LASERJET PRO 200 COLORUser GuideM251n M251nw
Improve print quality ... 101Check the paper
CleaningDescriptionThe product periodically performs a cleaning procedure to maintain the best print quality.Recommended actionWait for the cleaning p
Device error Press [OK]DescriptionAn internal error occurred.Recommended actionPress the OK button to resume the job.Door openDescriptionThe product t
Install <color> cartridgeDescriptionThe toner cartridge is either not installed or not correctly installed in the product.Recommended actionInst
Load tray 1 <TYPE>, <SIZE>DescriptionNo trays are configured for the paper type and size that the print job is requesting.Recommended acti
Once an HP supply has reached very low, HP's Premium Protection Warranty on that supply hasended. All print defects or cartridge failures incurre
Recommended actionPress the OK button to continue printing the job, but output might be affected.If the error persists, turn the power off and then on
Supplies lowDescriptionMore than one supply item is low.Recommended actionCheck the supply level gauges on the control panel, or print a supplies stat
Recommended actionPrinting can continue, but consider having a replacement supply on hand.Used supplies in useDescriptionYou are using more than one t
Paper feeds incorrectly or becomes jammedThe product does not pick up paperIf the product does not pick up paper from the tray, try these solutions.1.
Clear jamsJam locationsJams can occur in these locations:1 Output bin2 Rear door3Input trayLoose toner might remain in the product after a jam. This p
Wireless connectivity checklist ... 117The product does not print after t
1. Pull out the tray, and lift the jam access doorabove the tray. 2. With both hands, grasp the paper, andcarefully pull it free from the product. 3.
Clear jams from the output binCAUTION: Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.Damage caused by sharp objects
2. With both hands, grasp the paper, andcarefully pull it free from the product.NOTE: If the sheet tears, remove allfragments before continuing. Do no
Improve print qualityCheck the paper type setting (Windows)Check the paper type setting if you are having any of the following problems:●Toner is smea
6. Select a type from the Media-type drop-down list.7. Click the Print button.Check toner cartridge statusPrint the supplies status page (LCD control
Print a cleaning pagePrint a cleaning page to remove dust and excess toner from the paper path if you are having any of thefollowing problems:●Specks
Perform additional print quality troubleshootingPrint the print quality page (LCD control panel)NOTE: This section applies to the HP LaserJet Pro 200
Section Print-cartridge3Black4Magenta●If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates withthat group.
Check the paper and printing environmentUse paper that meets HP specificationsUse different paper if you are having any of the following problems:●The
Adjust color settings in the printer driverChange the color theme for a print job1. On the File menu in the software program, click Print.2. Click Pro
4. Click the Automatic or Manual setting.●Automatic setting: Select this setting for most color print jobs●Manual setting: Select this setting to adju
HP UPD PCL 5●Recommended for general office printing in Windows environments●Compatible with previous PCL versions and older HP LaserJet products●The
The product does not print or it prints slowlyThe product does not printIf the product does not print at all, try the following solutions.1. Make sure
The product prints slowlyIf the product prints, but it seems slow, try the following solutions.1. Make sure the computer meets the minimum specificati
Solve walk-up USB printing problems●The USB Flash Drive menu does not open when you insert the USB accessory●The file does not print from the USB stor
The file that you want to print is not listed in the USB Flash Drivemenu1. You might be trying to print a file type that the USB printing feature does
Solve direct connection problemsIf you have connected the product directly to a computer, check the cable.●Verify that the cable is connected to the c
Solve wired network problemsCheck the following items to verify that the product is communicating with the network. Beforebeginning, print a configura
The computer is unable to communicate with the product1. Test network communication by pinging the network.a. Open a command-line prompt on your compu
Solve wireless network problemsNOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.Wireless connectivity checklist●V
1 Product introduction●Product views●Print product reports●Printer sharing disclaimerENWW 1
