Hp Netserver E Server series Manuale Utente Scaricare il pdf (Pagina 89)

Appendix D Service and Support

Please refer to Chapter 6, "Troubleshooting," for the steps to follow before calling

for service.

Prior to calling for support, record this information:

• Product model name and number

• Product serial number

• Operating system type and revision level

• Add-on boards or hardware installed

• Third-party hardware or software

• Applicable hardware driver revision levels

• A list of system resources, both used and available. Use the configuration

utility to obtain this list

• Any system or diagnostic error messages. Run Diagnostic Assistant (from

the HP Navigator CD-ROM, the Diagnostic Assistant diskette, or

downloaded from the HP web site) and print out a list of all errors

reported

Provide a detailed description of the problem(s) including:

• Exact error message(s)

• When and where the message occurs

• What was the server doing at the time of the error

• What is the frequency of the error

• What was the last display on the monitor

• What changes were made to the server recently (including hardware

and/or software)

For hardware repair or telephone support in the U.S. and Canada, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Colorado) (970) 635-1000 from 6 AM to

8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM

Mountain Time on Saturday

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Hp Netserver E Server series Manuale Utente Pagina 89