HP ZBook 15 G2 Mobile Workstation Manuale Utente

HP ZBook 15 G2 Mobile WorkstationMaintenance and Service Guide

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5. Lift up on the left side of the system board (1) until it rests at an angle.6. Remove the system board (2) by sliding it up and to the left at an a

Power connector cableNOTE: The power connector cable is included in the Cable Kit, spare part number 785222-001.Before removing the power connector ca

3. Release the power connector (3) from the clips and mold built into the base enclosure.4. Remove the power connector cable.Reverse this procedure to

RJ-45 (network) cableNOTE: The RJ-45 (network) cable is included in the Cable Kit, spare part number 785222-001.Before removing the RJ-45 (network) ca

2. Remove the left-side rear corner cover (2).The left-side rear corner cover is included in the Hinge Cover Kit, spare part number 734294-001.3. Remo

5. Remove the RJ-45 (network) cable (3).Reverse this procedure to install the RJ-45 (network) cable.Component replacement procedures 95

7 Computer Setup (BIOS) and MultiBoot in Windows 7Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication betw

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the risk of damage to

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is en

1 Product descriptionCategory DescriptionProduct Name HP ZBook 15 G2 Mobile WorkstationProcessors●Intel® Quad Core® i7-4910MQ 2.90-GHz (SC turbo up to

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” mes

8 Computer Setup (BIOS) and MultiBoot in Windows 8.1Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communication be

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.●To save your changes and exit Computer Setup menus:Click the Sav

Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.Downloading a BIOS updateCAUTION: To reduce the risk of damage to

Using MultiBootAbout the boot device orderAs the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is en

To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.5. To save your changes and exit Computer

Using HP Sure Start Select computer models are congured with HP Sure Start, a technology that continuously monitors your computer’s BIOS for attacks

9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10Using Computer SetupComputer Setup, or Basic Input/Output System (BIOS), controls communi

To exit Computer Setup menus, choose one of the following methods:●To exit Computer Setup menus without saving your changes:Select the Exit icon in th

Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed les c

Category Description●32768-MB total system memory (8192-MB×4)●16384-MB total system memory (8192-MB×2 or 4096-MB×4)●8192-MB total system memory (8192-

NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS upda

Using HP Sure Start (select products only)Select computer models are congured with HP Sure Start, a technology that continuously monitors the compute

10 HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unied Extensible Firmware Interface (UEFI) that allows you to run diagnostic test

Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceThere are two options to download HP PC Hardware Diagnostics to a USB device:Download the

11 Backup and recovery in Windows 7Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need

applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs:●Windows 7 operating system DVD—Insta

To create a backup using Windows Backup and Restore:NOTE: The backup process may take over an hour, depending on le size and the speed of the compute

1. If possible, back up all personal les.2. If possible, check for the presence of the Windows partition.To check for the Windows partition, select S

To initiate recovery using a Windows 7 operating system DVD:NOTE: This process takes several minutes.1. If possible, back up all personal les.2. Rest

12 Backup and recovery in Windows 8.1To protect your information, use Windows backup and restore utilities to back up individual les and folders, bac

Category DescriptionAudio and video Stereo speakersDual array microphoneHD Audio with DTS Studio soundIntegrated HD 720p webcam (xed [no tilt], activ

CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All les you have created and any software installed on the co

Using Windows operating system media (purchased separately)To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbe

13 Backup and recovery in Windows 10This chapter provides information about the following processes. The information in the chapter is standard proced

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 123.●If your com

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches your situation and level of expertise:IM

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.IMPORTANT: HP Recovery Manager does not

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order o

14 SpecicationsComputer specications Metric U.S.DimensionsWidth 38.2 cm 15.0 inDepth 25.7 cm 10.1 inHeight (front to rear, LED display assembly) 3.

