the CTRL-ALT

Linux connection considerationsNOTE: The Switch User functionality added to RHEL6 is not supported by RGS.Full-screen crosshair cursorsCertain applica

RGS login methodsRGS provides three methods for the local user to log into a Remote Computer:●Standard Login—supported on Windows and Linux Senders. F

See the tabloid page (the last page of the PDF version) of this guide for a diagram of the Standardlogin process.Easy LoginThe Easy Login flowchart is

List of tablesTable 2-1 Computers and operating systems that support RGS 5.4.7 Receiver ... 10Table 2-2 Compu

Single Sign-onThe Single Sign-on flowchart is shown in Figure 5-11 Single Sign-on process on page 104. If theSingle Sign-on conditions are met, the us

Starting at RGS 5.1, you can change an expired password from the RGS Receiver. If you enter anexpired password, you will see a dialog stating that the

interact with the primary user’s desktop (see Figure 5-14 Multiple local users can view and interact withthe primary user's desktop on page 106).

NOTE: One-to-many (collaboration) requires a unique login account with credentials on the senderfor each participant.Figure 5-16 Primary user dialog

Computer (see Figure 5-17 Collaboration notification dialog displayed on the Sender and in eachRemote Display Window on page 108).Figure 5-17 Collabo

Effect of low bandwidth and/or high latency networks oncollaborationThe update rates of all collaborators is limited by the lowest update rate of any

6 Advanced capabilitiesThis chapter discusses the many advanced capabilities of RGS. Click on the Advanced>>> button inthe Receiver Control P

General optionsGeneral tabThe options available under the General tab are shown in Figure 6-2 General tab optionson page 111.Figure 6-2 General tab o

●Match receiver display resolution—When checked, the Receiver will negotiate with theRemote Computer Sender to have the Sender adjust its display reso

TIP: Certain Microsoft Windows user environment configuration adjustments can improve the userinteractive experience by minimizing the bandwidth requi

List of figuresFigure 1-1 Typical RGS configuration ...

aggressive quality reduction. The Minimum update rate is a target. The availablebandwidth may be too low to maintain the target rate. Valid settings a

Remote audio operationFor an overview of remote audio, see Remote audio on page 35. Before describing the RGS audiocapabilities available under the Re

Figure 6-5 Microphone device selection and audio playback device selection on the SenderNOTE: Remote Microphone can be enabled/disabled using the Rgs

To select the mixer as the input line, click the Volume button in the Sound recording section of Figure6-4 Sound and Audio Devices Properties dialog o

Figure 6-7 Recording Control Properties dialogPress the OK button and the Recording Control window should now have the mixer line as one of thecontro

Calibrating audio on the Microsoft Windows XP ProfessionalSenderThe audio signal captured by the Sender is modified by two different device driver vol

Figure 6-10 Recording Control dialogThe best sound to play to calibrate your audio device is a low frequency sound with high amplitude. Bydefault, Wi

Figure 6-11 Sound and Audio Devices Properties dialogSelect the Critical Battery Alarm program event, and press the play button (the triangle located

Configuring audio on Microsoft Windows Vista and Windows 7SenderWhen a connection is established between a Receiver and Sender, an audio session is cr

The Audigy2ZS and Audigy 4 audio devices require the controls labeled "PCM Capture" to have anon-zero volume. Other volume controls will not

Figure 3-6 The Remote Graphics Sender service ... 57Figure 3-7 Sende

Using audioThe audio controls in the Receiver Control Panel are shown in Figure 6-13 Audio controlson page 124.Figure 6-13 Audio controlsThe Speaker

The options available under the Audio tab are:●Audio follows focus—This checkbox determines how audio is handled when the Receiver isconnected to mult

●Audio not continuous—Low bandwidth connections can cause discontinuities in the audio stream.Reducing the quality and turning off stereo may improve

configuration during Receiver installation —USB devices are Local or Remote on page 127. For adiscussion of the USB installation options, see Installi

