HP ENVY 5010 All-in-One Printer Manuale Utente

HP ENVY 5000 All-in-One series

NOTE: Quiet Mode does not work if you print photos or envelopes.To turn Quiet Mode on or o from the printer control panel1. From the Home screen, tou

B Errors (Windows)●Low on ink●Very low on ink●Cartridge problem●Single cartridge mode●Unable to communicate with printer●Paper size mismatch●Ink cartr

NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the initialization process, which prepares th

● If the printer is connected to a wireless network, the wireless connection has been broken.● The printer software was not installed correctly.● Secu

● Make sure that you have loaded paper that meets specications and is not wrinkled, folded, or damaged. For more information, see Paper basics on pag

Paper too shortThe paper loaded is shorter than the minimum requirement. Paper that meets the printer requirements must be loaded. For more informatio

Paper too long to auto-duplexThe paper loaded is longer than supported by the printer automatic duplexing. You can manually duplex it by selecting &qu

IndexAaccessibility 2Bboth sides, print on 22buttons, control panel 6Ccarriageclear carriage jams 58cartridges 40check ink levels 37tips 37cleanexteri

reportsdiagnostic 72web access 73wireless test 73Sscanfrom Webscan 32scan specications 78scanner glassclean 74locating 5settingsnetwork 45skew, troub

Printer partsFront viewFigure 2-1 Front and top views of HP ENVY 5000 All-in-One seriesFeature Description1 Lid2 Lid-backing3 Scanner glass4 Cartridg

Back viewFigure 2-2 Rear view of HP ENVY 5000 All-in-One seriesFeature Description1 Power connection. Use only the power cord supplied by HP.2 Rear U

Control panel display iconsIcon PurposeCopy : Opens the Copy menu where you can select a copy type or change the copy settings.Scan : Opens the Scan m

To change settings for a functionThe Home screen of the control panel display shows the available functions for the printer.1. From the control panel

Photo printing● HP Premium Plus Photo PaperHP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP Premium Plus

HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other everyday documents. It is acid-free for long

2. Pull the paper tray out.3. Load paper.● Remove all paper from the paper tray, and then load the photo paper print side facing down and HP logos fac

2. Pull the paper tray out and slide the paper-width guides outward.3. Load paper.● Insert a stack of paper into the paper tray with the short edge fo

5. Pull out the tray extender manually.6. Change or retain the paper settings on the printer display.To load envelopes1. Open the paper tray door.2. P

5. Pull out the tray extender manually.6. Select the loaded envelope type in the Paper Size menu on the printer display.Load originalTo load original

Update the printerBy default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates

● Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the icon with the printer name.● Windows 8.1: Click

CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position, causing problems with the cartridges and

3 PrintMost print settings are automatically handled by the software application. Change the settings manually only when you want to change print qual

To print from an Android or iOS device1. Open the HP Smart app.2. Tap the Plus icon if you need to change to a dierent printer, or add a new printer.

Print photos using HP printer softwareYou can print a photo from your computer.NOTE: Do not leave unused photo paper in the input tray. The paper migh

– O: applies no changes to the image.– On: automatically focuses the image; moderately adjusts image sharpness.5. Select any other print settings you

4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain Paper.5. Click Print.Print on both sides (duplex

NOTE: Devices running iOS 4.2 or later have AirPrint preinstalled.● Android: Download the HP Print Service Plugin (supported by most Android devices)

Table of contents1 How do I? ...