Hard drive specications 1-TB* 750-GB** 500-GB**DimensionsHeight 9.5 mm 9.5 mm 9.5 mmLength 100.4 mm 100.4 mm 100.4 mmWidth 69.9 mm 69.9 mm 69.9 mmWe

15 Statement of memory volatilityThe purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This c

Category DescriptionDocking Docking support for HP Docking StationDocking support for HP Advanced Docking StationKeyboard/pointing devices Full-size,

i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or ngerprint reader, one or two prompts will appear—one to clear the TPM

Nonvolatile memory usageNonvolatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?W

Nonvolatile Memory TypeAmount (Size) Does this memory store customer data?Does this memory retain data when power is removed?What is the purpose of th

Questions and answers1. How can the BIOS settings be restored (returned to factory settings)?IMPORTANT: Restore defaults does not securely erase any d

IMPORTANT: Resetting will result in the loss of information.These steps will not reset Custom Secure Boot Keys. See question and answer 7 for informat

16 Power cord set requirementsThe wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or fr

Country/region Accredited agency Applicable note numberSouth Korea EK 4Sweden CEMKO 1Switzerland SEV 1Taiwan BSMI 4The United Kingdom BSI 1The United

17 RecyclingWhen a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household

IndexAAC adapter, spare part numbers 29AC adapter/battery light 12, 15accessory battery connector, identifying 16audio, product description 3audio-in

Ff11 recovery 117, 120fan/heat sink assemblyremoval 74spare part numbers 22, 74ngerprint reader bezel, illustrated27ngerprint reader blank cover, il

Category Description●Windows 10 Professional 64●Windows 10 Professional 64 Downgrade Windows 7 64●Windows 8.1 CH 64-bit (only available in the People&

Nnetwork cableillustrated 26removal 93network jack, identifying 15nonvolatile memory 129num lk key 12num lock light 9Ooperating system, product descri

SIM slot, identifying 16slotsExpressCard 13security cable 13SIM 16smart card 13Smart card reader 13smart card readerremoval 69spare part number 22, 6

Category Description●Windows 7 Ultimate 64-bit, Service Pack 1●Windows 7 Ultimate 32-bit, Service Pack 1Serviceability End user replaceable parts:●AC

2 External component identicationDisplayComponent Description(1) WLAN antennas * Send and receive wireless signals to communicate with wireless local

Component DescriptionNOTE: The display switch is not visible from the outside of the computer.*The antennas are not visible from the outside of the co

LightsComponent Description(1) Power light ●On: The computer is on.●Blinking: The computer is in the Sleep state, a power-saving state. The computer s

© Copyright 2015 HP Development Company, L.P.AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and u

Buttons, speakers, and ngerprint reader (select models only)Component Description(1) Power button●When the computer is o, press the button to turn o

Component DescriptionRight-click the Start button, and then select Power Options.(2) Speakers Produce sound.(3) Wireless button Turns the wireless

Component Description(5) num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad.(6) Integrated nume

LeftComponent Description(1) Security cable slot Attaches an optional security cable to the computer.NOTE: The security cable is designed to act as a

RightComponent Description(1) Memory card reader Reads optional memory cards that store, manage, share, or access information.(2) Audio-out (headpho

Rear Component Description(1) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.(2

BottomComponent Description(1) Battery release latch Releases the battery from the battery bay.(2) Battery bay Holds the battery.(3) SIM slot Suppor

Component DescriptionNOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal

Service tagWhen ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.Item Descrip

3 Illustrated parts catalogComputer major componentsComputer major components 19

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on

Item Component Spare part number(1) Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assemb

Item Component Spare part number For use in South Korea 733688-AD1 For use in Spain 733688-071 For use in Sweden and Finland 733688-B71 For use in

Item Component Spare part number For use in South Korea 745663-AD1 For use in Spain 745663-071 For use in Sweden and Finland 745663-B71 For use in

Item Component Spare part number Intel Dual Core i5-4340M 2.90-GHz (SC turbo up to 3.60-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)765142-00

Item Component Spare part number 128-GB, Z Turbo Drive, PCIe 813137-001(23) WWAN module: HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use

LED display assembly subcomponentsItem Component Spare part number(1) Display bezel: For use only on computer models equipped with a webcamera 734301

Item Component Spare part number(4) Display hinges (includes left and right hinges and display panel cable bracket) 784464-001(5) Display Panel Suppor