The product does not print, and the computer has a third-partyfirewall installed1. Update the firewall with the most recent update available from the
The wireless network is not functioning1. Make sure that the network cable is not connected.2. To verify if the network has lost communication, try co
Reduce interference on a wireless networkThe following tips can reduce interference in a wireless network:●Keep the wireless devices away from large m
Solve product software problems with WindowsA printer driver for the product is not visible in the Printer folder1. Reinstall the product software.NOT
Windows 7a. Click Start.b. Click Devices and Printers.c. Right-click the product driver icon, and then select Printer properties.d. Click the Ports ta
Solve product software problems with Mac OS X●The printer driver is not listed in the Print & Fax list●The product name does not appear in the pro
A print job was not sent to the product that you wanted1. Open the print queue and restart the print job.2. Another product with the same or similar n
Remove software (Windows)Windows XP1. Click Start, and then click Programs.2. Click HP, and then click the product name.3. Click Uninstall, and then f
Remove software (Mac OS X)You must have administrator rights to remove the software.1. Disconnect the product from the computer.2. Open Applications.3
6 Supplies and accessories●Order parts, accessories, and supplies●HP policy on non-HP supplies●HP anticounterfeit Web siteENWW 127
Product viewsProduct front view1 Output bin2 Walk-up USB port (HP LaserJet Pro 200 color M251nw Printer only)3 Power button4Input tray5 Jam access doo
Order parts, accessories, and suppliesHP original toner cartridge or paper www.hp.com/go/suresupplyOrder genuine HP parts or accessorieswww.hp.com/buy
IndexAaccessoriesordering 127, 128AirPrint 53anticounterfeit supplies 128applicationsdownloading 57Apps menu 57archival-quality printing 45Bbin, outpu
HP Reconfiguration Utilitynetwork installation 56HP Utility for Macfeatures 64opening 64HP Utility, Mac 64HP Web Jetadmin 65HP Web Servicesapplication
printingfrom USB storage accessories54product reports 8, 9settings (Mac) 38printing on both sidessettings (Windows) 27problem-solvingno response 110sl
Windowsdriver settings 19wireless networktroubleshooting 117wireless network interference 120132 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P.www.hp.com
Product back view1 Rear door2 Power connection3 Hi-Speed USB 2.0 port4 Network portSerial number and model number locationThe serial number and produc
Control panel layoutLCD control panelNOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only.1 Control-panel display: The
8 Ready light (green): The Ready light is on when the product is ready to print. It blinks when the product is receiving printdata, or when the produc
9 Left arrow button and light: moves the cursor to the leftNOTE: This button illuminates only when the current screen can use this feature.10 Home but
Touchscreen Home screenNOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.The Home screen provides access to the pr
Print product reportsProduct reports reside within the product memory. These pages help diagnose and solve problems withthe product.NOTE: If the produ
Print product reports (LCD control panel)NOTE: This section applies to the HP LaserJet Pro 200 color M251n Printer model only.1. At the control panel,
Printer sharing disclaimerHP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systemsand not of the HP pr
2 Paper tray●Supported paper sizes●Supported paper types●Load the paper input trayENWW 11
Supported paper sizesThis product supports a number of paper sizes, and it adapts to various paper.NOTE: To obtain best print results, select the appr
Table 2-2 Supported envelopes and postcards (continued)Size DimensionsEnvelope B5 176 x 250 mm (6.7 x 9.8 in)Envelope Monarch 98 x 191 mm (3.9 x 7.5
Supported paper typesPaper typeDimensions1WeightCapacity2Paper orientationPaper, including thefollowing types:●Plain●Letterhead●Color●Preprinted●Prepu
Load the paper input tray1. Pull the tray out of the product. 2. Slide open the paper length and width guides. 3. To load Legal-size paper, extend t
4. Place the paper in the tray and make sure thatit is flat at all four corners. Slide the paperlength and width guides so that they areagainst the st
3Print●Supported printer drivers (Windows)●Change print-job settings (Windows)●Change print-job settings (Mac OS X)●Print tasks for Windows●Print task
HP LaserJet Pro 200 color M251 SeriesPrinterUser Guide
Supported printer drivers (Windows)Printer drivers provide access to the product features and allow the computer to communicate with theproduct (using
