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EN 153
12
Troubleshooting printing
problems
Use this section to find tips for solving problems specifically associated with printing.
● Product will not turn on or print
● Pages print but are totally blank
● Pages did not print
● Pages printed, but there was a problem
● Onscreen error messages
● Paper handling problems
● Printed page is different from what appeared onscreen
● Clearing media jams
● Improving print quality
● Control panel error messages
- Contents 5
- 4 Printing 6
- 5 Copying 6
- 6 Scanning 7
- 7 Faxing 7
- 8 Networking 9
- 9 Cleaning and maintenance 10
- 10 Media 10
- 11 HP parts and accessories 10
- Glossary 13
- Appendix A 13
- Appendix B 14
- Warranties and licensing 14
- Appendix C 14
- Service and support 14
- Getting to know your product 15
- Identifying your product 16
- HP LaserJet 3300se mfp 17
- HP LaserJet 3310mfp 18
- HP LaserJet 3320mfp 19
- HP LaserJet 3320n mfp 20
- HP LaserJet 3330mfp 21
- Fax controls 23
- Alphanumeric buttons 24
- Menu and cancel controls 24
- Getting started 27
- 74 cm (29 inches) 28
- Installing a print cartridge 30
- Installing the ADF input tray 32
- Connecting the power cord 32
- Verifying your work 35
- Printing a configuration page 38
- To change the alarm volume 39
- Printing 43
- Printing with manual feed 44
- Printer drivers 44
- Printing envelopes 47
- To print multiple envelopes 48
- Printing booklets 55
- Printing watermarks 56
- Starting a copy job 58
- Canceling a copy job 58
- To adjust the copy quality 59
- Changing the number of copies 62
- To copy or scan a photo 64
- To copy a book 65
- 64 5 Copying EN 66
- Scanning 67
- Canceling a scan job 70
- To archive a scanned image 73
- Scanning with OCR 74
- EN Scanning with OCR 73 75
- To scan to e-mail (Windows) 77
- Scanner resolution and color 78
- 78 6 Scanning EN 80
- Setting the answer mode 82
- Loading originals to fax 83
- Sending faxes 83
- Canceling a fax job 85
- Using manual dial 85
- Deleting faxes from memory 86
- Redialing manually 86
- Receiving faxes 87
- Managing group-dial codes 91
- To delete group-dial codes 92
- Using dialing characters 93
- Inserting a dial prefix 94
- Using fax forwarding 95
- Using fax polling 95
- Enabling an extension phone 95
- To change the ring volume 96
- Changing the default contrast 97
- Changing rings-to-answer 98
- Changing answer ring patterns 99
- Enabling stamp received faxes 100
- Changing redial settings 101
- Using billing codes 102
- Changing the V.34 setting 102
- Managing fax logs and reports 103
- Printing the fax activity log 103
- Printing a fax call report 104
- Printing a phone book report 105
- Printing the block fax list 106
- Printing all fax reports 107
- 106 7 Faxing EN 108
- Networking 109
- Using network protocols 110
- Software installation 110
- ● Power module 113
- ● Clip (attached to server) 113
- ● USB cable 113
- Using the embedded web server 115
- Using HP Web JetAdmin 116
- Using BOOTP 116
- Setting up the BOOTP server 117
- Bootptab file entries 117
- 116 8 Networking EN 118
- Tag RFC 2132 118
- Description 118
- Using DHCP 120
- Windows 2000 servers: 121
- Windows 2000 Procedure 122
- Returning to factory defaults 123
- Moving to another network 124
- For more information 124
- Cleaning and maintenance 125
- To clean the exterior 126
- To clean the glass 126
- To clean the lid backing 126
- Cleaning the pickup roller 128
- Changing the pickup roller 129
- Installing a new ADF 133
- Product media specifications 139
- Guidelines for using media 139
- Selecting media for the ADF 139
- Common media problems table 141
- Transparencies 141
- Envelopes 142
- Card stock and heavy media 142
- 142 10 Media EN 144
- HP parts and accessories 145
- HP LaserJet print cartridges 148
- To install a print cartridge 149
- Storing print cartridges 149
- DIMMs (memory or font) 150
- To install a DIMM 151
- To remove a DIMM 153
- Troubleshooting printing 155
- Pages did not print 157
- Onscreen error messages 157
- Paper handling problems 158
- Is graphics quality poor? 159
- Clearing media jams 160
- To clear other media jams 161
- Tips to avoid media jams 161
- Improving print quality 162
- Vertical lines 163
- Gray background 163
- Toner smear 164
- Loose toner 164
- Vertical repetitive defects 164
- Misformed characters 165
- Page skew 165
- Curl or wave 166
- Wrinkles or creases 166
- Control panel error messages 167
- Alert messages 168
- Warning messages 168
- Troubleshooting copy problems 169
- No copy came out 170
- Improving copy quality 170
- Clearing ADF media jams 171
- Removing a jammed ADF page 172
- Blank pages 174
- Too light or dark 174
- Unwanted lines 174
- Black dots or streaks 174
- Unclear text 174
- Reduced size 175
- Troubleshooting scanning 177
- The text cannot be edited 179
- The scan takes too long 180
- The scanner did nothing 181
- Improving scan quality 181
- Fax phone problems 184
- The volume is too high or low 190
- Troubleshooting network 191
- Troubleshooting overview 192
- USB light OFF 193
- USB light blinking green 193
- USB light blinking amber 194
- Power/Status light OFF 195
- Link lights OFF 196
- Configuration page prints? 196
- Error messages 197
- 11 LAN Error: RETRY FAULTS 198
- 12 LAN Error: NO LINKBEAT 198
- General information 200
- USB port information 201
- Network statistics 201
- TCP/IP protocol information 202
- Message Description 203
- IPX/SPX protocol information 205
- DLC/LLC protocol information 207
- Browse hp.com 216
- Glossary 217
- 216 Glossary EN 218
- 218 Glossary EN 220
- 220 Glossary EN 222
- 222 Glossary EN 224
- Appendix A 225
- Physical specifications 227
- Copier capacities and ratings 227
- Laser safety statement 228
- FCC regulations 229
- Declaration of Conformity 230
- Canada DOC regulations 231
- Laser statement for Finland 231
- HP LaserJet 3330 fax 232
- FCC Part 68 Requirements (US) 233
- IC CS-03 requirements 234
- Supported networks 235
- Environmental specifications 235
- Electrical specifications 236
- Electromagnetic immunity 236
- Electromagnetic emissions 236
- FCC compliance 237
- Australia 239
- Korean EMI statement 239
- Chinese safety statement 240
- Extended warranty 243
- Appendix B 245
- HP limited warranty statement 246
- Appendix C 249
- Service information form 250
- Service information form 249 251
- Index 251 253
- 254 Index EN 256
- Index 255 257
- Hewlett-Packard Company 259
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