Attaching a local USB device to a Remote ComputerThe options available under the USB tab in the Receiver Control Panel are shown in Figure 6-15 USBtab

Figure 6-16 Prior to remote attachment of the USB drive keyTo connect the USB drive key to a Remote Computer in Directory Mode, perform the following

another Remote Computer on page 130). The USB devices will be detached from the current computerand attached to the selected computer.Figure 6-18 Dyn

where xxxx is the VendorID and yyyy is the ProductIDThe VendorID and ProductID are reported in hexadecimal format, and should be entered inhexadecimal

9. Serial NumberUSB device mounting can also be allowed/denied based on the following two parameters:10. IP address of the Local Computer11. The domai

9. Serial Number— serialNumberCAUTION: Filtering on device strings (manufacturer, product, and serial number) may not bereliable. Device vendors are n

Figure 5-17 Collaboration notification dialog displayed on the Sender and in each Remote DisplayWindow ...

3. Double click on the specific device, which brings up a separate window.4. Select the Details tab and select one of the following properties from th

The registered classes and subclasses are documented by the USB Device Working Group. The DWG'slatest document for 1.0 defined class codes is hos

Enable Remote USBVerify that Remote USB is enabled under the USB option tab of the Receiver Control Panel (see Figure6-19 Checkbox to enable Remote US

HP Remote Virtual USB DriverVerify that the HP Remote Virtual USB driver is installed and active on the Remote Computer. Open theWindows Device Manage

Figure 6-21 Enable installation of remote USBUSB device drivers and program supportVerify that the device drivers and programs required by the device

Adjusting Network timeout settingsThe options available under the Network tab in the Receiver Control Panel are shown in Figure 6-22Options available

Network timeoutsRGS uses TCP/IP over a standard computer network to transmit data. Although TCP/IP is a reliabletransport mechanism, it does not guara

timeout properties are specified in milliseconds. Figure 6-23 Receiver Control Panel on page 141shows the default Receiver timeout periods and the cor

Figure 6-24 Receiver timeout sequenceAfter the Receiver warning timeout property has been exceeded (two seconds, in this case), theReceiver Remote Di

Sender network timeoutThe RGS Sender supports the Sender error timeout property, Rgsender.Network.Timeout.Error. Thisproperty can be set only by using

Figure 7-2 The Receiver Control Panel in Directory Mode ... 163Figure 7-3 Remote D

again—Most likely the network connectivity between the Receiver and Sender was temporarilylost. Other possible problems include:◦The Sender unexpected

seconds. See Adjusting Network timeout settings on page 139 for further details on setting theReceiver timeouts.●Increasing the Receiver error dialog

Rgreceiver.Network.Timeout.Dialog property. If this timeout expires without the local user entering ausername and password, the Receiver will remove t

HotkeysHotkeys are key sequences that cause special action to be taken by the Receiver. Such key sequencesare processed by the Receiver, and are not s

The options available under the Hotkeys tab are:●Send CTRL-ALT-END key sequence as CTRL-ALT-DEL: On some computers, the operatingsystem will intercept

◦“C”—Closes the Remote Display Window, which terminates the RGS connection◦“G”—Toggles “Game Mode.” Game Mode enables relative cursor movements instea

applications, you will need to perform cut or copy actions by Highlighting the text of interest andselecting the Cut or Copy action normally found in

the clipboard data is transferred from the Remote Computer clipboard to the Local Computer clipboard,and then pasted into the Local Computer applicati

Continuing with the example of a cut and paste from Computer A to Computer B, Computer A is alsoreferred to as the sending computer or cut computer, w

Figure 6-29 Cutting and pasting between Remote and Local ComputersRemote Clipboard filteringWhen a cut is performed, applications typically store the

1 Introduction to HP Remote GraphicsSoftwareThis guide provides information that you will need to install, configure, and use HP Remote GraphicsSoftwa

filtering of cut and paste data on page 154, which expands on Figure 6-28 Cut and paste computernomenclature on page 152 to show receiving-side filter