Plastics KitItem Component Spare part number Plastics Kit, includes: 734297-001(1) ExpressCard reader bezel(2) Fingerprint reader blank cover(3) Fing

Mass storage devicesItem Component Spare part number(1) Solid-state drive, 2.5-inch 512-GB, SATA-3 795962-001 512-GB, SATA-3, self-encrypting drive

Item Component Spare part number Hard Drive Hardware Kit, includes: 734280-001(3) Hard drive bracket Screws (not illustrated)(4) Hard drive (does no

iv Safety warning notice

Component Spare part number491683-001For use in the People's Republic of China 490371-AA1For use in Singapore 491683-AF1For use in South Africa 4

4 Removal and replacement procedures preliminary requirementsTools requiredYou will need the following tools to complete the removal and replacement p

Cables and connectorsCAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Imp

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:Keep components in their

Packaging and transporting guidelinesFollow these grounding guidelines when packaging and transporting equipment:●To avoid hand contact, transport pro

Equipment guidelinesGrounding equipment must include either a wrist strap or a foot strap at a grounded workstation.●When seated, wear a wrist strap c

5 Removal and replacement procedures for Customer Self-Repair partsNOTE: The Customer Self-Repair program is not available in all locations. Installin

BatteryDescription Spare part number9-cell, 100-WHr, 3.0-AHr, Li-ion battery 634087-0019-cell, 73-WHr, 2.2-AHr, Li-ion battery 634089-0018-cell, 83-WH

Service coverDescription Spare part numberService cover 734278-001Before removing the service cover, follow these steps:1. Turn o the computer. If yo

Hard driveNOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardw

Table of contents1 Product description ...

3. Lift the hard drive (3), and then pull the hard drive out of the hard drive bay.4. If it is necessary to disassemble the hard drive, perform the fo

Reverse this procedure to install the hard drive.Optical driveNOTE: The optical drive spare part kit includes a bezel and bracket.Description Spare pa

3. Insert a thin tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer.4. Remove the

WWAN moduleDescription Spare part numberHP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001HP lt411

3. Remove the WWAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WWAN antenna cables are not connected to the terminals

Solid-state drive (M.2)Description Spare part number512-GB, M.2, PCIe 813138-001256-GB, M.2, PCIe 795955-001128-GB, M.2, PCIe 813137-001Before removin

WLAN moduleDescription Spare part numberIntel Dual Band Wireless-AC 7260 802.11 AC 2x2 WiFi + BT 4.0 Combo Adapter 710663-001Intel Dual Band Wireless-

3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.NOTE: If the WLAN antenna cables are not connected to the terminals

Primary memory moduleDescription Spare part number8-GB (PC3L, 12800, 1600-MHz) 693374-0014-GB (PC3L, 12800, 1600-MHz) 691740-001Update BIOS before add

2. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.Component repla

5 Removal and replacement procedures for Customer Self-Repair parts ... 36Component replace

KeyboardFor use in country or region Spare part numberFor use in country or region Spare part numberKeyboard with backlight and pointing stick (includ

For use in country or region Spare part numberFor use in country or region Spare part numberFor use in Italy 745663-061 For use in Thailand 745663-281

4. Insert a thin tool into the keyboard release hole in the optical drive bay, and then press on the back of the keyboard until the keyboard disengage

11. Remove the keyboard (4).Reverse this procedure to install the keyboard.Component replacement procedures 53

Expansion memory moduleDescription Spare part number8-GB (PC3L, 12800, 1600-MHz) 693374-0014-GB (PC3L, 12800, 1600-MHz) 691740-001Update BIOS before a

2. Remove the memory module (2) by pulling the module away from the slot at an angle.Reverse this procedure to install a memory module.Component repla

6 Removal and replacement procedures for Authorized Service Provider partsCAUTION: Components described in this chapter should only be accessed by an

2. Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.)3. Remove the RT

Top coverDescription Spare part numberTop cover (includes TouchPad, TouchPad cable, and TouchPad bracket) 734281-001Before removing the top cover, fol

4. Remove the following screws that secure the top cover to the computer:(1) Three Torx T8M2.5×4.5 screws in the optical drive bay(2) Four Torx T8M2.5

Downloading a BIOS update ... 98Using MultiBoot ...