Change print-job settings (Windows)Priority for changing print-job settingsChanges to print settings are prioritized depending on where the changes ar
Change the product configuration settings1. Windows XP, Windows Server 2003, and Windows Server 2008 (using thedefault Start menu view): Click Start,
Change print-job settings (Mac OS X)Priority for changing print-job settingsChanges to print settings are prioritized depending on where the changes a
4. Click the Driver tab.5. Configure the installed options.22 Chapter 3 Print ENWW
Print tasks for WindowsUse a printing shortcut (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click th
3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click theOK button.NOTE: When you select a shortcut, thecorresponding s
2. Select the product, and then click theProperties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortcut as a b
5. Select the print options for the new shortcut.NOTE: You can select the print options onthis tab or on any other tab in the printerdriver. After sel
Print on both sides (duplex) with Windows1. On the File menu in the software program,click Print. 2. Select the product, and then click theProperties
Copyright and License© 2012 Copyright Hewlett-PackardDevelopment Company, L.P.Reproduction, adaptation, or translationwithout prior written permission
4. Select the Print on both sides (manually)check box. Click the OK button to print thefirst side of the job. 5. Retrieve the printed stack from the o
2. Select the product, and then click theProperties or Preferences button. 3. Click the Finishing tab. ENWWPrint tasks for Windows29
4. Select the number of pages per sheet from thePages per sheet drop-down list. 5. Select the correct Print page borders,Page order, and Orientation o
2. Select the product, and then click theProperties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrai
Select the paper type (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preference
5. Select the category of paper types that bestdescribes your paper. 6. Select the option for the type of paper you areusing, and click the OK button.
2. Select the product, and then click theProperties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different pape
Scale a document to fit page size (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties o
Create a booklet (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences but
4. Click the Print on both sides (manually)check box. 5. In the Booklet layout drop-down list, selecta binding option. The Pages per sheetoption autom
Table of contents1 Product introduction ... 1Pr
Print tasks for Mac OS XUse a printing preset (Mac OS X)1. On the File menu, click the Print option.2. In the Printer menu, select this product.3. In
Print multiple pages on one sheet of paper (Mac OS X)1. On the File menu, click the Print option.2. In the Printer menu, select this product.3. Open t
Print a cover page (Mac OS X)1. On the File menu, click the Print option.2. In the Printer menu, select this product.3. Open the Cover Page menu, and
Additional print tasks (Windows)Cancel a print job (Windows)1. If the print job is currently printing, cancel it by pressing the Cancel button on th
5. Type a name for the custom size and specify the dimensions.●The width is the short edge of the paper.●The length is the long edge of the paper.NOTE
Additional print tasks (Mac OS X)Cancel a print job (Mac OS X)1. If the print job is currently printing, cancel it by pressing the Cancel button on
5. From the Pages menu, select whether to print the watermark on all pages or on the first pageonly.6. From the Text menu, select one of the standard
Create archival-quality printsNOTE: Using this feature uses more toner.Archive print produces output that is less susceptible to toner smearing and du
Color printingUse the HP EasyColor optionIf you are using the HP PCL 6 printer driver for Windows, the HP EasyColor technology automaticallyimproves m
Change color options (Windows)1. From the software program, select the Printoption. 2. Select the product, and then click theProperties or Preferences
Print tasks for Windows ... 23Use a printing sh
2. Select the product, and then click theProperties or Preferences button. 3. Click the Color tab. 4. Select a color theme from the Color Themesdrop-
Manual color optionsUse manual color options to adjust the Neutral Grays, Halftone, and Edge Control options fortext, graphics, and photographs.Table
●Software programs●Printer drivers●Computer operating systems●Monitors●Video cards and drivers●Operating environment (humidity, for example)Keep these
Use HP ePrintUse HP ePrint to print documents by sending them as an email attachment to the product's emailaddress from any email enabled device.