●Ole Private Data—A private application format understood only by the application offering theformat.●Object Descriptor—OLE2 object descriptor●Link So

Clipboard information. In this section, the text preceding the Remote Clipboard information will not beshown.11-08-08 00:26:14 DEBUG - (format filter)

Figure 6-33 Remote Clipboard log entries for cut and pasteNOTE: If the clipboard on either the Local or Remote Computer already contains content at t

enabled and the location/name of the log file(see Figure 6-34 Options available under the Logging tabon page 158).Figure 6-34 Options available under

Unless this command line option is used to change the logSetup file, the default logSetup file in theSender installation folder (C:\Program Files\Hewl

StatisticsThe options available under the Statistics tab in the Receiver Control Panel are shown in Figure 6-36Options available under the Statistics

7 Using Directory ModeDirectory Mode enables the local user to automatically open connections to multiple Remote Computersbased on the computers assig

worldwide joe RC_4 RC_5 RC_6In the next example, the directory file specifies the Remote Computers for users Sally and Joe in astandalone or WORKGROUP

specify a different directory file. The Connect All button is used to establish a connection to theRemote Computers listed in the directory file.Figur

Chapter 7: Using Directory Mode on page 161—Establishing RGS connections using DirectoryMode is described in this chapter.Chapter 8: RGS properties on

The Remote Display Window selection dialog is only displayed in Directory Mode—this is the modethat supports multiple Remote Display Windows. While th

8 RGS propertiesRGS allows the user to specify many properties of the RGS connection, both on the Sender andReceiver. By specifying properties, the us

The configuration files contain property name/value pairs, with only one property per line. Empty lines(containing only whitespace characters) are ign

RGS Receiver propertiesThis section describes the Receiver properties. RGS supports two types of Receiver properties:●Per-Receiver properties—The per-

Archive file propertiesWhen the Receiver is run, the user can change a number of properties using menus on the ReceiverControl Panel and the Remote Di

◦Rgreceiver.Experience.MinImageQuality◦Rgreceiver.Experience.MinUpdateRate●Browser properties group◦Rgreceiver.Browser.IsMutable◦Rgreceiver.Browser.Na

●Remote Clipboard properties group (see below for the per-session Remote Clipboard property)◦Rgreceiver.Clipboard.IsMutable◦Rgreceiver.Clipboard.IsEna

Rgreceiver.Audio.IsMutable=1When the group IsMutable property is 1 (true), the user is allowed to interactively change the otherproperties in the audi

Figure 8-3 The Receiver timeout error property menu is grayed outReceiver general properties The general properties are listed below. After each prop

Rgreceiver.Directory=string （directory.txt）Rgreceiver.Directory.IsMutable=bool （1）Used in Directory Mode to set the name and location of the file that

Typical RGS configurationFigure 1-1 Typical RGS configuration on page 3 shows a typical RGS configuration, consisting of apersonal workstation and a t

layout and resolution of the Receiver physical displays, the Receiver will try to just match the Receiverdisplay resolution.For example, if the Receiv

NOTE: The following property, while supported, has been deprecated. HP recommends using theper-session Remote Display Window X and Y positioning prope

used to permanently enable or disable global image updates in the Receiver. The default value is 1—global image updates can be configured by the user.

The sequence chart in Figure 8-6 Sequence chart for the default property value of 4 on page 177shows operation for the default property value of 4. In

Figure 8-7 Pointer Options tab in the Sender Mouse Properties dialogWhen the Rgreceiver.IsMouseSyncEnabled property is set to 1 on the Receiver and w

When the Rgreceiver.IsAutoMenubarEnabled.IsMutable property is set to 0, the user cannot turn Autoshow toolbar feature on in the Receivers Advanced-&g

Receiver audio properties Rgreceiver.Audio.IsMutable=bool （1）If set to 1, the user will be able to modify all audio controls in the RGS Receiver. If s

remote USB before the RGS Receiver is started. The default value is 1—the user can modify all USBcontrols.Rgreceiver.Usb.IsEnabled=bool （1）Rgreceiver.