9. Remove the Torx T8M2.5×6.5 screw (3) that secures the top cover to the computer.10. Lift the rear edge of the top cover (1) until the left and righ

14. Remove the top cover (5).Reverse this procedure to install the top cover.Component replacement procedures 61

Fingerprint reader boardDescription Spare part numberFingerprint reader board (includes cable and double-sided adhesive) 734286-001Before removing the

5. Remove the ngerprint reader board (4) and cable.Reverse this procedure to install the ngerprint reader board.Component replacement procedures 63

Function button boardDescription Spare part numberFunction button board (includes cable and double-sided adhesive) 734284-001Before removing the funct

5. Lift the right side of the function button board (3) until it rests at an angle.6. Remove the function button board (4) by sliding it up and to the

Power button boardDescription Spare part numberPower button board (includes cable) 734285-001Before removing the power button board, follow these step

Reverse this procedure to install the power button board.ExpressCard assemblyDescription Spare part numberExpressCard assembly (includes activity LEDs

5. Remove the the ExpressCard assembly (5).Reverse this procedure to install the ExpressCard assembly.68 Chapter 6 Removal and replacement procedure

Smart card readerDescription Spare part numberSmart card reader (includes cable) 742159-001Before removing the smart card reader, follow these steps:1

10 HP PC Hardware Diagnostics (UEFI) ... 112

Reverse this procedure to install the smart card reader and cable.Audio/USB boardDescription Spare part numberAudio/USB board (includes SD Card reader

2. Disconnect the audio/USB board (2) from the system board by lifting up on the left side of the audio/USB board.3. Remove the audio/USB board.Revers

1. Release the ZIF connector (1) to which the USB board cable is attached, and then disconnect the USB board cable from the system board.2. Detach the

SpeakersDescription Spare part numberSpeakers (includes cable) 734292-001Before removing the speakers, follow these steps:1. Turn o the computer. If

Fan/heat sink assemblyNOTE: The fan/heat sink assembly spare part kit includes replacement thermal material.Description Spare part numberFor use only

4. Remove the fan/heat sink assembly (4).NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and the

Reverse this procedure to install the fan/heat sink assembly.76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

ProcessorNOTE: The processor spare part kit includes replacement thermal material.Description Spare part numberIntel Quad Core i7-4910MQ 2.90-GHz (SC

2. Lift the processor (3) straight up, and remove it.NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on t

c. Optical drive (see Optical drive on page 41)d. Keyboard (see Keyboard on page 50)e. Top cover (see Top cover on page 58)f. Fan/heat sink assembly (

15 Statement of memory volatility ... 12

Display assemblyNOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent

5. Release the wireless antenna cables (1) from the routing clips (2) and channels built into the base enclosure.6. Turn the computer right side up, w

9. Remove the two Torx T8M2.5×4.5 screws that secure the display assembly to the base enclosure.10. Position the computer with the front toward you.11

16. Release the wireless antenna cables from the routing channels built into the base enclosure.17. Remove the two Torx T8M2.5×6.5 screws (1) that sec

a. Remove the two screw covers (1) and the two Phillips PM2.0×5.5 screws (2) that secure the display bezel to the display assembly.The screw covers ar

20. If it is necessary to replace the display panel:a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosur

a. Disconnect the webcamera/microphone module cable (1) from the webcamera/microphone module.b. Detach the webcamera/microphone module (2) from the di

b. Remove the display hinges (2).The display hinges are available using spare part number 784464-001 and include the left and right hinges.Reverse thi

d. Keyboard (see Keyboard on page 50)e. Top cover (see Top cover on page 58)f. ExpressCard assembly (see ExpressCard assembly on page 67)g. Audio/USB

2. Disconnect the following cables from the system board:(1) Power connector cable(2) RJ-45 (network) cable(3) USB board cable3. Remove the right-side