HP ProLiant DL380 G6 Server User Guide Abstract This guide is for an experienced service technician. HP assumes you are qualified in the servicing o
Component identification 10 Item Description Status 1 NIC link/activity LED Green = Network link Flashing green = Network link and activity Off
Electrostatic discharge 100 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions y
Specifications 101 Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shi
Specifications 102 Rated input current 10 A at 100 VAC 4.9 A at 200 VAC Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per ho
Specifications 103 Rated steady-state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V A
Technical support 104 Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical s
Technical support 105 • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, howe
Technical support 106 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzion
Technical support 107 CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standort
Technical support 108 Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedo
Technical support 109 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente
Component identification 11 Systems Insight Display LED and color Health LED System power LED Status Power supply (amber) Red Amber • Only one po
Technical support 110
Technical support 111
Acronyms and abbreviations 112 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR A
Acronyms and abbreviations 113 ISEE Instant Support Enterprise Edition NFPA National Fire Protection Association NMI non-maskable interrupt NVRAM
Acronyms and abbreviations 114 SAS serial attached SCSI SDDC Single Device Data Correction SDRAM synchronous dynamic RAM SFF small form-factor S
Index 115 A access panel 23, 24 air baffle 27 Array Configuration Utility (ACU) 68 ASR (Automatic Server Recovery) 69 authorized reseller
Index 116 health LEDs 8, 15, 80 help resources 104 HP Insight Diagnostics 72 HP technical support 104 I identification number 94 iLO (Inte
Index 117 resetting the system 15 ROM redundancy 71 ROMPaq utility 70, 71 S safety considerations 31, 75 SAS drive numbers 18 SAS hard dri
Component identification 12 10 Video connector 11 NIC 1 connector 12 NIC 2 connector 13 Mouse connector 14 Keyboard connector 15 Serial connector 16
Component identification 13 Primary (slot - form factor) Secondary (slot - form factor) PCIe riser slot description PCIe x16 riser slot descriptio
Component identification 14 Item Description 1 Processor 2 DIMM slots 2 SAS power connector A 3 SAS power connector B 4 Front I/O connector 5 SATA
Component identification 15 Position Default Function S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled. On = Power-on
Component identification 16 DIMM slot locations DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use t
Component identification 17 • Optional SFF device bay numbering • LFF device bay numbering SAS and SATA hard drive LEDs Item Description
Component identification 18 SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On,
Component identification 19 Status On = AC power is connected. Off = AC power is disconnected. Missing = Riser is not installed and power
© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warr
Component identification 20 Item ID Color Description 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detecte
Component identification 21 The only two valid fan configurations are listed in the following table. Configuration Fan bay 1 Fan bay 2 Fan bay 3
Operations 22 Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduc
Operations 23 3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firm
Operations 24 1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page
Operations 25 2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to r
Operations 26 Remove the PCI riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC po
Operations 27 3. Install the server into the rack. 4. Power up the server (on page 22). Remove the air baffle CAUTION: For proper cooling do n
Setup 28 Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
Setup 29 Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this sectio
Contents 3 Contents Component identification ...
Setup 30 Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated, cl
Setup 31 Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a
Setup 32 CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and c
Setup 33 6. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do n
Setup 34 To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array
Hardware options installation 35 Hardware options installation Introduction If more than one option is being installed, read the installation instru
Hardware options installation 36 6. Open the heatsink retaining bracket, and then remove the processor blank. CAUTION: The pins on the processo
Hardware options installation 37 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle
Hardware options installation 38 9. Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE SYSTEM BO
Hardware options installation 39 10. Press the tabs on the processor installation tool to separate it from the processor, and then remove the tool.
Contents 4 Hardware options installation ... 35
Hardware options installation 40 CAUTION: After the cover is removed, do not touch the thermal interface media. 13. Install the heatsink.