This property specifies the timeout in milliseconds used to display, and wait on responses from, inputdialogs, such as the authorization dialog and th

Rgreceiver.Hotkeys.IsCtrlAltDeletePassThroughEnabled.IsMutable=bool （1）When a Windows Local Computer detects a Ctrl-Alt-Delete key sequence, it does n

© Copyright 2011 Hewlett-PackardDevelopment Company, L.P.The information contained herein is subjectto change without notice. The onlywarranties for H

RGS Sender and ReceiverFigure 1-2 RGS Sender and Receiver on page 4 shows the two primary RGS software components,the RGS Sender and RGS Receiver. The

The default clipboard formats are:●1 (CF_TEXT)—Text format. Each line ends with a carriage return/linefeed (CR-LF) combination. Anull character signal

Rgreceiver.Log.Level.IsMutable=bool （1）RGS supports five logging levels: DEBUG, INFO, WARN, ERROR, and FATAL. If DEBUG is chosen, alllevel of output f

Auto Launch session properties These properties are per-session (per-connection) properties. If, for example, the user wants to autoconnect to various

Rgreceiver.Session.<N>.RemoteDisplayWindow.X.IsMutable=bool （1）This property specifies the X position of the session N Remote Display Window, as

RGS Sender propertiesRGS supports the following hierarchy of methods to set the Sender properties (see Figure 8-8 Senderproperties hierarchy on page 1

◦Rgsender.IsDisconnectOnLogoutEnabled◦Rgsender.MaxImageUpdateRate◦Rgsender.ImageCodec.Preferred◦Rgsender.IsBlankScreenAndBlockInputEnabled◦Rgsender.Is

set to 0, the RGS Sender will not monitor the RDC session for a logout. The default is 1— allow quickaccess to the Windows desktop after Remote Deskto

This property is supported only on Linux. If set to 0, the iLO (integrated Lights-Out) console is disabledwhen an RGS connection is made. This prevent

CAUTION: Caution is advised in disabling the collaboration notification dialog because neither theRemote User (if present) or the Local Users will be

of the timeout period, the USB devices remain connected. The default timeout value is 5,000milliseconds (5 seconds).Network Interface binding properti

NOTE: Local user refers to the person physically located at the Local Computer. Remote user refers tothe person physically located at the Remote Compu

user will need to specify the same port number on the Receiver to establish a connection with theSender, as described in Using RGS in Normal Mode on p

9 Sender event logging on WindowsThe RGS Sender on Windows supports event logging. Event logging provides information useful fortroubleshooting connec

NOTE: The HPRemote log allows you to implement a capability called Remote ApplicationTermination. Remote Application Termination enables applications

Figure 9-3 Reporting of the Local Computer IP address, port number and hostname when aconnection is made to the SenderThe HPRemote log197

Usages of the HPRemote logThe HPRemote log has several important usages:●Troubleshooting—The HPRemote log can be used to aid troubleshooting of connec

Additional information on event loggingFor additional information on Windows event logging, search Microsoft Developer Network (MSDN)as shown in Figur

10 Remote Application TerminationThis chapter describes how to create a Windows agent on the Sender that provides Remote ApplicationTermination. “Remo

Table 10-1 RGS Sender events logged in the HPRemote log (continued)RGSENDER_CONNECT_STATEEventID: 3The connection state consists of zero or more prim

Table 10-1 RGS Sender events logged in the HPRemote log (continued)RGSENDER_DISCONNECTEventID 5NOTE: Parameter %2 is new in the RGS 5.1.5 release.A r

Table 10-1 RGS Sender events logged in the HPRemote log (continued)RGSENDER_SET_PRIMARYEventID: 6A connection with an associated name is set as the p