Windows 10, Windows 8.1, and Windows 8● Click Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size. From the Paper

● Install both the black and color cartridges correctly.For more information, see Replace the cartridges on page 38.● Check the estimated ink levels i

– Color: Uses ink from all cartridges for full color prints.– Black & White or Black Ink Only: Uses the black ink only for normal or lower quality

4 Copy and scan●Copy●Scan●Tips for copy and scan successCopyThe Copy menu on the printer display allows you to easily select number of copies and colo

●Scan using WebscanScan using the HP Smart appYou can use the HP Smart app to scan documents or photos from the printer's scanner, and you can al

● Click or tap Add to add more documents or photos.● Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness, sa

Scan to a computerBefore scanning to a computer, make sure you have already installed the HP recommended printer software. The printer and computer mu

Scan to emailTo scan a document or photo to email from HP printer software (Windows)1. Load the original print side down on the right front corner of

4. Click the More link in the top right corner of the HP Scan dialog.The detailed settings pane appears on the right. The left column summarizes the c

3. In the Security section, click Administrator Settings.4. Select Webscan from EWS to enable Webscan.5. Click Apply.To scan using WebscanScanning usi

6 Work with cartridges ...

5 Web ServicesThis section contains the following topics:●What are Web Services?●Set up Web Services●Print with HP ePrint ●Remove Web ServicesWhat are

5. Touch OK when you see Web Services have been set up successfully.6. When the printer is connected to the server, the printer prints an information

To print documents using HP ePrint1. On your computer or mobile device, open your email application.2. Create a new email message, and then attach the

6 Work with cartridges●Information on cartridges and the printhead ●Check the estimated ink levels ●Replace the cartridges●Order cartridges ●Use singl

To check the ink levels from the printer software (Windows)1. Open the HP printer software.2. In the printer software, click Estimated Levels.To check

b. Open the latch on the cartridge slot. And then remove the cartridge from the slot.3. Insert a new cartridge.a. Remove the cartridge from packaging.

c. Slide the new cartridge in the slot and close the latch until it clicks.4. Close the cartridge access door.NOTE: The HP printer software prompts yo

NOTE: When the HP ENVY 5000 series operates in single-cartridge mode, a message is displayed on the printer display. If the message is displayed and t

7 Network setupAdditional advanced settings are available from the printer's home page (embedded web server or EWS). For more information, see Em

If you cannot nd the network name or the security password or cannot remember this information, see the documentation provided with your computer or

Environmental product stewardship program ... 87Index

To change from a USB connection to a wireless network using the HP Smart app on a Windows 10 computer (Windows)1. Before you proceed, make sure your c

with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides diagnostic information. If the printer

1. On the printer control panel display, from the Home screen, touch (Wireless) and then touch ( Settings ).2. Touch Advanced Settings.3. Touch IP S

TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Embedded web server on page 51.To change connection

To print from a wireless-capable computer (Windows)1. Make sure you have turned on Wi-Fi Direct on the printer.2. Turn on the computer's Wi-Fi co

Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this time, this website might not be availa

8 Printer management toolsThis section contains the following topics:●The HP Smart app●Toolbox (Windows) ●HP Utility (OS X and macOS)●Embedded web ser

Embedded web server When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view status information, c

To open the embedded web server through Wi-Fi Direct1. On the printer control panel display, from the Home screen, touch (Wi-Fi Direct).2. Touch (

If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.TIP: If you are using a computer running Window

vi ENWW

9 Solve a problemThis section contains the following topics:●Jams and paper-feed issues●Ink cartridge issues●Printing issues●Copy issues●Scan issues●N

To clear an internal paper jamCAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pull

d. Reinsert the paper path cover. Make sure it snaps into place.e. Close the cartridge access door.f. Touch OK on the control panel to continue the cu

d. Close the cartridge access door.e. Touch OK on the control panel to continue the current job.To get help from the print display, touch Help from th

Clear a print carriage jamResolve a print carriage jam. Use an HP online troubleshooting wizardIf something is blocking the print carriage or it does

● Make sure paper is loaded in the tray. For more information, see Load media on page 10. Fan the paper before loading.● Make sure the paper-width gui

4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts ar

Read general instructions in the Help for unable to print issuesTo resolve print issues (Windows)Make sure that the printer is turned on and that ther

● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.● Windows XP: From the Windows Start menu, click Control Pa