Use HP ePrint (touchscreen control panel)NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.1. To use HP ePrint, yo
Use AirPrintDirect printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly tothe product from an iPad (iOS 4
Walk-up USB printingNOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.This product features printing from a USB fl
4 Manage and maintain the product●Use the HP Reconfiguration Utility to change the product connection●Use HP Web Services applications●Configure IP ne
Use the HP Reconfiguration Utility to change theproduct connectionIf you are already using the product and you wish to change the way it is connected,
Use HP Web Services applicationsSeveral innovative applications are available for this product that you can download directly from theInternet. For mo
Use HP ePrint ... 51Use HP ePrin
Configure IP network settingsView or change network settingsUse the HP Device Toolbox to view or change IP configuration settings.1. Print a configura
3. Touch the TCP/IP Config menu, and then touch the Manual button.4. Use the numeric keypad to enter the IP address, and touch the OK button. Touch th
Link speed and duplex settingsNOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.The link speed and comm
Setting DescriptionAutomatic The print server automatically configures itself for the highest link speed andcommunication mode allowed on the network.
HP Device Toolbox (Windows)Use the HP Device Toolbox for Windows to view or change product settings from your computer. Thistool opens the HP Embedded
Tab or section DescriptionSystem tabProvides the ability to configure theproduct from your computer.●Device Information: Provides basic product and co
HP Utility for Mac OS XUse the HP Utility for Mac OS X to view or change product settings from your computer. This tool opensthe HP Embedded Web Serve
HP Web JetadminHP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety ofnetworked HP devices, including pr
Product security featuresThe product supports security standards and recommended protocols that help you keep the productsecure, protect critical info
Economy settingsPrint with EconoModeThis product has an EconoMode option for printing drafts of documents. Using EconoMode can use lesstoner. However,
Replacement instructions ... 73Replace the toner
Set the sleep delay (touchscreen control panel)NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.1.From the Home s
Set the Auto Power Down delay (touchscreen control panel)NOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.1.From
Print when a toner cartridge is at estimated end oflifeSupply-related notifications are communicated on the product control panel, Desktop Alerts, sof
or never. The default prompt setting is 100 pages. This option is provided as a customerconvenience and is not an indication these pages will have acc
Store and recycle suppliesRecycle suppliesTo recycle a genuine HP toner cartridge, place the used cartridge in the box in which the new cartridgearriv
Replacement instructionsReplace the toner cartridges1. Open the front door. 2. Pull out the toner cartridge drawer. ENWWReplacement instructions73
3. Grasp the handle on the toner cartridge, andthen pull the toner cartridge straight up toremove it. 4. Remove the new toner cartridge from thepackag
6. Remove the plastic shield from the bottom ofthe new toner cartridge. 7. Do not touch the imaging drum on the bottomof the toner cartridge. Fingerpr
9. Pull the tab on the left side of the tonercartridge straight up to completely remove thesealing tape. Discard the sealing tape. 10. Close the toner
Update the firmwareHP offers periodic upgrades to the product firmware. You can load the firmware updates manually, oryou can set the product to autom
Device error Press [OK] ... 89Door open ...
●Manage Updates●Check Automatically3. Select the On option, and then press the OK the button.Set the product to automatically update the firmware (tou
5 Solve problems●Solve problems checklist●Restore the factory-set defaults●Control panel help system●Interpret control panel messages●Paper feeds inco
Solve problems checklistFollow these steps when trying to solve a problem with the product.●Step 1: Make sure that the product is set up correctly●Ste
Step 3: Check the control panel for error messagesThe control panel should indicate ready status. If an error message appears, resolve the error.Step
Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. Itwill no
Control panel help systemNOTE: This section applies to the HP LaserJet Pro 200 color M251nw Printer model only.The product has a built-in Help system
Interpret control panel messagesControl panel message typesThe control panel messages indicate the current product status or situations that might req
Recommended actionTurn the product off, wait at least 30 seconds, and then turn the product on and wait for it to initialize.If you are using a surge
If the message persists, contact HP support.55.X Error Turn off then onDescriptionThe product has experienced an internal error.Recommended actionTurn
Recommended actionTurn the product power off, wait at least 30 seconds, and then turn the product power on and wait forit to initialize.If you are usi
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