●HP compression/decompression algorithms—Proprietary, high-performance HP imagecompression/decompression algorithms enable real-time remote visualizat

Table 10-1 RGS Sender events logged in the HPRemote log (continued)RGSENDER_USB_CONNECT_DEVICEEventID: 9A new USB device was connected to the Sender

Agent design issuesDesigning an agent to provide Remote Application Termination requires consideration of a number ofissues in order to minimize data

Wrapping applications of interest●Situation—Agents can be launched that supervise only specific applications in a givenenvironment. Tying agents to sp

●Expect the unexpected—where possible, limit your actions to those areas you are certain of theoutcomes to minimize loss of data and productivity.●Alw

Sample AgentThe sample Windows agent presented below monitors the HPRemote event log and interprets its events.Comments are included in the agent code

#define EVENT_SRC "rgsender" // specifies specific event name source in // HPRemoteBOOL processEvent(LPCTSTR eventServer, LPCTSTR eventSourc

// Process event (example: print out event) ==============================if (result){// We only know how to process specific eventsif (pevlr->Even

// seconds. If seconds is less than zero, we will wait forever.for (waitedFor = 0; seconds < 0 || waitedFor < seconds; ){HANDLE h;// Open, read

else{dwNewIndex = dwCurrentStart + dwCurrentCount - 1;}// If the new index is different than the current, update the current// and process the current

... may wish to return status from monitorEvents ...} Additional features for Windows systemsThe following optional procedures for the RGS Sender serv

Tabloid-size pageThe PDF version of this guide contains a tabloid-size page that is best viewed either on your computermonitor or by printing it on si

◦Run a Program◦Restart the ComputerFigure 10-1 Remote Computer Sender recovery optionsMicrosoft Remote Desktop RecoveryIf the RGS Sender becomes unav

11 Optimizing RGS performanceThis chapter provides suggestions on optimizing RGS performance, including optimizing the RemoteComputer display settings

●Select the Desktop tab and select Customize Desktop.●On the Web tab, check Lock desktop items.2. Sender process priority—Occasionally, an activity su

Configuring your network for optimal performanceRGS depends on low network latency and reasonably high network bandwidth. There are severalmethods to

If you are not satisfied with your network performance, look at the log files on your network switch (ifthe Local Computer is connected to one). A sig

12 Troubleshooting RGSThis chapter provides suggestions on troubleshooting potential issues with RGS. Refer also to RGS errormessages on page 220 whic

13 RGS error messagesThis chapter lists the error messages reported by the RGS Receiver, and describes potential reasons forthe error messages.Receive

Directory not found or not accessible! The directory file is not available. Possible reasons include:●The directory file name or location has been mis

Connection denied! The iLO remote console is enabled. The iLO remote console is enabled on the HP BladeWorkstation. The Blade must be configured in Us

A USB devices supported by RGSNOTE: Prior to RGS 5.2.0, this list of USB devices was maintained in a separate document availableat http://www.hp.com/s

Software patch updates are available through Software Depot at http://software.hp.com under ClientVirtualization.Other RGS DocumentsOther RGS document

Table A-1 PDA devices (continued)Blackberry 7290 RGS 3.0 RGS 5.0 Desktop Manager 3.6RGS 5.0RGS 5.0Desktop Manager 4.0Blackberry 8100 RGS 5.0 RGS 5.0

Table A-4 Security devicesUSB Devices HP Blade WorkstationClientsClients based onWindows XP andWindows XPeNotesAxalto smartcard reader RGS 4.0.2 RGS

Table A-6 USB keys (continued)HP 128M RGS 5.0 RGS 5.0Memorex RGS 5.0 RGS 5.0Table A-7 CD R/WUSB Device HP Blade WorkstationClientsClients based onWi

Table A-11 PrintersUSB Devices HP Blade WorkstationClientsClients based onWindows XP andWindows XPeNotesHP OfficeJet 9110 RGS 5.0 RGS 5.0HP Photosmar