Hardware options installation 41 14. Close the heatsink retaining bracket. 15. Remove the fan blanks in bays 5 and 6. For fan location and numberi
Hardware options installation 42 IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these two types causes the se
Hardware options installation 43 DIMM identification IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix these t
Hardware options installation 44 • Lockstep—provides enhanced protection while making all installed memory available to the operating system. The s
Hardware options installation 45 Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be populated when
Hardware options installation 46 Mirrored Memory population guidelines For Mirrored Memory mode configurations, observe the following guidelines: •
Hardware options installation 47 Lockstep Memory population guidelines For Lockstep memory mode configurations, observe the following guidelines: •
Hardware options installation 48 Installing a DIMM CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baf
Hardware options installation 49 Installing a hot-plug SAS hard drive 1. Remove the SAS hard drive blank. 2. Prepare the hard drive. 3. Install
Contents 5 ProLiant Support Packs ...
Hardware options installation 50 CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, o
Hardware options installation 51 5. Slide the optical drive into the drive bay. 6. Connect the power and data cable to the system board. The air b
Hardware options installation 52 9. Power up the server (on page 22). Redundant hot-plug power supply option CAUTION: To prevent improper cooli
Hardware options installation 53 5. Route the power cord through the power cord anchor or cable management arm. 6. Reposition the cable management
Hardware options installation 54 o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover. o To remove s
Hardware options installation 55 7. Connect any required internal or external cables to the expansion board. See the documentation that ships with t
Hardware options installation 56 9. Close the full-length expansion board retainer. 10. Connect any required internal or external cables to the ex
Hardware options installation 57 5. Install the optional riser board. 6. Install any expansion boards. ("Expansion board options" on pag
Hardware options installation 58 6. Remove the two primary hard drive retaining screws and slide the cage forward. 7. Install the optional hard dr
Hardware options installation 59 12. Connect one end of the power cable to the SAS backplane and the other end to the system board. 13. Install th
Contents 6 Technical support ...
Hardware options installation 60 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This pr
Hardware options installation 61 4. Remove the access panel (on page 23). 5. Remove the PCI riser cage (on page 26). 6. Remove the air baffle (on
Hardware options installation 62 Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be save
Cabling 63 Cabling SAS hard drive cabling Optical drive cabling
Cabling 64 BBWC battery cabling
Configuration and utilities 65 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optim
Configuration and utilities 66 refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/ma
Configuration and utilities 67 NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the
Configuration and utilities 68 7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. For more information on mirrored mem
Configuration and utilities 69 The utility also provides support for the following functions: • Reconfiguring one or more logical drives • Viewing
Component identification 7 Component identification Front panel components • SFF model Item Description 1 Quick release levers (2) 2 Systems
Configuration and utilities 70 ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. A
Configuration and utilities 71 To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart so
Configuration and utilities 72 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in bo
Configuration and utilities 73 Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insig
Configuration and utilities 74 ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and
Troubleshooting 75 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common
Troubleshooting 76 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous condition
Troubleshooting 77 WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The
Troubleshooting 78 2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power
Troubleshooting 79 When requested to break the server down to the minimum configuration, uninstall the following components, if installed: • All ad
Component identification 8 Item Description 6 USB connectors (2) • LFF model Item Description 1 Quick release levers (2) 2 Systems Insight D
Troubleshooting 80 Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
Troubleshooting 81 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure o
Troubleshooting 82 Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Doc
Troubleshooting 83 Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
Troubleshooting 84 • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LED
Troubleshooting 85
Troubleshooting 86 POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system att
Troubleshooting 87 Item See 13 • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documenta
Troubleshooting 88 OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot Smar
Troubleshooting 89 Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Ser
Component identification 9 Item Description Status 2 System health LED Green = Normal Amber = System degraded. Red = System critical. To identi
Troubleshooting 90 Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy f
Troubleshooting 91 POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in th
Troubleshooting 92 WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before re
Battery replacement 93 Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the bat
Regulatory compliance notices 94 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance
Regulatory compliance notices 95 radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Regulatory compliance notices 96 This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. C
Regulatory compliance notices 97 This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
Regulatory compliance notices 98 Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optica
Regulatory compliance notices 99 For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized
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