Windows Vistai. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools.ii. Double-click Services.iii. Right-cl

1 How do I?Learn how to use your HP ENVY 5000 series● Get started on page 2● Print on page 18● Copy and scan on page 27● Web Services on page 34● Work

To check the power connection and reset the printer1. Make sure the power cord is rmly connected to the printer.1 Power connection to the printer2 Co

● Resume: Continue a paused print job.● Pause Printer: Pause all print jobs in the print queue.d. If you made any changes, try to print again.4. Resta

c. In the printer software, under Print & Scan , in the Print section, click Maintain Your Printer to access the printer toolbox.d. In Printer Too

4. Check the estimated ink levels to determine if the cartridges are low on ink.Consider replacing the print cartridges if they are low on ink.5. Alig

To improve print quality from the printer display1. Make sure you are using original HP cartridges.2. Make sure you have selected the appropriate pape

Copy issuesTroubleshoot copy problems Use an HP online troubleshooting wizard.Get step-by-step instructions if the printer does not create a copy, or

Read general instructions in the Help for wireless troubleshootingCheck the network conguration or print the wireless test report to assist in diagno

Printer hardware issuesTIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying issues. The application

Understand printer reportsYou can print the following reports to help troubleshoot problems with the printer.●Printer status report ●Network congurat

Wireless test report When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer wireless connection

2 Get startedThis section contains the following topics:●Accessibility●HP EcoSolutions (HP and the Environment)●Printer parts●Control panel and status

Clean the scanner glassDust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scan

Restore original factory defaults and settingsIf you disable some functions or change some settings and want to change them back, you can restore the

Chat with an HP support agent online.Call an HP support agent.When contacting HP support, be prepared to provide the following information:● Product n

A Technical informationThe technical specications and international regulatory information for the HP ENVY 5000 series are provided in this section.F

System requirementsFor information about future operating system releases and support, visit the HP online support website at www.support.hp.com .Envi

For information about printing using maximum dpi, see Print using the maximum dpi on page 23.Acoustic informationIf you have Internet access, you can

● Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.● Consult the dealer or an experienced radio

Compliance with these directives is assessed using the applicable European Harmonised Standards.The full Declaration of Conformity can be found at the

terminaison d’une interface peut se composer de n’importe quelle combinaison d’appareils, à condition que le total des numéros REN ne dépasse pas 5.Ba

Declaration of conformityENWW Regulatory notices 83

For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship p

Regulatory information for wireless products This section contains the following regulatory information pertaining to wireless products:84 Appendix A

●Exposure to radio frequency radiation●Notice to users in Canada (5 GHz)●Notice to users in Brazil●Notice to users in Canada●Notice to users in Taiwan

interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more

Notice to users in Korea해당 무선설비는 전파혼신 가능성이 있으므로 인명안전과 관련된 서비스는 할 수 없음(무선 모듈이 탑재된 제품인 경우)Notice to users in Serbia (5 GHz)Upotreba ovog uredjaja je ogr

●Restriction on hazardous substances statement (Turkey)●EPEAT●SEPA Ecolabel User Information (China)●China Energy Label for Printer, Fax and Copier●Ba

HP inkjet supplies recycling programHP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many count

Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)限用物質含有情況標示聲明書Declaration of the Presence Condition of the Restricte

The Table of Hazardous Substances/Elements and their Content (China)产品中有害物质或元素的名称及含量根据中国《电器电子产品有害物质限制使用管理办法》部件名称有害物质铅(Pb)汞(Hg)镉(Cd)六价铬(Cr(VI))多溴联苯(PBB

Restriction on hazardous substances statement (Turkey)Türkiye Cumhuriyeti: EEE Yönetmeliğine UygundurEPEATMost HP products are designed to meet EPEAT.

要了解规范的更多详情，请参考最新版的 GB 21521 标准。Battery disposal in TaiwanEuropean Union Battery DirectiveThis product contains a battery that is used to maintain data