Table A-14 EnclosureUSB Devices HP Blade WorkstationClientsClients based onWindows XP andWindows XPeNotesAdaptec USB 2.0 enclosurefor IDE hard drives

Table A-17 Sound recording devices (continued)Philips SpeechMike Pro Plus RGS 5.2 RGS 5.2Logitech USB DesktopMicrophone 980186-0403RGS 5.2 RGS 5.2Tab

B Linux remote audio device supportAs shown in Figure 2-24 RGS audio subsystem on Linux on page 38, an audio device is required to beinstalled in Linu

IndexAAdvanced capabilities 110Authenticator properties 166Auto Launch 114Auto Launch session properties186CCollaborating 105DDirectory Mode 25EEasy L

2 RGS overviewBefore exploring how to use RGS, it’s important to first understand the required system environmentsand security features used and suppo

Table 2-1 Computers and operating systems that support RGS 5.4.7 ReceiverReceiverPlatformsWindows XPe/WindowsEmbeddedStandard(WES)/WES 7Windows XPPro

NOTE: Desktop Sender systems require 1.5 GHz or greater processor with SSE2 multi-mediainstruction extension, 32-bit color display adapter and 512 MB

RGS version numberingThe RGS version (for example, version 5.4.0) contains the following three numbers:1. Version primary number2. Version major numbe

Two types of licenses are supported by the RGS Sender:1. Local license file—With local licenses, each system running the RGS Sender requires a license

AcknowledgmentsHP Remote Graphics Software was developed using several third party productsincluding, but not limited to:OpenSSL: This product include

workstations. In addition, this key will also run on VMware VDI and HP Blade PC platforms thatare supported by the RGS VDI license key.4. HP RGS Deskt

On Remote Computers running Linux, OpenGL-based applications can only be remoted if the RemoteComputer is using NVIDIA graphics.RGS 5.2.6 and newer Se

monitor—for Windows XP, the frame buffer contains the familiar Windows desktop (see Figure 2-3 TheRemote Computer frame buffer containing the Windows

size of the Local Computer monitor (as measured in horizontal pixels by vertical pixels). As before, theRemote Display Window will be the size of the

Directory Mode. The frame buffer of each Remote Computer is displayed in a separate RemoteDisplay Window on the Local Computer.Figure 2-6 A Local Com

Remote Computer, and two local users who are viewing the primary user’s desktop session on theRemote Computer.Figure 2-7 Multiple users can access th

from the Remote Computer. RGS can be used by local users 1 and 2 to connect to the primary user’sdesktop.NOTE: One-to-many (collaboration) requires a

Figure 2-10 RGS connection process if another user is already logged into the Remote ComputerThere are a number of variations of the Standard Login p

Single Sign-on and Easy LoginRGS supports two additional login methods on certain Windows-based Remote Computers. These loginmethods are currently sup

Deciding between Single Sign-on and Easy LoginIf neither Single Sign-on nor Easy Login is selected, the default Standard Login will be used. In terms

iv Acknowledgments

◦Windows Vista and Windows 7Easy Login on Windows Vista and Windows 7 uses Credential Providers to allow the userto be authenticated through their sta

RGS operating modesRGS supports two basic operating modes:1. Normal Mode — This mode enables RGS to connect to a single Remote Computer, asdescribed i

complete desktop of the Remote Computer, the Local Computer must have a comparably-sized framebuffer, which will typically require two monitors to vie

Remote Computer monitor blanking overviewNew in RGS 5.0, this feature blanks the Remote Computer monitor (if one is connected) when the localuser esta

NOTE: Even with an image quality of 100, RGS still performs some image compression to reduce thenetwork bandwidth requirements. While the image qualit

Figure 2-19 The local USB devices can be attached to only one Remote Computer at a time.USB session switchingAt RGS 5.1.3, the ability to dynamically

The "auto" option described in Local/Remote USB Device Management on page 130 alters thisbehavior. It will re-enumerate any device marked as

CAUTION: Enabling auto-remoting of specific USB devices requires modifications to theWindows Registry. Registry modifications should only be made by e

devices, as described above. With RGS 5.1.3, smartcard readers are now handled in a uniquemanner, as follows:●Unique smartcard handling requires, on t

●If a smartcard reader is plugged in after an RGS connection is established, it will be availableremotely.●If there is a break in the RGS connection,

Table of contents1 Introduction to HP Remote Graphics Software ... 1Typical RGS confi

Computers supporting remote USBRemote USB connections are supported by the computers and operating systems shown in the tablesbelow.Table 2-3 Receive

Supported USB devicesThe information in this section supersedes any previous supported USB device information. See USBdevices supported by RGS on page

on page 36 shows the RGS audio subsystem (green boxes) for Windows, and the audio data paths—these data paths are described in Table 2-5 Windows RGS a

Table 2-5 Windows RGS audio data pathsAudio Playback from the Remote Computer to theLocal ComputerSending of microphone audio from the LocalComputer

Remote audio on LinuxRGS on Linux also supports remote audio, allowing audio generated by the application on the RemoteComputer to be captured and tra

Table 2-6 Linux RGS audio data pathsAudio Playback from the Remote Computer to theLocal ComputerSending of microphone audio from the LocalComputer to

If USB devices are Remote is selected, a USB microphone can be accessed anytime by the RemoteComputer. If USB devices are Local/Remote is selected, ho

Table 2-8 Sender remote Audio SupportSender Platforms Windows XPProfessional SP1, SP2,SP3 32-bit, x64Windows Vista Business,Ultimate and Enterprise32

Figure 2-25 Remote Clipboard operationCut and paste are supported in the following scenarios.1. Between a Local Window and a Remote Display Window (i

Figure 2-26 Enabling Remote Clipboard during Sender and Receiver installation on MicrosoftWindows systems.Remote Clipboard overview43

Install-time configuration of remote USB ... 29Unique smartcard handling ...

For details on using Remote Clipboard, see Remote Clipboard operation on page 149Following installation, Remote Clipboard on Windows can be enabled or

Remote Computer power saving statesIn order for a Local Computer to establish connection to a Remote Computer, the Remote Computercannot be in a power

17. Portuguese18. Portuguese (Brazilian ABNT)19. Russian20. Spanish21. Swedish22. Swiss French23. Swiss German24. Turkish Q25. United Kingdom26. Unite

●Collaboration notification: See Collaboration notification dialog on page 107.●Connections are not allowed when an iLO remote console is enabled: If

3 Installing RGSThis chapter describes the following aspects of installing RGS:●Installing the RGS Receiver on Windows●Installing the RGS Sender on Wi

3. During the installation, the Remote USB Configuration dialog is displayed (see Figure 3-1 ReceiverRemote USB configuration dialog on page 49 and Re

4. The Remote Clipboard Configuration dialog is displayed next (seeFigure 3-2 Remote ClipboardConfiguration dialog on page 50 and Remote Clipboard ove

UsageSetup.exe /autoinstall /agreetolicense [/folder=<folder>][/usb=local | /usb=remote | /usb=localRemote][/clipboard][/noreboot]Setup.exe /aut

/usb=remote Install USB in Remote Mode. The system will automatically restart after the install completes./usb=localRemote Install USB in Local/

Uninstalling the RGS Receiver on WindowsTo uninstall the RGS Receiver, use the Windows Add or Remove Programs feature from the ControlPanel. Select Re

Enabling Easy Login during installation ... 66Using the rgadmin tool to enable Easy Login ...

Manual installation of the Sender on WindowsTo install the Sender on Windows, log into an account with administrator privileges, and perform thefollow

NOTE: For many USB devices, the Windows operating system provides default USB drivers.While these default drivers may, in fact, work with your USB dev

5. Next, the Sender installer will prompt you for the Sender license. If you have a Sender license file,click the appropriate radio button, click Next

stopped, started, or resumed. Additionally, the properties of the service can be controlled such as thestart-up type, and the recovery mode.Figure 3-6

-timeout value—The timeout in milliseconds used to detect and disconnect an inactive connection. Thisoption sets the property Rgsender.Network.Timeout

The Sender GUI on WindowsThe Sender displays the HP Remote Graphics Software icon in the application tray. The icon animateswhen Receivers are connect

CAUTION: Adjusting the process priority of the Sender to a level higher than –normal can causeother normally privileged processes to receive fewer CPU

or Easy Login on page 61). If Single Sign-on is enabled and the computer is running Windows XPProfessional, the computer must be restarted before Sing

Figure 3-9 Using the rgadmin tool to enable Single Sign-on (Windows XP Professional)Figure 3-10 Using the rgadmin tool to enable Single Sign-on (Win

Manually enabling Single Sign-on (Windows XP Professional only)Although the manual method is not the preferred method to enable Single Sign-on, it is

Receiver Control Panel ... 96Setup Mode ...

Summary—If the GinaDLL key does not currently exist in the registry, Microsoft's default GINA DLL(msgina.dll) is loaded by WinLogon. Adding the G

Figure 3-14 Using rgadmin to disable Single Sign-on (Windows Vista and Windows 7)Manually disabling Single Sign-on (Windows XP Professional only)To d

Installing and Enabling Easy LoginCAUTION: Installing RGS Easy Login is for experienced users and IT administrators only. Please readall directions co

HP RGS ELO Credential Providers for Windows Vista and Windows 7. Using the rgadmin tool toenable Easy Login is preferred over the manual method, descr

Manually enabling Easy Login (Windows XP Professional only)Although the manual method is not the preferred method to enable Easy Login, it is provided

Chaining custom GINA modules for Easy Login (Windows XP Professionalonly)If it is determined in step 3 above that the GinaDLL registry key does exist,

Setting the Local Security Policy (Windows XP Professional)The local security policy "Interactive logon: Do not require CTRL-ALT-DEL" must b

Figure 3-19 Using rgadmin to disable Easy Login (Windows Vista and Windows 7)Manually disabling Easy Login (Windows XP Professional only)To disable E

Automatic installation of the RGS Sender on WindowsThe RGS Sender can be installed or removed in automatic mode. Automatic mode allows the Sender tobe

/autoremove Remove the Sender./folder=<folder> Specifies the destination folder, default is C:\Program Files\Hewlett-Packard\Remote Graphic

Verifying the USB data ... 134Troubleshooting remote USB ...

/rgslicensefile=<filename> The license to run the RGS Sender is acquired from the specified file. The filename may beomitted by specifying th

Using the RGS Diagnostics Tool on WindowsDuring the installation of the Windows Sender, the RGS Diagnostics Tool (rgdiag.exe) is installed. Thetool ca

rgadmin tool on Windows XP ProfessionalWhen run on Windows XP Professional, the rgadmin.exe program displays two tabs. The 3DUpdates tab (see Figure 3

Figure 3-22 Dialog to enable or disable Single Sign-on and Easy Login (Windows XP Professional)rgadmin tool on Windows Vista and Windows 7Beginning w

When rgadmin is started, it reports the current status of Single Sign-on and Easy Login. To change thestatus, check the desired radio button. After cl

3. Execute the following command:./install.sh4. The Receiver will be installed into /opt/hpremote/rgreceiver. To start the Receiver, execute thefollow

To install the Sender on Linux, perform the following steps: A fully functional Linux install is requiredprior to beginning the RGS Sender install.1.

6. If you choose not to use the customization described in step 5, perform the following steps toupdate the respective configuration:a. Add the "

active network connection IP. To test this, the command hostname -i should report an active IPaddress for the qualified hostname. Failure to resolve t

The functionality of each option is as follows:[-v | -ver | -version] —Displays the Sender version information.[-h | -help | -?] —Displays the rgsende